Adam Bickford

CEO

Charlotte, North Carolina, United States23 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in driving operational excellence and customer success.
Proven track record in scaling high-performing teams.
Strong focus on data-driven decision-making and partnerships.

Stackforce AI infers this person is a SaaS and Customer Success leader with expertise in strategic partnerships and operational growth.

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Skills

Other Skills

SourcingProcess ImprovementApplicant Tracking SystemsStrategic SourcingTalent AcquisitionRecruitingCollege RecruitingTechnical RecruitingRecruitment TrainingChange ManagementAccount ManagementTeam LeadershipProject ManagementManagementContract Negotiation

About

Customer-focused leader with a passion for turning strategy into results. Specializes in building and scaling high-performing teams, aligning cross-functional stakeholders, and driving operational excellence that deliver real customer and business outcomes. Experience spans customer engagement, success, and revenue growth - often at the intersection of partnerships, ecosystems, and data-driven decision-making. Known for relentless focus on outcomes, leading teams and initiatives designed to fuel sustainable growth and deliver exceptional value to both customers and partners.

Experience

23 yrs

Total Experience

4 yrs 7 mos

Average Tenure

11 yrs 2 mos

Current Experience

Sap

3 roles

Global Lead, Strategic ISV Portfolio - HCM and BTM

Feb 2025 – Present · 1 yr 4 mos · Charlotte, North Carolina · Remote

Driving SAP’s global strategy and growth via portfolio selection and engagement of strategic software partnerships across the HCM and BTM cloud businesses.

Global Head, ISV Partnerships - HCM

Promoted

Sep 2019 – Feb 2025 · 5 yrs 5 mos · Charlotte, North Carolina · Remote

Globally responsible for HCM software partner solution strategy, Go-to-Market (GTM), demand generation, business development, and enablement to drive additional innovation to customers, increased cloud revenue and competitive wins for both SAP and 400+ partners.

Senior Customer Success Manager

May 2014 – Oct 2018 · 4 yrs 5 mos · Charlotte, North Carolina · Remote

Voice of customer responsible for strategic account management, customer onboarding, product adoption, contract renewal, account revenue growth, references and overall customer success across a portfolio of global enterprise customers.

Premier, inc

Manager, Recruiting

Jan 2012 – May 2014 · 2 yrs 4 mos · Charlotte, North Carolina · On-site

Directly led, managed & developed staff to drive full cycle recruitment of senior executives to experienced hires across the U.S. for the company's Sales, Account Management and Consulting functions.