Sep 2024 – Nov 2024 · 2 mos · Bengaluru, Karnataka, India · On-site

May 2023 – Sep 2024 · 1 yr 4 mos · Bengaluru, Karnataka, India · On-site

• Growth initiatives:
• 1) Designed and delivered a Product Enablement process for internal teams to enable them on new product/feature releases and create buyer personas with adoption and knowledge retention of 92%.
• 2) Designed a half-yearly global workshop (India and Raleigh) named ShareX to bring the Support Escalation and Engineering team to collaborate and share knowledge. The workshop helped to reduce Jira tickets from Escalation to Engineering by 65%.
• 3) Designed an Upskilling initiative focusing on skill gap analysis. Leveraged Pluralsight and LinkedIn learning to create Skill IQ assessments followed by training recommendations.
• 4) Crafted a new onboarding journey for Customer Service Contractors(tenure 3 months) to bring training duration from 21 days to 10 days.
• Change Management:
• 1) I was instrumental in carrying out system transformation( CRM: Salesforce, Billing System: Hybris ) within the organization during the demerger of Citrix and ShareFile.
• 2) Responsible for carrying out both self-paced & live session training( Instructor Led Training) and managing hypercare channels to resolve issues in real-time.
• Stakeholder Management:
• 1) Coordinated with cross-functional teams like Marketing, Sales, Product Manager, Product Marketing Manager, Support, Sales Engineers, and Customer Success Engineers to facilitate the application, practice, and coaching of various enablement topics such as new product releases and internal process improvement.

Sep 2020 – May 2023 · 2 yrs 8 mos

• Leadership:
• Spearheaded the enablement function with a team of Trainers, Business Development Training Managers, and a Data Analyst.
• Growth Initiatives:
• 1) Developing and implementing sales enablement strategy that aligns with the overall business goals and objectives.
• 2) Designed and executed a project across 150+ reps to improve sales funnel metrics to achieve 46% MoM improvement in Stage 1 & 40% MoM improvement in Stage 2 of the funnel
• 3) Achieved 50% YoY improvement (2020 vs 2021) in training North star metric enabled by LMS deployment
• 4) Working with sales leadership & key business leaders to Identify, develop, execute, optimize, and assess the sales enablement & cross-functional goals within the business.
• 5) Driving cross-functional discussions with Product and marketing teams for a quality acquisition
• Training Need Analysis & Change Management:
• 1) Analyzing and applying trends and best practices in learning technologies and instructional design
• 2) Revamped & Standardized training process for 4000+ new hires - reduced cost of training by ~45% YoY & improved overall productivity by ~29%
• 3) Productized Training through Change Management, Data-driven experimentation & Process Standardization.
• 4) Designed and implemented a new Fintech adoption training program for the business team which resulted in upfront collection improvement by 48% which in turn improved customer retention.

Feb 2020 – Sep 2020 · 7 mos

• 1) Developing and implementing sales strategies with the senior management team that aligns with the overall business strategy. This includes setting sales targets, determining which markets to target, and creating a sales plan.
• 2) Responsible for recruiting, training, and managing a sales team that can effectively execute the sales strategy. This includes setting performance expectations, providing coaching and feedback, and managing employee relations.
• 3) Monitors market trends and customer behavior to identify new opportunities for growth and to ensure that the sales strategy remains relevant.
• 4) Responsible for building and maintaining strong relationships with key customers, identifying their needs, and providing solutions that meet those needs.
• 5) Drive revenue growth by increasing sales and maximizing profit margins by working with the sales team to identify new sales opportunities, negotiate deals, and close business

Aug 2019 – Jan 2020 · 5 mos · Greater Kolkata Area · On-site

Jun 2018 – Jun 2018 · 0 mo · Jamshedpur, Jharkhand, India

• Completed 4 weeks training program under Mr Anand Kumar Mandal(Senior Manager,Central Electronics,Foundry division,Tata Motors, Jamshedpur) and designed a 'Water detection alarm' using 555 timer for foundry division to overcome water logging in blast furnace.