Abishek Ravindranathan

Operations Associate

Tamil Nadu, India11 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in E-commerce operations management.
Expertise in data analysis and process improvement.
Strong background in customer service and retail management.

Stackforce AI infers this person is a skilled E-commerce operations manager with a strong focus on data analysis and process improvement.

Contact

Skills

Core Skills

Data AnalysisProcess Improvement

Other Skills

ExcelData Quality ManagementVendor ManagementCommunicationMicrosoft OfficeManagementCustomer ServiceMicrosoft ExcelMicrosoft WordMicrosoft PowerPointResearchStrategic PlanningPublic SpeakingTableauPython

About

I'm a passionate, self-motivated and amicable person who would fit into any circle and open up my knowledge in improving the ambiance of the place. I'm fortunate enough to gather experience as an Associate in Amazon which opened up my knowledge in E-commerce and also as a Retail Business Owner helping me deal with customers in persuading them to make the right choice of buying our products. Later, I moved to US to pursue Masters in Information Systems which helped land a job at Walmart E-commerce as Business Operations Specialist. After my brief tenure with Walmart, I moved to Macy's Tech where I'm managing Catalog and Item setup operations. Currently, I work with Walmart Global Tech managing Retail Operations team based out of Chennai, India.

Experience

11 yrs 9 mos

Total Experience

2 yrs 4 mos

Average Tenure

6 yrs 1 mo

Current Experience

Walmart global tech india

3 roles

Manager - Technology Operations

Promoted

Dec 2023 – Present · 2 yrs 6 mos

Operations Analyst III

Jan 2022 – Dec 2023 · 1 yr 11 mos

Process Lead II

May 2020 – Feb 2022 · 1 yr 9 mos

Macy's tech

Assistant Merchandising Manager - Vendor Direct

Aug 2019 – May 2020 · 9 mos · San Francisco Bay Area

Walmart ecommerce

Business Operations Specialist

Apr 2018 – Aug 2019 · 1 yr 4 mos · San Francisco Bay Area

Nathan traders

Business Owner

Mar 2015 – Apr 2018 · 3 yrs 1 mo

Worked on database maintaining thousands of transactions using Tally – an inventory management software used to manage
sales, debts and other transactional data.
Maintaining connections between databases and data.
Work with reporting team on report creation regarding online accounting.
Quality assistance.
Enforcing policies on security and best practices to improve customer satisfaction.
Take on additional projects as required.

Amazon

Catalog Data Associate– NIS- New Item Setup

Sep 2014 – Mar 2015 · 6 mos · Chennai Area, India

Responsibilities
Worked on ticketing system for trouble shooting, root-cause analysis and data quality management.
Very proficient in using Excel with functions like creating pivot tables and VLOOKUP. Also, creating reports and dashboards to analyze weekly records.
Processed products using various self-customized tools like Vendor central, Global Item Manager (GIM), APN tool, Cost management tool provided by Amazon.
Built interactive statement of procedures to train new recruits on the process.
Brought up ideas involving process improvement tasks through communication between various teams to meet the SLAs resulting in 10% increase in efficiency.
Eliminated unwanted process delaying factors and standardized the SOP across various marketplaces.
Worked with vendors to make sure effective flow of products and thereby reducing discrepancies.

ExcelData Quality ManagementProcess ImprovementVendor ManagementData Analysis