Abdul Kadhir B.M

CEO

Coimbatore, Tamil Nadu, India11 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in exceeding sales targets.
Recognized for exceptional customer service skills.
Strong leadership in managing multi-disciplinary teams.

Stackforce AI infers this person is a SaaS and Customer Service expert with strong interpersonal skills.

Contact

Skills

Core Skills

Software As A Service (saas)Customer Service

Other Skills

TimelinesServiceNowRelationship-builder with Unsurpassed Interpersonal SkillsInformation TechnologyBusiness-to-Business (B2B)CoachingResource PlanningAnalytical SkillsMalayalamNew Product IdeasNew Hire TrainingEmployee ManagementTally ERPFor-profitAuto Insurance

Experience

11 yrs 10 mos

Total Experience

3 yrs

Average Tenure

4 yrs 4 mos

Current Experience

Bosch global software technologies

3 roles

Team Lead

Feb 2022 – Present · 4 yrs 4 mos

Software as a Service (SaaS)Timelines

Team Lead

Feb 2022 – Jun 2024 · 2 yrs 4 mos

Software as a Service (SaaS)ServiceNow

Team Lead Manager

Feb 2022 – Jun 2024 · 2 yrs 4 mos

Software as a Service (SaaS)Timelines

Amazon

Operational Specialist

Jan 2019 – Mar 2021 · 2 yrs 2 mos · India · Remote

Software as a Service (SaaS)Timelines

Accenture

2 roles

Customer Service Specialist

Jan 2017 – Mar 2019 · 2 yrs 2 mos · India · Remote

Software as a Service (SaaS)Timelines

Sme

Apr 2013 – Aug 2016 · 3 yrs 4 mos

· Participated in required training and held responsible for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities.
· Train the new employees.
· Topped the Life Insurance And Medical Insurance in Tamil Nadu circle making a mark of business by over achieving the target and was awarded as star performer.
· Contributed to the Profit of organization by trading Revenue up to 10 Lakhs.
· Hold the privilege of opening 50 Casa accounts in a month thus topping the sales chart.
· Presented with Goodies for remarkable performance in life insurance, Medical Insurance and account sales in PAN INDIA level.
· Receive the highest return on Insurance during the financial period 2014 - 2015.
· Receive ‘Best Customer service’ award in 2015.
· Bad debts had been decreased by 5% during 2014 - 2015.

Software as a Service (SaaS)TimelinesCustomer Service

Axis bank ltd.

Customer Support Voice

Apr 2013 – Aug 2016 · 3 yrs 4 mos

· Recognized as one of the Best Customer service Agent at [Axis Bank Ltd] by exceeding monthly sales goals of over 200 per month.
· Have handled India,UAE,Malaysia and Singapore.
· Processed credit card cash advances and responsible for outward and inward cash transaction.
· Sound understanding of KYC norms in order to ensure a uniform and secured process.
· Sound understanding of various tools & systems used in Banking & Financial Services industry
· Identified cross-selling opportunities and marketed products to customers while performing transactions up to 5 lakhs Life Insurance and Motor Insurance.
· Resolving customer queries by providing them accurate solutions and complaint management.
· Ability to build trust through interpersonal interactions
· Familiarity with a variety of insurance policies and coverage’s
· Confident and personable attitude
· Able to analyze situations
· Answer any questions or concerns policy holders have with their insurance claims
· Customize insurance programs to suit individual customers, often covering a variety of risks