Jun 2021 – Aug 2022 · 1 yr 2 mos · Bangalore Urban, Karnataka, India

Aug 2018 – Nov 2019 · 1 yr 3 mos · San Jose

Nov 2019 – May 2021 · 1 yr 6 mos · Bangalore

May 2018 – Mar 2026 · 7 yrs 10 mos · Bengaluru Area, India

Sep 2017 – Jul 2018 · 10 mos · Bangalore

Mar 2017 – Sep 2017 · 6 mos · Bengaluru Area, India

• People management
• Sales strategy creation
• Lead generation and closing
• Managing the entire sales cycle
• Responsible for high-level target attainment
• Work closely with the team to close deals
• Keeping the team highly motivated and committed

Aug 2016 – Mar 2017 · 7 mos

• At Y Media Labs, my responsibilities include:
• Exploring new business opportunities
• Creating and implementing sales strategies that drive the ROI
• Developing documents to showcase the clients the missed opportunities for their business in mobility space
• Engaging and working with blue chip companies, SMBs, and hot startups mainly in the North American region to help them build interactive mobile solutions

Oct 2013 – Mar 2016 · 2 yrs 5 mos · Bangalore

• As a Head of Business Development, I have introduced different international BPO processes such as Lead Generation Campaigns, Outbound Sales Campaigns to the company. I have successfully incorporated international campaigns, handled sales training, generated revenue for the company. I ensured that the employees who joined are suitable for the organization through conducting thorough interview Besides BPO operations, I also created a unique business unit within Malghans that provided Online Marketing Solutions to Businesses in the North America and UK. I have handled specific sales and marketing activities. This included messaging and positioning for the services. I utilized all channels of communication, covering online, social media and sales collateral. I ensured my BDEs are trained and goal oriented by motivating them with regular sales meetings, involving in closing business deals.

Jul 2012 – Apr 2013 · 9 mos · Greater Bengaluru Area

• Conducted a detailed market research
• Cold called apt audience to ensure a robust pipeline of opportunities
• Prospected for potential new clients and turned them into increased business.
• Forecast sales targets and ensure they are met by the team
• Identified potential clients, and the decision makers with in the prospective organizations
• Built relationships with new and existing clients
• Presented new and relevant services/solutions to the existing clients to ensure great relationship with existing clients and drive more revenue for the company
• Planed approaches and pitches. Worked with team to develop proposals that speaks to the client’s needs, concerns, and objectives
• Participated in pricing the solutions
• Educated the pre-sales agents to generate potential opportunities
• Joined conference calls with clients to help team increase the closures
• Created a powerful sales system to enhance the efficiency of the team and increase the revenue
• Conducted regular training and coaching sessions for the team to increase the revenue by 10%
• Interacted with marketing team in identifying appropriate campaigns, services, and distribution channels that lead to an increase in sales
• Utilized my potential to meet the bottom line of the company

Jul 2005 – Jan 2012 · 6 yrs 6 mos · Bangalore

• Handled sales calls
• Supported customers with product/service related issues
• Conducted Shift Huddle with all the team members on daily updates, performance & game plan.
• Handled Tier 3 calls to report representatives and customer pain areas every day along with other vendor sites.
• Managed the team for the Team Leader helping him to take bigger responsibilities.
• Monitored and mentored agents to ensure that they meet client expectations.
• Provided sales/product training to the team members to enhance the performance