Katie O'Neal - Raleigh Realtor

Product Manager

Raleigh, North Carolina, United States6 yrs 9 mos experience

Most Likely To Switch

Key Highlights

Delivered over 2000+ hours of training.
Maintained highest VILT CSAT at 91.25%.
Successfully launched Gong tool for 350+ users.

Stackforce AI infers this person is a SaaS-focused professional with expertise in customer training and sales enablement.

Contact

Skills

Core Skills

Customer ExperienceProduct ManagementProject ManagementSalesProcess ImprovementBusiness DevelopmentCustomer Engagement

Other Skills

User Interface DesignMicrosoft OfficeTraining Needs AnalysisStoryboardingPublic SpeakingCritical ThinkingWebinar ManagementLeadership DevelopmentProduct KnowledgeStakeholder EngagementSalesforce.comLearning Management SystemsMicrosoft PowerPointLearning ManagementCoaching

About

Versatile, entrepreneurial, and solutions-oriented Real Estate broker at Compass. As a fourth generation Raleigh native, I would love to help you explore the area and find your dream home! Passionate about my customers and building community, I thrive when I’m developing innovative solutions, building strong relationships, and collaborating with cross-functional teams to achieve a common goal. Reflecting on moments when I’ve felt most successful and fulfilled in my life, the underlying theme is clear: I was helping someone solve a problem they didn’t think was solvable. No matter how small or seemingly insignificant, creating "aha" moments and seeing the lightbulb go off is when i am at my best. I’ve been told I have the personality of an extraverted “people-person” and the big ideas of a creative “product-person”! My peers described me as dependable, approachable, creative, driven, and energetic. Please feel free to connect with me if you have questions about my professional experience or would like to chat!

Experience

6 yrs 9 mos

Total Experience

1 yr 8 mos

Average Tenure

2 yrs 8 mos

Current Experience

Compass

Realtor at Compass

Oct 2023 – Present · 2 yrs 8 mos · Raleigh, North Carolina, United States · Hybrid

Gong

Customer Training Specialist

Oct 2021 – Feb 2023 · 1 yr 4 mos

Trained global companies ranging from early stage startups to Fortune 500 multinational organizations.
Function in a highly technical and fast-paced environment with the ability to manage multiple deliverables simultaneously, while executing within evolving and tight timeframes.
Delivered over 2000+ hours of virtual training and custom in-person workshops.
Weekly training averages include 400+ participants, 60+ customer organizations, and 14+ hours of content delivery.
Supported Instructional Designers by redesigning content according to on product updates, CSAT responses, market trends, Voice of the Customer, and overall business needs.
Represent the Voice of the Customer for Product Development. Regularly shared feature requests, user experience inconsistencies, and blockers to adoption.
Maintained the highest VILT CSAT, average 91.25%, across the Training Team.
Owned and delivered Gong’s first ever customer on-site Training Workshop.

User Interface DesignMicrosoft OfficeTraining Needs AnalysisStoryboardingPublic SpeakingCritical Thinking+24

Bandwidth inc.

3 roles

Sales Enablement Specialist

Promoted

Aug 2020 – Oct 2021 · 1 yr 2 mos

Tracked KPI’s, trends, and insights through Salesforce reports and dashboards to report to leadership
Gong Program Manager and Implementation lead. Successfully launched, trained, and maintained the tool for 350+ global users. Acted as Gong subject matter expert.
RFx Program Manager for Enterprise and Strategic teams. Created new RFx process with the goal of improving efficiency and time to completion. Owned on average 15 RFP/ quarter.
Managed Zendesk Sales Support ticket queue to assist sellers with any issues. Average of 50 tickets per day.
Certified Professional Scrum Master
Awarded two-time Bandwidth Accolade recipient for providing excellent customer service

Microsoft OfficeTraining Needs AnalysisProcess ImprovementProduct KnowledgeProject ManagementSalesforce.com+14

Sales Operations Research Analyst

Promoted

Dec 2019 – Aug 2020 · 8 mos

Ensured field compliance with sales policies, procedures, and rules of engagement for all Sales teams.
Interpreted market research to inform stakeholders of changes to the competitive or product landscape.
Develop new training procedures for onboarding new hires.
Conduct data mining for sales enablement and enterprise resource planning.

Microsoft OfficeStoryboardingProcess ImprovementProduct KnowledgeSalesforce.comMicrosoft PowerPoint+7

Business Development Research Analyst

Jun 2019 – Dec 2019 · 6 mos

Microsoft OfficeSales ManagementProcess ImprovementProduct KnowledgeSalesforce.comMicrosoft PowerPoint+6

Varonis

Territory Development Representative

Jan 2019 – Aug 2019 · 7 mos · Raleigh-Durham, North Carolina Area

Act as the first touch point in the B2B sales process: Conduct cold calls, intro calls, discovery calls; Qualify and set demo’s with my Account Manager.
Researched, prospected, and cold called organizations to pitch product. Conduced on average 250 calls per day.
Worked with assigned Account Manager to build strategy and alignment.

Social MediaSalesforce.comMicrosoft PowerPointCommunicationMicrosoft ExcelCold Calling+5