Mar 2022 – Sep 2025 · 3 yrs 6 mos · Bengaluru, Karnataka, India · On-site

• With the mission "To empower every person and every organization on the planet to achieve more."
• Develop, maintain, and build upon foundational relationships with key Enterprise Customer/Partner stakeholders and technical professionals to enable quality solution delivery and health using partnerships.
• Guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.
• Partner with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.
• Leverage understanding of the customer's technology platform and Microsoft's Cloud/On-prem technology roadmap to enable customer digital transformation and deliver scalable ecosystem impact.
• Engage in conversations with customers and demonstrates alignment between customer objectives and the current Microsoft portfolio of work in the customer account.
• Lead the execution of program planning and customer-facing program reviews, prioritization of engagements, and stakeholder advocacy and executive expectations to address agreed-upon customer outcomes and account priorities.
• Partner with customers to proactively identify opportunities for growth, optimize usage, and drive adoption.

Jul 2017 – Mar 2022 · 4 yrs 8 mos

• On-boarding and project execution for North American [US-West] Clients.
• Improve customer retention by supporting continuous product adoption and customer engagement.
• Understand customer’s business, infrastructure & requirements. Facilitate Native/Cloud deployments.
• Build extensive quarterly business review program & customer advocacy. Conducting timely QBR’s, MBR’s with customer to showcase value to the economic buyers and stakeholders.
• Optimize customer journey. Strategize & help customer to maneuver through different lifecycle stages from Onboarding to Business ready.
• Leading and mentoring Solutions Engineering, Product Support and Product Management teams to ensure consistent performance.
• Responsible for renewals. Build and work on various strategies around establishing more adoption from the product and secure long term renewals. Build relationship with Partner channels.
• Created/worked on ROI, Time to Value, GTM & Showcase value quantification metrics.
• Responsible for identifying deal/revenue size upwards of $1M for upsell and cross sell expansion, Book of business - $2.5M in annual renewals
• Working with onsite sales manager for closure of sales pipelines in cross sell/up sell opportunities.
• Handle escalations, code red/amber accounts. Collaborate with multiple teams to provide timely and effective resolution.
• Handled accounts transitioned from escalation stages to operationally ready status.
• Executing various sales plays based on product modules for continuous adoption.
• Extensive work on Salesforce/Smart-sheets for project execution.
• Continuous Update on domain/product expertise along with customer infrastructure & Business.

Jul 2017 – Jun 2021 · 3 yrs 11 mos

Nov 2015 – Jun 2017 · 1 yr 7 mos · Bangalore - India

• Responsible for contacting prospective BFSI & Trade clients in the US and Canada region. Corporate top Account Management of top BFSI companies in the US. Strategizing Market Penetration Campaigns and Events. Working extensively on RFP’s and RFI’s. Working closely with VP’s and Directors on end to end sales. Presenting Solution Demonstrations to clients and prospects of the MetricStream GRC Apps. Consulting clients on Business Intelligence and gathering requirements along with the Business Analyst team.
• GRC Software Research and Applications – Client Account Management
• Create opportunities with US Banking and trade clients. Understand their software requirements on Compliance and regulatory standard. Communicate the requirement to the production engineering team. Collaborate with field sales team in closing the deals. Holding GRC Summits, Conferences, Seminars throughout US. Create Networking and build opportunities.
• Business Analysis:
• SAS® Business Analytics platform.
• BFSI (Banking, Financial services and Insurance) M7 GRC Solution• Regulatory Compliance • Regulatory Examinations • Enterprise GRC • Basel II/III Compliance • Third Party Due Diligence • Anti-Money Laundering • Audit Management • Incident and Case Management • Regulatory Intelligence for Banks • Trading Surveillance

Jul 2014 – Oct 2015 · 1 yr 3 mos · Bangalore, India

• DTC – Enterprise – Technological Products and Security services
• Dell Powered Server/System –Software - Network Security
• Small Business – Technical Guidance, Services and Sales
• Software / Hardware – Issues diagnostics &
• Troubleshooting – Dispatch /Replacements
• Online Cloud Storage – Backup and Recovery
• Software and OS installation- Windows 10 Certified
• Dell Product and Security services – Vendor Portfolio
• Networking and Information security, Analytical reports
• INCIDENT /CHANGE/ DISPATCH MANAGEMENT
• SIEBEL - ADMINISTRATION/Configuration
• DELL SERV - ADMINISTRATION/Configuration
• HFN/C2F – ADMINISTRATION/Configuration

Sep 2012 – Oct 2013 · 1 yr 1 mo · Bangalore, India

• Working extensively on Active Directory. Managing Central ID. Network Resource, Rights and Certificates.
• Server Level Down time Escalations
• Communicate with NAB clients and log incidents and work towards resolving and escalating them within stipulated time.
• Worked extensively on Microsoft Word,Excel,reporting and process automation for finance
• Worked as an Admin for setting up login, password and installation VMware for Banking clients
• Being an active member of the team and work towards the completion of the project within the mentioned SLA
• Working on Incident Management tools like Tivoli Service Manager and ISM
• Taking care of Backup and recovery of databases
• Showing the operational status of services using prebuilt reports, scorecards and dashboards for fast data analysis with the help of TSM and to give better service
• KPI’s that analyze and track service levels