Jan 2026 – Present · 5 mos

• Strategic Market Positioning: Spearheading sales initiatives in Al Khobar to capture the growing B2B and B2C travel market, focusing on luxury leisure, corporate travel, and the influx of regional tourism via the King Fahd Causeway. B2B Partnership Development: Identifying and onboarding key corporate accounts and local businesses in the Eastern Province, negotiating high-volume contracts for employee travel and corporate retreats. Revenue & KPI Management: Consistently meeting and exceeding monthly sales targets by analyzing market trends, adjusting pricing strategies, and launching targeted seasonal promotions. Itinerary & Product Design: Collaborating with DMCs and local vendors to curate bespoke travel experiences that highlight both local Saudi heritage and international destinations. Client Relationship Management (CRM): Overseeing the end-to-end client journey for high-net-worth individuals (HNWIs) and corporate groups, ensuring 100% satisfaction and repeat business. Regional Expertise: Navigating the specific regulatory and cultural landscape of the Saudi tourism sector, aligning all sales activities with Vision 2030 tourism goals.

Oct 2025 – Jan 2026 · 3 mos · Mumbai · On-site

• Multi-Property Portfolio Management: Spearhead sales strategies for a diverse cluster of properties, including the premium leisure destination Radisson Lonavala, Radisson Khopoli, and the boutique luxury property Ikshana. Strategic Market Segmentation: Execute targeted sales campaigns tailored to specific demographics—capturing the wedding market for Lonavala/Ikshana & Radisson Khopoli. Business Development: Identify and penetrate new feeder markets in Mumbai and Pune. Forecasting & Budgeting: Collaborate with Revenue Management to analyze market trends and competitor sets, ensuring accurate sales forecasting and budget achievement for the cluster.

May 2023 – May 2024 · 1 yr · United States · On-site

Oct 2018 – Apr 2023 · 4 yrs 6 mos

• Delivered personalized fine dining services in all F&B outlets, mastering service standards for both a multi-cuisine restaurant and the hotel’s specialized event spaces. Executed all private function operations, including detailed table settings and beverage service, directly contributing to a strong repeat-business rate. Trained new service staff on Hotel standards, POS operation and upselling techniques, improving overall team efficiency. Ensured guest satisfaction by proactively resolving F&B-related issues, resulting in positive guest feedback and online reviews. Maintained 100% accuracy while managing daily cash handling and performing rigorous closing procedures for service stations.

Jun 2018 – Sep 2022 · 4 yrs 3 mos · Navi Mumbai, Maharashtra, India · On-site

• I used to meet and greet the guests and seated them at tables or in waiting areas. I used to serve hand crafted and classic cocktails to the guest in courteous manner. I routinely greeted guests, served food and beverage in bar and restaurant. I handled different bar operations in the restaurant. I used to take initiative in dealing with guest issues and solving them. I did flexible shift in any part of F&B department. I effectively managed time and productivity whilst at work.

Oct 2016 – Apr 2017 · 6 mos

• Executed setup, service, and breakdown for over 60 high profile events, including luxury weddings and corporate functions, adhering to 5-star resort standards. Provided professional and prompt food and beverage service, successfully managing service flow for large-scale events up to 500 guests in a unique desert resort setting. Maintained stringent inventory control of service equipment, glassware, and linen for multiple banquet halls and outdoor menu. Ensured compliance with local food safety and hygiene regulations in the preparation and service areas.

Oct 2016 – Mar 2017 · 5 mos · Dubai, United Arab Emirates · On-site

• I consistently offered a professional, friendly greeting and engaging service to the VVIP and the Sheikh of Dubai and Bahrain. I greeted and escorted guests to tables and assisted them in seating, ensuring the highest standards, whilst striving to exceed the guests expectations.   I assisted in monitoring the guests’ needs, checking and coordinating special requests such as special menu requirements, cake or flower orders, tables’ requests and promotional offers.   I helped in allocating and checking the table arrangement both prior and during service, ensuring special requests are met wherever possible.   It was expected that we had  sound knowledge of food & beverage served so as to put customer completely at ease in a professional manner, which I did to my best.  I ensured  compliance with established standards of service to maximize customer satisfaction Checking on guests’ satisfaction, attend guests’ needs & complaints with proper follow up.  I learned and executed all administrative tasks of the outlet, including managing reservations with residuary application. I was working towards maximizing beverage revenue by up-selling and offering professional, engaging and friendly service.