Ahmed Nour ⚡️

Business Development Executive

Dubai, United Arab Emirates8 yrs 7 mos experience

Key Highlights

Expert in AI-driven customer engagement strategies.
Proven track record in enhancing customer loyalty.
Strong background in MEA markets with focus on KSA.

Stackforce AI infers this person is a MarTech expert specializing in AI-driven customer engagement and retention strategies.

Contact

Skills

Core Skills

Customer EngagementDemand GenerationPresales SupportCustomer ServiceSales ManagementSales

Other Skills

Online MarketingProduct DemonstrationSAP PresalesDigital StrategyCustomer AcquisitionE-CommerceSoftware as a Service (SaaS)Customer Relationship Management (CRM)Digital MarketingTelemarketingManagementSocial Media MarketingInside SalesHTMLWeb Design

About

I help enterprises across MEA design, activate, and scale AI-driven customer engagement strategies using SAP Emarsys and SAP Customer Experience solutions. With 5+ years at SAP, I work at the intersection of customer data, personalization, loyalty, and revenue growth, supporting B2B, B2C, and B2B2C organizations in retail, eCommerce, and services. 🔹 What I do: • Enable AI-powered personalization across email, mobile, web, and loyalty • Translate customer data into actionable CX strategies • Drive full demo journey and build custom use cases • Support deal cycles from discovery → demo → value justification → close • Help brands increase retention, lifetime value, and engagement 🔹 My background: • Progressed from startup tech environments to enterprise SAP CX • Experience across Business Development, Presales, Demand Gen & Account Execution • Strong exposure to MEA markets, with deep focus on KSA 🔹 What differentiates me: • Strong understanding of customer data platforms (CDP), automation & AI use cases • Ability to bridge marketing strategy with enterprise technology • Passion for helping brands turn CX into a competitive advantage • Good public speaking skills and content creation mindset 📩 If you’re exploring AI-driven personalization, CRM , or scalable CX strategies, I’m happy to connect.

Experience

8 yrs 7 mos

Total Experience

Average Tenure

Current Experience

Sap customer experience

4 roles

Customer Experience Solutions - Account Executive - KSA

Promoted

Jan 2026 – Present · 5 mos

Solution Account Executive - Emarsys

Promoted

Apr 2025 – Present · 1 yr 2 mos

In my role as a Emarsys Account Executive at SAP Customer Experience, I support MEA N customers in driving customer experience enhancement and building customer engagement strategies to retain customers and deliver personalized experiences. By developing innovative solutions and collaborating with teams, I successfully improved customer satisfaction and loyalty.

Online MarketingCustomer Engagement

CX Field Presales Specialist

Oct 2023 – Oct 2024 · 1 yr

Product DemonstrationSAP PresalesPresales Support

SAP Customer Experience Advisor

Oct 2020 – May 2025 · 4 yrs 7 mos

▶️ Supporting in managing and creating awareness about SAP CX solution values covering The Middle East North territories.
▶️ Creating Demand for SAP Customer Engagement tools in SMEs to support Companies' growth in Retail and eCommerce.

Demand Generation

Sap

Digital Transformation Advisor

Aug 2019 – May 2025 · 5 yrs 9 mos

Helping MEA customers to improve their bushiness by running simple with the best solutions SAP have.
Demand generation MENA region
Digital interconnect MENA region
Helping our customers to run the best customer service
Arranged potential client contacts, cultivated relationships and followed
through all service needs.
Completed and submitted Weekly Overview reports to support executive
decision making.
Developed business pipeline using cold and warm techniques.
Answered customer questions about SAP Cloud Contact Center 365 and
Digital InterConnect.
Generated massive pipeline of Potential Leads for SAP Omni Channel
Cloud Contact Center 365.
Qualified Leads for SAP Social and SMS channels.
Utilized telephone, online chat and email platforms to deliver outstanding
customer service.

Customer Service

Similarcontent

Inside Sales Associate

Apr 2019 – Oct 2020 · 1 yr 6 mos · United States · Remote

In my role as an Inside Sales Associate at SimilarContent, I managed inbound leads, provided support for after-sales customer issues, and assisted in customer renewals. Additionally, I supported mega deals and contributed to creating enablement content for new updates.
Managed inbound leads effectively.
Provided exceptional support for after-sales customer issues.
Assisted in customer renewals and mega deals.

Digital StrategyCustomer AcquisitionSalesE-CommerceSales Management

Harmony business soultions

Inside Sales Representative

Sep 2018 – Mar 2019 · 6 mos · Cairo Governorate, Egypt

Managed online sales and lead qualification to achieve 110% of company sales quota.
Adjusted job assignments and schedules to meet dynamic business needs, optimizing spending and controlling costs.
Restructured budgets for labor, capital assets, inventory purchasing, and technology upgrades to improve efficiency.
Developed strong skills in sales, customer relationship management, and strategic planning.

Sales