Mar 2021 – Mar 2023 · 2 yrs

Dec 2018 – Mar 2021 · 2 yrs 3 mos · Toronto, Canada Area

• Hybrid Infrastructure Team

Dec 2016 – Sep 2018 · 1 yr 9 mos

•  Demonstrate thought leadership in solving customer pain points and achieving their business outcomes especially for Barclays.
•  Work on architectural design at large scale Data centres
•  Perform analysis and diagnosis of most complex networking problems.
•  Act as the technical specialist for Barclays from Global Delivery Centers (GDC)
•  Identify skills and business shortfalls and establish programs to address them.
•  Collaborate proactively with AS NCE’s to ensure optimal use of resources to meet customer needs.
•  Evaluate the PSIRTS and address them to the customer as per their individual exposure to those PSIRTS.
•  Analyze and work with the customer to identify the best Software for their network, suggest upgrade strategy, help in implementation and migration activity for them.
• Perform Test activities in the lab before sharing or suggesting any Software or Hardware requisites to the customer.
• Maintain the in house lab replicating the customer's lab at their end.

Sep 2014 – Oct 2016 · 2 yrs 1 mo

•  Responsible as a TAM for accounts like Akamai, Infosys, HBO, Telstra, BBC using Adobe Media Server/Primetime for Online streaming. Ensure complete end to end knowledge about their Network, Hardware devices and Adobe Solutions in operation.
•  Responsible for all the Escalations routed from Japanese team (i.e. Tier 2).
•  Handle all the technical queries, concerns or doubts for a team in Japan, who are a Tier 2, Technical support for Adobe Media Server.
•  Ensure service request management and resource availability round the clock as a team. Provide effective problem management through leadership awareness. Act as a mediator between Engineering and Technical Support.
•  Handle the server end, client’s player end and the network that connects the server to the Client in the same domain or outside the domain. Utilize expertise of Routing protocols and TCP/IP in understanding Network design and architecture.
•  Support customers stream Video on Demand or Live via HTTP [HDS for Android and Windows based clients, HLS for IOS and Apple clients], RTMP, RTMPS and RTMPE.
•  Help customers setup Multicast and broadcast domains to receive streaming content in collaboration with the client’s Network team.
•  Look into digital rights management (DRM) and extra protection around streaming content.
•  Assist customers with Adobe Access and Adobe Pass (an extension to the concept of TV Everywhere) authentication and authorization architecture. Helping in enablement between the Programmers and the MVPD’s [Multichannel video programming distributor].

Aug 2010 – Sep 2014 · 4 yrs 1 mo

•  Provide effective problem management through developing leadership awareness.
•  Ability to control an emotional customer at a technical level although may not immediately appreciate the impact of the problem on the customer’s core operation.
•  Focus majorly towards team and influence within the team including mentoring N2 and providing peer guidance on technical and cross- cultural issues.
•  Work on more technically challenged cases in comparison for faster resolution.
•  Provide remote technical assistance to Cisco Customers. Help them maintain, troubleshoot and administer local area networks (LANs), wide area networks (WANs), connections to the Internet and peripheral equipments.
•  Troubleshooting router/switch crashes, recovery and upgrades. Planning & scheduling service down time for various upgrades and Maintenance.
•  Provide problem-solving services to network users. Expertise on basic LAN configuration: VLANS, Trunks, Ether channels, STP, SPAN, RSPAN, inter vlan routing.
•  Enhancing Network Stability, Functionality, Reliability, and Performance Using Advanced Features like CEF, QOS and VSS.
•  Expertise on troubleshooting problems like high CPU, Latency and Packet drops.
•  Implement network traffic and security monitoring with DHCP Snooping, dynamic ARP inspection, IP source guard, Port security and Dot1Q tunneling.
•  Hands on experience with stacking technology on 3750 switch.
•  Implementation of features as Private Vlan , DHCP , DHCP relays.
•  Implementation of ACLs, VACL, PACL.
•  Troubleshooting issues with choppy videos and one way audio on the IP Phones.
•  Captures on 6500 (Netdr & Elam).
•  Conceptual knowledge of Routing Protocols – RIP, OSPF, EIGRP, BGP and IS-IS.
•  Familiar with MPLS, VRF, IGMP snooping and Multicast.
•  Responsible for recreating and simulating customer’s network environment in lab, and identify any possible defects in the IOS version or in the device configuration.

May 2008 – Aug 2010 · 2 yrs 3 mos