Abhijeet Tewari

Operations Associate

Bengaluru, Karnataka, India12 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in e-Learning content creation.
Strong leadership in customer engagement and problem-solving.
Technical proficiency in Adobe tools and software development.

Stackforce AI infers this person is a SaaS professional with a focus on e-Learning and customer engagement.

Contact

Skills

Core Skills

Customer EngagementProblem SolvingTechnical WritingE-learning DevelopmentCustomer Support

Other Skills

Business ReviewsCustomer ExperienceTeam LeadershipScrumAdobe CaptivateAdobe PresenterSCORMAICCAgile LeadershipJavaMicrosoft OfficeProgrammingTroubleshootingCPowerPoint

About

Experienced Technical Lead with a demonstrated history of working in the computer software and E-learning industry. Skilled in Captivate, Presenter, FrameMaker, Robohelp, Captivate Prime LMS, Microsoft Word, Java, SQL and Microsoft Excel. Strong information technology professional with a Bachelor of Technology (B.Tech.) in Electronics and Communication Engineering.

Experience

12 yrs 1 mo

Total Experience

6 yrs

Average Tenure

10 yrs 2 mos

Current Experience

Adobe

5 roles

Manager III

Promoted

Jan 2025 – Present · 1 yr 4 mos

Manager II

Aug 2022 – Jan 2025 · 2 yrs 5 mos

Business ReviewsCustomer ExperienceCustomer EngagementProblem SolvingTeam LeadershipScrum

Technical Lead

Promoted

Feb 2021 – Aug 2022 · 1 yr 6 mos

Business ReviewsCustomer ExperienceCustomer EngagementProblem SolvingTechnical WritingTeam Leadership+1

Senior Product Consultant

Jan 2019 – Feb 2021 · 2 yrs 1 mo

Customer ExperienceCustomer EngagementProblem Solving

Product Support Engineer

Mar 2016 – Jan 2019 · 2 yrs 10 mos

 Creating e-Learning content using Captivate and Presenter. Help clients with reporting functionality (Scorm 1.2, Scorm 2004, AICC compliant courses) in various LMS say Scorrm Cloud, Captivate Prime etc.
 Hands on expertise on the new Captivate 2017 and older versions.
 Knowledge of Captivate Prime (A brand new LMS by Adobe).
 Assisting users in the creation of numerous projects, as well as content for their company.
 Providing support to various Enterprise users (CLP/TLP, VIP and ETLA users) in creating their projects using Adobe Captivate, Adobe Robohelp, Adobe FrameMaker, Adobe Presenter.
 Testing new issues reported by the user’s and escalating them for further investigation.
 Managing cases received via email and routing them accordingly to the dedicated team or technician.
 Basic knowledge of RoboSource Control and RoboHelp Server.
 Basic knowledge of FrameMaker Publishing Server and Microsoft Sharepoint.

Customer ExperienceCustomer EngagementProblem Solving

Convergys

Associate Global Escalation Engineer

Apr 2014 – Mar 2016 · 1 yr 11 mos · New Delhi Area, India

 Handling Executive, Legal and Press cases related to Windows and MS Office.
 Troubleshooting in Windows and Office Applications. Working with registry files.
 Installation of Windows and Office.
 Usage of Command prompt to reset settings and run scans. Hands on Windows operating system.
 Researching on new issues and collaborating with the Product Group team to find a solution.
 Handling cases related to Outlook.com and Onedrive.com. Collecting fiddler logs and escalating the cases to the Product team.
 Responsible for providing training to new team members for Windows also involved in evaluating their performance.
 Also acted as a Team Support for Windows Level-1 and Level-2 engineers. Managing cases and assigning them accordingly.

Customer ExperienceCustomer EngagementProblem Solving