Jan 2025 – Present · 1 yr 5 mos · Remote

Jan 2025 – Present · 1 yr 5 mos

Jul 2022 – Apr 2024 · 1 yr 9 mos

• A team of one reporting to the VP of Sales Operations, I was responsible for all enablements which included sales, customer success, partners, and technical teams
• Aligned with leadership to achieve OKRs and metrics such as a 90% retention rate and grow revenue by 10%
• Enabled and implemented a new CPQ tool to increase efficiency and productivity by 20%
• Implemented first-ever Sales Kickoff (SKO) event, engaging 82 participants, which contributed to a 10% in quarterly sales productivity and alignment with corporate objectives

Sep 2021 – Mar 2022 · 6 mos · Los Angeles, California, United States

• EA team of one reporting to the SVP of Growth, I was responsible for increasing our Agent and Customer Success business by 25%
• Oversee the RAIN sales methodology enablement for our Auto, travel, and healthcare sales teams
• Implemented and trained on platforms i.e. Salesforce, Quip, and Revenue.io to increase productivity by 10%
• Aligned with sales leadership to achieve OKRs and BHAGs i.e. grow agent business by 25%

Sep 2018 – Sep 2021 · 3 yrs · Santa Monica, California, United States

• One of a 10+ productivity team reporting to the Sr Manager of Enablement under the Revenue Operations organization that developed and implemented a programmatic curriculum that spans from onboarding to everboarding, including BDRs.
• Developed and implemented a programmatic curriculum from onboarding to continuous learning that resulted in a 30% increase in sales productivity
• Program manager for Deal Structuring, Qualification, Prospecting, Account Planning, and Renewal Excellence programs which lead to a pipeline increase from 2x to 4x
• Enhanced sales skills across a team of 50 reps by implementing a targeted training program, resulting in a 20% increase in quarterly sales revenue and a 15% improvement in customer satisfaction ratings within six months
• Onboarded over 100+ sales reps
• Directly supported 70-100 sales reps

Apr 2017 – Apr 2018 · 1 yr · Greater Los Angeles Area

• As a one-person enablement team reporting to the Global Head of Enablement under a newly formed organization of Customer Success and Operations, our goal was to create a new enablement program from onboarding to everboarding to increase revenue by 20% and onboarding 50+ new employees.
• Developed and implemented an onboarding program for 25 new hires within 5 months
• Performed in-depth gap analysis creating new training materials for a global community while increasing productivity by 10%
• Created standard operating best practices to enhance success, including the Preferred Success Program, Harmony Insight training, and onboarding improvement techniques

Jan 2015 – Apr 2017 · 2 yrs 3 mos

• Spearheaded the West and Mid-West SAP Cloud Renewal Center operations, protecting subscription revenue base by negotiating new contracts, maintaining pricing, and developing legal terms for additional users on current and new products. Collaborated with sales team, customer engagement executives, as well as legal and finance departments to ensure deals were support and revenue collected.
• Developed accurate, on-time revenue protection forecasting for business unit performance.
• Developed training and materials to deliver Best in Class Methodology and global standards.
• Protected $75M+ of revenue in a single year – increased revenue $6M+ YoY via upselling.
• Ensured no slip renewal in the last quarters of 2017 and increased forecast percentage 10%.
• Increased budget numbers 5% and booked $20M+ in backlog, multi-year revenue.

Oct 2012 – Jan 2015 · 2 yrs 3 mos

• Managing a variety of complex enterprise accounts, working closely with our Regional Sales Manager, Inside Sales Representatives, Customer Value Managers and Finance team to maintain our install base by working closely with C level executives, VP's and Directors to negotiate the best agreement for both the customer and SuccessFactors. Increase revenue by discovering potential upsell opportunities at the time of renewal. Involves heavy data analysis between systems, various agreements and a variety of information sources in order to conclude with the best possible agreement for both the customer and us and use analytical and reporting skills
• Accomplishments
• Consistently exceeds quarterly subscription renewal revenue
• Exceeds backlog quota number (agreements longer than one year agreement)
• Increase subscription revenue by discovering upsell opportunities of additional seats or a move to a larger bundle
• Data analysis with a heavy volume of information
• Managing and driving projects/assignments from beginning to end
• Trouble shooting and problem solving customer and business issues
• Manage complex processes with a focus on data quality
• Defining and using metrics to help drive renewals business

Sep 2008 – Sep 2012 · 4 yrs · United States

• Engaged with clients throughout territory to monitor and maintain existing annual maintenance and support contracts. Developed relationships, built intimate reputation, and cultivated results-oriented solutions. Negotiated terms and conditions with executive management and IT leaders, incorporating factual data to drive home points of interest. Monitored and managed infringement of competition by always understanding client needs and supporting strong relationships.
• Earned position in SAP’s High Potential Program – consistently achieved operational quota and exceeded client and corporate expectations.
• Achieved 2009 Winner’s Circle status — achieved 128% of quota.
• Managed complex operational issues by remaining laser-focused on data quality and improving results delivery throughout the project supply chain.
• Served as a volunteer leader during corporate month of service and outside month of service – helped to impact a broad range of individuals.
• Career Note: Additional excellent experience with SAP Business Objects as MARKETING OPERATIONS SPECIALIST, Casting Workbook Services as a SERVICE REPRESENTATIVE, and Vancouver Whitecaps FC as an ACCOUNT MANAGER. Additional details furnished upon request.**

Feb 2008 – Sep 2008 · 7 mos · Vancouver, Canada Area

• create and qualify sales lead for the sales organization which they would accept and use to close future sales deals.
• Responsibilities
• Responsible for managing lead flow in Salesforce.com as well as data quality operations and analyst. Additionally I was responsible for generating and delivering reporting to line of business leaders. Further, I utilized the following: Salesforce.com and SAP CRM, used in carrying out job duties.
• Accomplishments
• Trained on Salesforce.com
• Used SAP ERP systems
• Heavily used Microsoft Excel
• Developed template to assist with various reports
• Data scrubbed mast amount of volume for the transition of data from the SAP Business Objects system to SAP ERP

Dec 2007 – Feb 2008 · 2 mos

• Part of a dynamic Client Management team who is always available to answer any questions or concerns our members may have regarding our service and their account
• Responsibilities
• To make sure that all new members have their accounts processed and ready to be accessed either by agents, casting directors or other engagers. There to handle any concerns or questions a member may have regarding their account.
• Accomplishments
• Developed relationships with agents and actors from both Toronto and Vancouver
• Headed daily online sign ups
• Handled monthly renewals
• Made sure all members such as actors, agents, casting directors and other engagers received their login ID and pass code

Feb 2007 – Sep 2007 · 7 mos

• A member of the Sales team. Each member has verticals to target, but I had an extra project on the side called the Whitecaps Community Partnership Program.
• Responsibilities
• Our goal was to sell out every game of the season through our various ticket packages. I had my own project known as the Whitecaps Community Partnership Program (WCPP). The goal of the program was to work with various nonprofit organizations and charities to help raise funds and build awareness for them, as well as increase support for the Whitecaps
• Accomplishments
• Trained on Ticket Master
• Trained on Salesforce.com
• Surpassed 2006 revenue in ticket sales
• Brought on a total of 19 Charities and Non Profit Organizations for the WCPP
• A part of the Sales team which has sold 43,000 tickets to our match against David Beckham and the Los Angeles Galaxy

Oct 2006 – Feb 2007 · 4 mos