Stephen Gordon

Director of Engineering

Burnaby, British Columbia, Canada19 yrs 8 mos experience

Key Highlights

Led supply chain transformation for Best Buy Canada.
Implemented multi-channel fulfillment strategies.
Achieved significant cost savings through logistics optimization.

Stackforce AI infers this person is a Retail Supply Chain Expert with extensive experience in logistics and e-commerce operations.

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Skills

Core Skills

Supply Chain ManagementLogistics ManagementE-commerceSupply Chain Operations

Other Skills

Transportation ManagementProcess ImprovementChange ManagementLean PracticesStrategic PlanningCost ReductionCustomer SatisfactionOrder ManagementFraud ManagementCustomer ResolutionGlobal SourcingVendor ComplianceHoliday PlanningNew Store OpeningsInventory Management

About

Over my career I have developed an in-depth knowledge of Supply Chain and Logistics and had the opportunity to design, lead and implement some significant programs to support New store openings, Seasonal volume planning, Black Friday/Boxing Day promotions and the launch of Global sourcing for our private label products, all of these programs required me to partner and gain an understanding of how each business unit of the company operates, including, Retail, Merchandizing, IT, Store design and Inventory management. The partnerships and knowledge gained allowed me to execute these programs and others like them consistently over many years. In addition I have also played a significant leadership role in many major organization initiatives such as the growth in ecommerce , lunching a multi- channel fulfillment strategy, launching the Best Buy brand in Canada, operating the two brand strategy and of course the consolidation of the two brands into Best Buy, these initiatives provided me with the opportunity to further my knowledge of the business but also allowed me to influence the outcome by developing and executing complex change management activities to support the strategic shifts of the company.

Experience

19 yrs 8 mos

Total Experience

Average Tenure

Current Experience

Best buy canada

6 roles

Director of Multi Channel Logistics

Promoted

Mar 2013 – Present · 13 yrs 3 mos

Responsible for delivering an effective supply chain for over 170 stores nationwide and for purchases via the company’s award-winning website. oversee a team of 600 people across six wholly-owned and third-party warehouses with more than two million square foot of storage capabilities and manages Best Buy’s distribution via ocean, rail, road and air freight.
Major Accomplishments:
Implemented lean practices transforming Supply Chain to a continuous improvement culture.
Built and executed a strategic Supply Chain plan to support the Future Shop and Best Buy brand consolidation.
Overhauled the transportation network saving over 3M in annualized savings.
Built a 5-year logistics strategy that will deliver over 11M in annualized savings.
Made significant layout changes to improve efficiency and seasonal capacity within the distribution centers delivering over 2M in annualized savings.
Transformed the white glove home delivery network , resulting in a significant improvement in customer NPS from 55 to 75+ over 3 years.
led and implemented extraordinary change during the digital revolution of retail and fulfillment with programs such as: Same Day/Next Day Delivery, Ship from Store, Delivery Promise, Market Place and Vendor Direct Fulfillment.

Supply Chain ManagementLogistics ManagementTransportation ManagementProcess ImprovementChange Management

Senior Manager e-commerce order management

Aug 2011 – Mar 2013 · 1 yr 7 mos

Lead Operational processes that support Order Management for over $300M in sales including, all 3PL fulfilment and customer delivery, Fraud Management, Lost Shipments, Returns, Price Protections, Vendor Direct On-boarding and Customer Resolution.

Order ManagementE-commerceFraud ManagementCustomer Resolution

Senior Manager Supply Chain Operations

Promoted

Mar 2003 – Aug 2011 · 8 yrs 5 mos

Lead Operational processes that support: Global Sourcing, Direct Import, Custom Compliance, Holiday Planning, New Store Openings, Distribution Appointment Scheduling, Direct to Store Shipments and Vendor Compliance.
Design and implement various supply chain solutions that include collaboration with major vendors on programs such as Direct Ship, Trans-border, De- van and Backhaul.
Build and execute various operational plans that include, back to school, seasonal products, special promotional events and new business initiatives.
Teach BBY Supply Chain best practices to all key business units in the organization.

Global SourcingVendor ComplianceHoliday PlanningNew Store OpeningsSupply Chain Operations

Supply Chain Manager

Promoted

Jul 2000 – Mar 2003 · 2 yrs 8 mos

Responsible to implement and lead operational processes that supported: New Store Openings, Direct to Store Shipments, Global Sourcing, Holiday Planning and Inventory Gate Keeping.

New Store OpeningsInventory ManagementGlobal SourcingSupply Chain Management

Supervisor-Logistics Operations

Promoted

Aug 1997 – Jul 2000 · 2 yrs 11 mos

Key member of BBY Western Distribution Center Management Team.
Supervised a team of 20 associates with responsibilities that included: Appointment Scheduling, inbound receiving, shipping, inventory control, associate development, process improvements and implementing new business initiatives.

Logistics OperationsInventory ControlProcess ImprovementsLogistics Management