Abhishek Singh

Associate Consultant

Gurugram, Haryana, India11 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in IT Service Management and Process Improvement.
Proficient in Power Automate and Power BI for automation.
Strong leadership in managing global IT projects.

Stackforce AI infers this person is a seasoned IT Services professional with expertise in process improvement and service management.

Contact

Skills

Core Skills

It Service ManagementProcess ImprovementData AnalysisIncident ManagementChange Management

Other Skills

Power AutomatePower BIITILDashboardingSupport ServicesJob SatisfactionService DeskScheduling ManagementMicrosoft Power AutomateSharepoint ListPower PlatformsJamfSCCMITIL CertifiedIncident And Change management

Experience

11 yrs 8 mos

Total Experience

2 yrs 4 mos

Average Tenure

4 yrs 1 mo

Current Experience

Mcdermott international, ltd

2 roles

Sr Consultant Specialist - Lead

Promoted

Jun 2024 – Present · 1 yr 11 mos · Gurugram, Haryana, India

Leading global projects delivery for process improvement.
Document and maintain Change Management policies, processes, and standards.
Create/Review Knowledge Base Articles to manage Change Management / Incident Management.
Creating Power Automat flows to create workflows.
Identifying, recommending, and prioritizing new e-tools and applications that enable business transformation and improvement.
Develop and Audit Knowledge Base articles for technical assistance for team.
Creating deployment plans for Change Management.
Working with Global teams for seamless experience to end users.
Managing global Software Assets and Licenses.
Creating RCA post-closing the Incident Tickets and publishing workflow to reduce resolution time for upcoming events.
Create Automated Power BI Dashboards to analyze Incident Ticket patterns.

Power AutomateChange ManagementIncident ManagementPower BIProcess ImprovementITIL+1

Procurement Specialist (IT Consulting) Supply Chain Management

Apr 2022 – Jun 2024 · 2 yrs 2 mos · Gurugram, Haryana, India

Leading global projects delivery for process improvement.
Creating Power Automat flows to create workflows.
Identifying, recommending, and prioritizing new e-tools and applications that enable business transformation and improvement.
Develop and Audit Knowledge Base articles for technical assistance for team.
Creating deployment plans for Change Management.
Working with Global teams for seamless experience to end users.
Managing global Software Assets and Licenses.
Creating RCA post-closing the Incident Tickets and publishing workflow to reduce resolution time for upcoming events.
Create Automated Power BI Dashboards to analyze Incident Ticket patterns.

Support ServicesJob Satisfaction

Cvent

Senior Engineer - Lead

May 2019 – Apr 2022 · 2 yrs 11 mos · Gurugram, Haryana, India

Leading Incident / Problem Management / Change Management (Using Jira and Pager Duty)
Developing Service Desk process, workflows, and Knowledge Base articles.
Use Power Automate workflows to manage asset inventory and notifications.
Managing L1 engineers, auditing tickets for L1 and L2 engineers in Service Desk and train team.
Process Training for New Hires in Team
Participating in Change management and preparing implementation plan
Weekly and Monthly performance Dashboard Automation via Power BI.
Conduct monthly IT Asset Management Audit.
Hardware and Software Asset Management.
Create 24X7 coverage plans on Monthly basis.