Abhi Patel

Operations Associate

India0 mo experience

Key Highlights

Managed hardware assets for over 5000 employees at Microsoft.
Delivered high employee satisfaction in technology experience.
Trained new hires effectively on technology setup.

Stackforce AI infers this person is a skilled IT Asset Manager with a strong background in project management and procurement.

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Skills

Core Skills

Asset ManagementProject ManagementCustomer OnboardingOperations Management

Other Skills

ProcurementCreative Problem SolvingAsset TrackingIT DocumentationConsumer ServicesKey Performance IndicatorsLanguage SkillsOperationsCustomer SupportOffboardingDesktop ImagingPresentation SkillsProject ReportingTroubleshootingMultitasking

About

I have a postgraduate degree in Business/Management from Durham College and a bachelor's degree in Mechanical Engineering from ALPHA COLLEGE OF ENGG. & TECH., KHATRAJ, KALOL 051. My most recent role was as an Asset Manager at Microsoft, where I managed and controlled the hardware assets for over 5000 employees across Canada. My core competencies include project coordination, onboarding, offboarding, desktop imaging and other IT support. As an Asset Manager at Microsoft, I delivered high employee satisfaction regarding their technology experience across all organization levels. I was accountable for the asset management of new and returned PCs inventory, and I project managed technology refresh programs. I also trained on-boarding new hires on set up, OS and software use, and procured, received and tracked all new PC purchases and inventory with a high degree of accuracy and timely reporting. I worked with various stakeholders and teams to ensure the smooth and efficient operation of the asset management process. I am motivated by the opportunity to leverage my skills and experience to contribute to the success and growth of an innovative and dynamic organization. I can bring diverse perspectives and experiences to the team, as I have a background in both engineering and business.

Experience

0 mo

Total Experience

Average Tenure

Current Experience

Microsoft

Asset Manager/Procurement Manager

Feb 2022 – Feb 2024 · 2 yrs · Toronto, Ontario, Canada

Asset Management
HW Asset Management and Control for 5000+ employees across Canada as a single resource.
Delivered high employee satisfaction regarding their technology experience across all organization levels.
Accountability for the asset management of new and returned PCs inventory.
Project managed technology refresh programs.
Trained on-boarding new hires on set up, OS and software use.
Provisioned new technology inventory required to proactively meet demand.
Procured, received and tracked all new PC purchases and inventory with a high degree of accuracy and timely reporting.
Tracked all HW ownership changes.
Validated return of HW from employees leaving the company.
Managed HW recycle programs and updated inventory reporting systems as assets were removed from the business.
Supported the internal Help Desk team to ensure they have appropriate HW solutions to address employee technology requirements and scenarios.
Assistance with MSIT Special Events (PC
Spa Day, 10 minute office assessments or others as needed).
Cable Room management (Patching, Power Management, Switch Installs).
In person office diagnostics (Network, Phone, Monitors).
PC Imaging using PowerShell.
Asset Management Process development.
HVI Cage Management.
Vendor Engagement
Worked with multiple vendors to purchase, receive and manage ongoing vendor relationships regarding hardware purchases and warranty-related issues.
Financial Management and Reporting
Verified internal customer and external vendor transactions and validated policy compliance to hardware policies.
Maintained up-to-date inventory reporting and worked closely with internal finance teams to manage budgeted versus actual hardware spend.
Performed regularly scheduled inventory reconciliation to validate the accuracy of record keeping.