Nov 2021 – Present · 4 yrs 7 mos · United States

May 2016 – Aug 2017 · 1 yr 3 mos · Los Angeles Metropolitan Area

• Riot Games, Inc. – Los Angeles, CA
• Participated in the formation of the Small Work Management (SWM) Team by identifying the huge gap of incoming work versus work being completed by the project groups. The SWM Team has changed the identity of Operations at Riot providing daily triage of work and immediate response to requests.
• Lowered the time to completion of small work from 4 weeks to 2 days through the addition of process and workflow that I identified and implemented.
• Mentoring infrastructure engineers on work performance within this team. Engineers from other teams would rotate onto SWM and would also receive mentoring as participants on SWM.
• Supported the efforts to automate small work by removing resources from small work, helping engineers identify automatable tasks, and allowing them to grow in that area.
• Created working groups for automation efforts, including a Network DevOps group, and a group for infrastructure management tools using Golang (code named CDUB).
• Created the framework for hardware maintenance windows and helped coordinate the resources to insure that Riot’s infrastructure received routine maintenance.
• Created a feedback channel from CIT to the NOC to coach and train their resources on proper on call notifications to ensure that the proper resources were being engaged

Jun 2012 – May 2016 · 3 yrs 11 mos · Los Angeles Metropolitan Area

• Supervised the international data center expansions for Brazil, Chile, Amsterdam, Sydney, and Japan. -
• Created automation tooling around common tasks increasing the velocity of the overall team. Created standards for network stability and auditing. Authored and deployed solutions for DDoS mitigation that have protected player experience.
• Created automation scripts in Ansible that lowered data center deployment time from days to minutes. This tool was used to deploy our data centers in Japan and Chicago.
• Represented Riot as a speaker at the automation conference AnsibleFest where I spoke on the automation scripts used to deploy Japan and Chicago.
• Created the framework for the initial rCluster deployments using Ansible. Supported the initial rollout of these services through deployment and testing.
• Created web based self-service infrastructure tool in Python using Flask for VLAN changes and password resets that saved Riot Engineering staff hundreds of hours of productivity. Then I migratated the of tool from bare metal to Docker where it now lives.
• Formed network automation group focused on identifying gaps in current tooling. I would coordinate this group’s meeting times and meeting focuses.
• Flew on multiple engagements to build data centers in foreign countries. Most of these engagements the data center’s racks needed to be built, racked/stacked, cabled, configured, and tested. In total I have built in this fashion over 100 racks of networking and compute resources to support Riot’s global infrastructure. Configuration generation was done using Perl (the early days), Python, and then Ansible.
• General switch and router maintenance including firmware upgrades, configuration auditing.

Aug 2011 – Jun 2012 · 10 mos · Los Angeles Metropolitan Area

• Helping to ensure player experience through monitoring.
• Helped identify and fill the monitoring gaps for NOC.
• Built monitoring solutions for networking devices.
• Helped build global NOC with follow the sun rotations through the formation of a Korean NOC and a Dublin NOC.
• Coached and trained NOC technicians.

Apr 2010 – Aug 2011 · 1 yr 4 mos · Las Vegas Metropolitan Area

• As a Senior NOC Technician for Clearwire, I was in charge of the health and stability of the live service in various regions across the US. I used tools like NetCool and ServiceNow to identify, ticket, and repair issues with Clearwire network. We were empowered to perform remediation tasks like DAP reboots, QAM adjustments, and traffic reshaping to restore service to many areas.
• Also in the position I was accountable for timely communication to stakeholders in regards to outages and RCAs.

Apr 2005 – Apr 2010 · 5 yrs

• I was a supervisor of Geek Squad for 2 of the 5 years. I was in charge of the repiar of hundreds of PCs, maintaining the highest standards of customer data privacy and exceeding the sales goals set forth by the corporate office.