Feb 2015 – Dec 2019 · 4 yrs 10 mos · San Francisco Bay Area

• Led 4+ tooling transitions, including video conferencing and VOIP systems
• Provided support to two acquisitions, numerous IT audits, four office moves, and an IPO
• Performed system customizations, designed end-user training and documentation for new tools
• Primary support for 130 person Sales/Services workspace, including AV + events
• Provided technical escalation to global support team
• Interlock with cross functional teams to deliver sustainable technical solutions for the entire
• business

Jul 2013 – Feb 2015 · 1 yr 7 mos · San Francisco Bay Area

Jan 2011 – Jun 2013 · 2 yrs 5 mos · San Francisco Bay Area

• Responsible for office/game studio infrastructure including workstations, development/backup servers, networks, printers, furniture, phones, and conference rooms
• Expanded working space from 30 to 75 employees over an 8 month period.
• Executed multiple seamless workspace reconfigurations with zero impact on productivity
• Established satellite studio for 5 developers, including workstations, ethernet, VPN, and wifi networks
• Developed purchasing protocol utilizing carefully vetted vendors to rapidly source IT hardware, software, and services resulting in significant savings, rapid turnaround, and improved accounting efficiency
• Provided technical support to employees and executive team, with same day turnaround for 95% of issues
• Developed close rapport with employees to facilitate understanding of IT systems which
• promoted rapid onboarding

Oct 2010 – Jan 2011 · 3 mos · San Francisco Bay Area

• Managed incoming art assets to deploy into social games
• Planned and coordinated marketing efforts at music events
• Managed artist and label relations
• Processed metrics to usable data for marketing team

Nov 2008 – Nov 2014 · 6 yrs · California, Utah, Republic of Korea

• Develop, conduct, and supervise specialized military training for a 60 person company
• Responsible for readiness of 10 person element to execute military intelligence operations
• Evaluate Scope of Work requirements for multidisciplinary requisitions to match resources to roles effectively
• Screening of request submissions, providing complete and relevant requests to their
• appropriate destinations -- which dramatically reduced management time lost
• Planning, execution, and reporting of human resources and needs-fulfillment
• Conduct debriefing and liaison with trans-national technical experts

Jul 2008 – Feb 2009 · 7 mos · Los Gatos, Ca

• Responsible for instant same-day request confirmation, prioritization, screening, distribution, and follow up to potential candidates and executives.
• Extensive experience with managing communication, requests, and ticketing via
• enterprise-class CRM/ HRM portals
• Managed vendor/supplier networks to fill requisitions not readily available in internal inventory
• Responsible for effective orientation of new hires, granting required security clearance, and IT setup.
• Effectively managed 20 unique projects for a full service marketing company
• Coordinated client-vendor meetings, RFP’s, procurement and price negotiation
• Acted as liaison for project teams for the CEO while abroad in Asia.

Jan 2000 – Jan 2004 · 4 yrs · Twentynine Palms, CA

• Responsible for operational effectiveness of 9-12 infantrymen, engineers, snipers, and medics
• under my care
• Supervised maintenance, acquisition, and operation of military equipment valued over $2.2
• million
• Led reconnaissance team in high stress multi-role combat operations with zero personnel or
• equipment losses
• Earned 2 meritorious promotions, numerous achievement medals, and an Honorable
• Discharge