May 2022 – Jan 2023 · 8 mos · Alpharetta, Georgia, United States

• Contractor for Verizon

Nov 2021 – May 2022 · 6 mos · Atlanta Metropolitan Area

• Contractor for rent path

Jun 2021 – Aug 2021 · 2 mos · Atlanta, Georgia, United States

• Inside Opportunity Manager
• The Inside Opportunity Manager works with sales leadership to originate or catch net new opportunities and advance them across the sales cycle, collaborating with other internal or client resources to close deals and achieve identified revenue quotas.
• Responsibilities
• Activity – Catches inbound qualified leads, progresses pipeline opportunities, and closes deals.
• Target audience – Targets existing and net new prospects; Operational, Business, and Financial Decision Makers.
• Messaging – Tailors messaging to prospect profile, utilizes most effective sale play aligned to identified needs.
• Product/Offering focus – Covers multiple offerings or full portfolio for transactional sales.
• Qualification/Sales Stage – 20% up to100%: Owns opportunity validation, pipeline progression, and deal closure.
• Deliverable – Produces validated deal closures, accurate deal/opportunity records, pipeline review/forecast documentation.
• Facilitate service inventory investigation.
• Schedule follow up customer meetings and coordinate customer attendance.
• Provide support to sales staff as needed.
• Qualifications
• Education- Bachelor’s degree is required, professional sales training preferred.
• Experience –Full cycle sales experience in technology industry is required, with proven track record of strong client relationships and achievement of goals.
• Tools/Systems – Fluency with basic productivity tools (Outlook, O365,Web Conferencing tools) and experience using CRM systems required, experience using prospecting tools (Zoominfo, Techtarget, etc.) preferred.
• Communication Skills – Executive level written and verbal communication, strong stakeholder relationship building.
• Sales Skills – Consultative sales approach, maintain pipeline hygiene and velocity.
• Industry Knowledge – Knowledge of target industry trends, ability to learn and discuss client solutions.
• Busines Operations – Understands requirements for successful deal closure and manage dependencies in other departme

Apr 2014 – Aug 2020 · 6 yrs 4 mos

• Develop technical sales, procedural and customer relations skills in BISO with team employees. Provide evaluation and effectiveness of training, follow-up input and feedback to the training team.
• Backed up managers and provided assistance in the interview and hiring process.
• Monitored and maintained daily activities within the center.
• Supported quality monitoring program to determine trends and improvement opportunities, and providing daily to weekly coaching sessions.
• Handled escalated and unresolved calls from the team to assist with customer satisfaction.
• Retained Business through mining and growing accounts with a wireless subscriber base of 426 accounts within the business sector.
• Oversight for the sale of integrated communication to small-to-medium sized business customers.
• Developed relationships with individual businesses and the community.
• Sold solutions based on account management by analyzing the customers’ needs, identified and customized wireless / voice / data / vehicle solution products and services to maintain and grow accounts.
• Increased revenue and obtained new business accounts by referrals and met and exceeded sales quotas

Apr 2014 – Sep 2014 · 5 mos

Nov 2013 – Mar 2014 · 4 mos

• Sell natural gas service to commercial buisesses

Nov 2012 – Oct 2013 · 11 mos · Atlanta Ga

• Assist small businesses with online advertising.

Feb 2011 – May 2012 · 1 yr 3 mos

• I am a high skilled representative with a strong background in professional sales and customer service solutions. I've had extensive experience with a broad range of professional and administrative positions and would welcome the opportunity to contribute to your organization's plan. In addition, with exceptional customer service support capabilities, I can offer a level of versatility that can make a real difference to your company.
• Accustomed to fast-pasted environments where deadlines are a priority and handling multiple jobs is the norm, I enjoy challenges and will work hard to achieve your objectives. The extent of my knowledge is significant and covers a broad of administrative and technical skills in several key areas including database applications, automated phone systems and fulfillment tracking. Capitalizing on my success, I am a professional and would like an opportunity to leverage my expertise and demonstrate my experience at a progressive company that is positioned for strong growth.
• Enclosed is a resume outlining my qualifications. Some of my key strengths include:
• Established skill detecting critical customer service deficiencies and developing preventative strategies and solutions for high end vendor support.
• In-depth knowledge of my background, developing procedures used to successfully manage a large number of customers from a customer service center.
• Exceptional capacity to enter new environments and begin to produce clear-cut results right from the start with well-developed technical and communication skills that are easily transported between business organizations and variable working environments.
• Capable of successfully implementing large-scale customer service and support solutions that entail the innovative design and development of broad-based operations.
• Strong outside and in-house sales experience where I not only met, but exceeded every monthly budget goal.