Sep 2022 – Jan 2025 · 2 yrs 4 mos · Singapore · On-site

• HRS is one of the biggest procurement tool for lodging services serving more than 35% of Globlal Forture 500 companies. The platform is enabled by cutting edge tech offering a solution truly designed for digital era.
• Grow Existing accounts (Global Fortune 500 companies ) with new offerings
• Develop new markets with new activation and acquisition in South East Asia and Australia region

Feb 2021 – Sep 2022 · 1 yr 7 mos

Jan 2019 – Feb 2021 · 2 yrs 1 mo

•  Responsible for Business growth of Travel Partner channel
•  Responsible for Business planning, costs and growth parameters for the channel
•  Multiple stakeholder management and coordination with regional business leaders
•  Responsible for continuous technical and process improvements for achieving profitability for the channel

Jul 2018 – Jan 2019 · 6 mos

Sep 2017 – Jan 2019 · 1 yr 4 mos

• Responsible for client relations and business growth for entire North region
• Co-Create growth and commercial strategy and get them executed

Aug 2016 – Aug 2017 · 1 yr

• Responsible for client relations with Top management such as CEOs, CIOs, CMO, Country Managers in North and East India and Bangladesh to retain and grow the business.
• Responsibilities includes roll-outs, collection, presales, business development and coordination
• Contributes to process improvements and product enhancements within organization to ensure region’s profitability

Dec 2014 – Jul 2016 · 1 yr 7 mos

• Started up operations to service clients in Malaysian and Indonesian markets including local recruitment
• Grown business by 80% through farming existing accounts and 3 accounts through hunting of new clients

Jul 2014 – Dec 2014 · 5 mos

• To implement Capillary's Retail solution to ensure the client have a success with the solution
• To coordinate with different teams internally (technology, integration, operations and analytics mainly) in various locations and to take full ownership of delivery of the projects
• To build relationship with Top management at client side
• Work involves Below the line engagement / marketing with customers using big data driven campaigns through various channels

Jun 2012 – Jun 2014 · 2 yrs

• I manage a work-stream and participate in the delivery of client engagements:
• Work-stream planning: create engagement scope and approach in collaboration with client Leadership
• Manage day-to-day client interaction: responsible for daily/periodic client reviews, and achieving project milestones
• Manage Teams: review Analyst(s) work for relevance and quality
• My Area of work includes:
• CRM Strategy – Customer Engagement based on the Customer Lifecycle with the brand - framework for the talking points, tone, frequency and medium & interactions with the customer.
• Communication Strategy – Basis the brand positioning, formulation of communication strategy for major occasions like new season launch, end of the season sale, festive season, etc. Involves optimization of the communication frequency, the offer, mode & timing mix, differentiated by the customer segments.
• Loyalty Programs – End-to-end framework for customer loyalty programs that include the data analysis, consumer research, program design, features & benefits & the program launch.
• Database Marketing - Customer Segmentation basis Purchase Behaviour; Reaching out through Call-outs, Direct Mailers, E-mailers & SMS; Internal & External Databases.
• Customer Analytics - Cross-sell, Up-sell, Churn Prevention, Single to Multi purchaser conversion, Purchase Value Up-gradation, Targeting Early Adopters, Next Product Buy Recommendations.
• Customer Database Management – For all the brands in the portfolio, cover all aspects of customer data acquisition, validation, clean-up & enrichment.
• Campaign & Promotions – Targeted Campaigns, Campaign Efficacy, Hierarchy of Multi-stage, Multi-media Campaigns, Physical & Mobile Vouchers, Social Media campaigns.

Mar 2011 – Aug 2011 · 5 mos · Karlsruhe, Germany

• My master thesis deals with development of financial planning (including business plan development), management control processes and legal aspects of doing business in India for yet to be formed Indian Subsidiary of a German firm It involves close working with the top management of the organization to include their expectations and guidance.

Dec 2008 – Jun 2012 · 3 yrs 6 mos · Mumbai Area, India

• Developed business for L&T’s defense products in export markets by tying up with defense major companies such as EADS, and Raytheon.
• Prepared and submitted bids for export tenders.
• Team member of a strategic Joint Venture Incorporation team.
• Assisted in department and business unit strategy plan for Defense and Aerospace Business.
• Co-created and analyzed over 100 Non-disclosure agreements, 40 Memorandum of understanding and Consortium agreements.

May 2008 – Nov 2008 · 6 mos · Mumbai Area, India

• Looked after fabrication of pressure vessels in H1 bay of heavy shops of L&T powai campus. The weight of each job was more than 200 tonnes. I looked after 3 jobs with micro level resource management and planning.

Aug 2007 – May 2008 · 9 mos · Mumbai Area, India

• Project management of fabrication of Pressure vessels used in different process plant industries like fertilizers, petrochemicals.