Aamir Suhail — Operations Associate

I am a results-oriented Process Developer at Genpact, currently focused on bolstering financial security and regulatory compliance for a major California-based bank. My expertise lies at the intersection of operational excellence and risk mitigation, specifically within the Anti-Money Laundering (AML) and Know Your Customer (KYC) frameworks. In the rapidly evolving global banking landscape, I am dedicated to ensuring that financial institutions remain secure, compliant, and transparent. My current role involves meticulous due diligence, identifying potential risks, and ensuring that every transaction and customer profile aligns with stringent US banking regulations and international compliance standards. What I bring to the table: • Risk & Compliance Expertise: Specialized focus on AML/KYC workflows, customer due diligence (CDD), and identifying "Red Flags" in financial activities. • Operational Excellence: A proven track record of maintaining high accuracy and efficiency in fast-paced, high-volume environments (honed through my experience at Genpact and previous roles at Urban Company and Concentrix). • Analytical Mindset: I thrive on digging into the details to solve complex procedural puzzles and ensure no stone is left unturned in the verification process. • Global Perspective: Experience working with US-based financial ecosystems, understanding the nuances of the California banking market and Federal regulatory requirements. Beyond the technicalities of compliance, I am a firm believer in continuous learning and adapting to the latest Fintech and RegTech trends. I am driven by the challenge of protecting the integrity of the financial system while delivering seamless operational support. Core Competencies: Anti-Money Laundering (AML) • Know Your Customer (KYC) • Financial Compliance • Risk Assessment • Banking Operations • Process Optimization • Due Diligence • International Banking Standards

Stackforce AI infers this person is a Fintech compliance expert with a strong focus on operational excellence and risk management.

Location: Gurugram, Haryana, India

Experience: 2 yrs

Skills

Anti-money Laundering (aml)
Know Your Customer (kyc)
Operational Excellence
Cross-functional Leadership
Process Improvement
Performance Analysis

Career Highlights

Expert in AML/KYC compliance frameworks.
Proven track record in operational excellence.
Strong analytical mindset for risk mitigation.

Work Experience

Genpact

Process Developer (2 mos)

Urban Company

Senior Associate (1 yr 3 mos)

Concentrix Limited Company

Senior Operations Representative (7 mos)

Education

at Delhi University

Bachelor of Arts at Delhi University

Medicine at Mehjoor Memorial Higher Secondary School

Aamir Suhail

Operations Associate

Gurugram, Haryana, India2 yrs experience

Key Highlights

Expert in AML/KYC compliance frameworks.
Proven track record in operational excellence.
Strong analytical mindset for risk mitigation.

Stackforce AI infers this person is a Fintech compliance expert with a strong focus on operational excellence and risk management.

Contact

Skills

Core Skills

Anti-money Laundering (aml)Know Your Customer (kyc)Operational ExcellenceCross-functional LeadershipProcess ImprovementPerformance Analysis

Other Skills

Root Cause AnalysisConflict ResolutionWorkflow OptimizationKPI ReportingProduct ManagementHindiContinuous Improvement CultureEnglishMonitoring PerformanceCustomer Escalation ManagementAdobe IllustratorStreamsAdobe PhotoshopBacklog ManagementImage Marketing

About

Experience

2 yrs

Total Experience

11 mos

Average Tenure

2 mos

Current Experience

Genpact

Process Developer

Mar 2026 – Present · 2 mos · Gurugram · On-site

Anti-Money Laundering (AML)Know Your Customer (KYC)

Urban company

Senior Associate

Dec 2024 – Mar 2026 · 1 yr 3 mos · India · Hybrid

Directly responsible for managing high-stakes operations and critical service recovery within the Founder’s Office and Legal escalation wings. I focus on bridging the gap between complex service failures and seamless resolution through cross-functional collaboration.
Key Responsibilities & Impact:
High-Level Escalation Management: Entrusted with sensitive cases originating from the Founder’s Office, legal entities, and social media, ensuring brand reputation is maintained through swift and empathetic resolution.
Operational Excellence: Oversee queue management and ticket backlogs, consistently maintaining 100% compliance with Service Level Agreements (SLAs) and Turnaround Times (TAT).
Cross-Functional Leadership: Partner with Finance, Legal, Product, and Operations teams to perform Root Cause Analysis (RCA) and implement process improvements that reduce recurring service friction.
Corporate Client Relations: Manage end-to-end case ownership for corporate accounts, utilizing personal outreach to ensure service recovery, reassurance, and long-term client retention.
Financial Operations: Streamline corporate invoicing, billing corrections, and refund processing to ensure accuracy in financial reporting and customer trust.

Root Cause AnalysisConflict ResolutionOperational ExcellenceCross-Functional Leadership

Concentrix limited company

Senior Operations Representative

May 2024 – Dec 2024 · 7 mos · Noida · On-site

I focused on maintaining operational excellence and driving team productivity within a high-volume service environment. I was responsible for bridging the gap between data-driven performance metrics and high-quality customer outcomes.
Key Responsibilities & Achievements:
Workflow Management: Monitored and optimized daily workflow processes to identify bottlenecks, implementing strategic solutions that enhanced overall team efficiency and customer satisfaction.
Performance Analysis: Leveraged data-driven insights to monitor key performance metrics, providing regular reports to leadership to support decision-making and performance optimization.
Staff Development: Played a key role in the onboarding and training of junior staff members, providing the mentorship and guidance necessary to maintain a high-performance culture.
Complex Inquiry Resolution: Managed and resolved complex client inquiries, ensuring effective and timely solutions while upholding the company’s standards for service excellence.
Process Improvement: Contributed to the identification and implementation of process enhancements to streamline operations and reduce response times.

Workflow OptimizationKPI ReportingProcess ImprovementPerformance Analysis