Jun 2023 – Mar 2024 · 9 mos · Raleigh, North Carolina, United States

• Fuel Cycle delivers mission-critical intelligence and insights to inform product, brand, and market experiences. We achieve this by leveraging the Market Research Cloud, our unified technology and partner ecosystem that connects brands to key audiences, enabling everything they need to acquire, retain, and expand customer relationships.

Jan 2023 – Jun 2023 · 5 mos · Raleigh-Durham-Chapel Hill Area

• Spearheaded the Commercial Account Management team responsible for $14.3M in annual revenue. Coached and Trained our team to identify upsell opportunities within Net New and Existing Client Accounts to drive revenue growth and expansion, and exceeded Renewal and Net Revenue Retention Targets.
• Exceeded Customer Churn Targets and Upsell Opportunites
• Maintained full accountability for book of business of 13 enterprise-level customers, focusing on a strong renewal target, upsell opportunities within the customer base, and identifying and closing net new business

Sep 2021 – Jan 2023 · 1 yr 4 mos · Raleigh-Durham-Chapel Hill Area

• I led Global Inbound and Outbound Sales Development Teams in the US, UK, and EMEA. I also administered training and coaching for internal teams on Call Openings, SPIN Selling, Objection Prevention, and Closing.
• Improved conversation-to-meeting-schedule ratio by 50%.
• Streamlined connect rate and lead conversion rates, leveraging 6Sense and other data-driven strategies to enhance the achievement of established KPIs.
• Cultivated partnerships with marketing to deliver cohesive programs and campaigns in alignment with sales and client account management objectives.

Dec 2020 – Sep 2021 · 9 mos · Raleigh-Durham-Chapel Hill Area

• In this role, I led one manager who oversaw a team of 13 Global Inbound Sales Development Team members and led a team of four Outbound Business Development Team members.
• Increased quarterly BDR closed won revenue by 92% Q1-Q4, and 405% Q2-Q4.
• Established outbound strategy in targeted ICP, building cadences while A/B testing metrics and updated call scripts to increase overall conversion
• rates.
• Achieved 104% SDR Q1 opportunity target by including personalization, A/B testing emails, weekly call coaching, and scorecard development.

Oct 2019 – Dec 2020 · 1 yr 2 mos · Raleigh-Durham, North Carolina Area

• Brightly, a Siemens company, is the global leader in intelligent asset management solutions – because we know that smarter assets drive more sustainable communities.​ Brightly pairs its complete suite of intuitive software - including CMMS, EAM, Strategic Asset Management, IoT Remote Monitoring, Sustainability and Community Engagement.
• Increased Sales Accepted Opportunities by 312% Q4-Q1
• Increased pipeline by 133% from June to August

Apr 2019 – Oct 2019 · 6 mos

• Led two account management teams that focused on customer renewals and expansions.

Nov 2015 – Apr 2019 · 3 yrs 5 mos

• Global Above and Beyond Winner - Q1 2018
• 2016 - Built out Lead Development Team that worked all inbound marketing leads
• 2018 Q1 - Managed all 32 US SDRs across Raleigh, Denver, and Seattle
• ChannelAdvisor (NYSE:ECOM) is a global e-commerce technology and services platform that helps thousands of retailers and manufacturers worldwide master the complexity of managing online and mobile consumer demand through hundreds of online channels including Amazon, Google, Walmart, eBay, and more. Through automation, analytics and optimization, ChannelAdvisor customers can leverage a single inventory feed to more efficiently list and advertise products online, and connect with shoppers to increase sales. Billions of dollars in merchandise value are driven through ChannelAdvisor’s platform every year, and over two thousand customers use ChannelAdvisor’s solutions to help grow their businesses.

Nov 2014 – Nov 2015 · 1 yr

• Responsible for driving revenue through prospecting, marketing and selling our suite of SaaS channel management solutions to online retailers, both large and small. I have had the opportunity to work with and learn from some of the leading names in eCommerce including Amazon, eBay, Jet, and Google.
• Focus on closing new business with online retailers. Ensured customer acquisition and revenue targets are met and exceeded on a quarterly basis.

Apr 2014 – Oct 2014 · 6 mos

• Prospect, build relationships and work with companies ranging from small to IR 500 to identify needs addressed by our SaaS based platform and ultimately sell them the solution that works best for them. Maintain an accurate pipeline of all opportunities, contacts and account history and provide appropriate communication of such to ChannelAdvisor management utilizing Salesforce.com.
• Developed own analytical tracking sheet that helped pinpoint best time of day to reach prospects, best day of week for creating opportunities, and per hour call-to-opportunity ratio.
• Ranked 2nd out of 38 Reps for Q2 Quota Goal

Apr 2012 – Jun 2013 · 1 yr 2 mos

• Worked one-on-one with many of the top universities in the country by providing business and academic intelligence to support the university's strategic plan.
• Represented company at many conferences and workshops to increase usage and sales of database. Set up 1-on-1 meetings with clients and potential clients to present custom business plans that would target specific areas with demonstrations on how to use our product.
• Created analytical tools where universities were able to measure their productivity against other institutions.
• Presented to university’s leadership teams on better use and understanding of analytical software and creating a positive atmosphere among staff when rolling out database analyses.

Jul 2004 – Apr 2012 · 7 yrs 9 mos

• Taught 4th grade math, 5th grade compacted middle school / pre-algebra, and school's Instructional Technology Teacher.
• Led Math Professional Learning Teams that developed authentic, data driven instruction. Created spreadsheets that broke down assessments for teachers to analyze and track progress of students which led to high growth on End of Grade Assessments every year, including second highest growth in Wake County in 2009.
• Initiated and trained teachers on how to manage and implement technology for instruction purposes, such as iPad training, SAS Curriculum Pathways, 21st Century Skills, SmartBoards, and Excel, that resulted in 30+ teachers increasing their use of technology in the classroom.
• Facilitated school’s DATA Team to increase teachers’ competence and comfort level on how to build and analyze effective data tracking spread sheets resulting in all six grade levels increased usage and assessment of student data.
• Trained Wake County 4th grade teachers how to use and implement science kits and teach inquiry based thinking in the classroom.