Jun 2023 – Nov 2024 · 1 yr 5 mos

• ✅ Product Strategy
• Crafted and executed go-to-market (GTM) strategy for two products, including market-specific positioning, roadmaps, and tech stack.
• Acquired 40+ paying enterprise customers within 2 quarters, achieving ₹3.5L MRR.
• ✅ Roadmap Planning
• Developed a tactical roadmap for the Order Management System (OMS) module in collaboration with Commercial and Customer Success teams.
• Achieved a Net Revenue Retention (NRR) of 115% by aligning features with market needs.
• ✅ Strategic Planning
• Led the strategic roadmap for OMS, contributing to ₹1Cr ARR through key features like: Bulk order processing and Quick commerce integration
• ✅ Cross-functional Leadership
• Established collaboration processes between Product, Engineering, and Business teams.
• Improved operational efficiency and roadmap clarity, reducing execution delays.
• Skills & Expertise
• 📌 Product Strategy | 📌 GTM Execution | 📌 Roadmapping
• 📌 Stakeholder Management | 📌 SaaS Metrics (MRR, ARR, NRR)

May 2022 – May 2023 · 1 yr

• ✅ Product Lifecycle Management
• Led the strategic roadmap for OMS, driving ₹2.5Cr ARR through omni-channel order processing.
• ✅ User Experience (UX) Enhancements
• Boosted order fulfillable rate from 95% → 99%, minimizing delays.
• Improved order status tracking efficiency from 70% → 95%, enhancing transparency.
• ✅ Integration Strategy
• Built a generic courier integration framework, saving 100+ man-days/year in dev effort.
• ✅ Operational Excellence
• Slashed courier integration errors reducing support tickets by 80%.
• Skills & Expertise
• 📌 OMS Optimization | 📌 SaaS Scalability | 📌 Logistics Tech
• 📌 UX-Driven Roadmaps | 📌 Process Automation

Sep 2020 – Apr 2022 · 1 yr 7 mos

• ✅ Returns Management System
• Reduced customer-initiated returns by 5-10% through streamlined return and outbound QC workflow.
• ✅ Product Adoption & Experience
• Defined Serviceable Addressable Market (SAM) for feature adoption, aligning KPIs with business goals.
• Drove NPS score from 72 → 83 by "user onboarding improvements" and "feedback-driven iterations".
• ✅ User Interface (UI) Modernization
• Led UX overhaul for 40% of product pages, including:
• Standardized UI components (e.g., buttons, modals) for consistency.
• Migrated legacy Chuna → Angular.
• ✅ Operational Efficiency
• Optimized invoicing system performance, reducing P95 latency to 1 second/order from 3s.
• Skills & Expertise
• 📌 E-Commerce Optimization | 📌 SaaS Metrics (SAM, NPS) | 📌 UI/UX Modernization
• 📌 Performance Engineering | 📌 Cross-functional Leadership

Sep 2019 – Aug 2020 · 11 mos

• ✅ WMS Product Ownership
• Led end-to-end product grooming for Stock Keeping/Inbound/Outbound, including:
• Feature prioritization
• Implementation of many wms specific features
• ✅ Regulatory Ownership
• Spearheaded GST e-Invoicing integration, ensuring 100% compliance for B2B orders
• Implemented TCS (Tax Collected at Source) workflows, ensuring compliance and ease of tax filing.
• Skills & Expertise
• 📌 WMS Optimization | 📌 GST/Tax Tech | 📌 Agile Product Grooming
• 📌 3PL Collaboration | 📌 Compliance Automation

Jul 2017 – Aug 2019 · 2 yrs 1 mo · Bengaluru, Karnataka, India

• Enhanced performance and incorporation of customer feedback that led to more than four lakh downloads on play store with an average rating of 4.7.
• Achieved 90% increase in number of active people per day.
• Launched KAW: - Knappily Answer writing program for Civil Services Aspirants and K Module -Standard and Premium Course for MBA Aspirants. Responsible for the complete cycle from product conceptualization to roll out and then incorporating user feedback. These two product lines were responsible for about 60% of Knappily revenue.

Jan 2016 – Aug 2019 · 3 yrs 7 mos · Bengaluru Area, India

• ✅ System Design & Efficiency
• Architected Raw Material Management System that:
• ↑ Output by 5% through "predictive replenishment algorithms"
• ↓ Waste by 7% via "real-time expiry tracking"
• ✅ User-Centric Design
• Led usability studies with 70+ participants across roles like "warehouse staff, planners","shop floor managers"
• Drove 15% higher feature adoption post-redesign
• ✅ Data-Driven Logistics
• Built BI dashboard for helicopter parts logistics, achieving:
• 30% efficiency gain in "inventory turnover"
• ₹10Cr annual savings from inhouse inventory usage.
• ✅ WMS Optimization
• Boosted process KPIs by 5-20% in module like "cycle counting" and put-away" through "barcode integration"
• Technical Highlights
• ▸ Tools: ["IFS ERP, SQL, Python"]
• ▸ Methodologies: [E.g., "Six Sigma, Agile"]
• Skills & Expertise
• 📌 Industrial Systems Design | 📌 BI & Analytics | 📌 Process Engineering
• 📌 User Research | 📌 Cost Optimization

Jan 2014 – Dec 2016 · 2 yrs 11 mos · Bengaluru Area, India

• ✅ Warehouse Workflow Optimization
• Redesigned Gate Entry to Putaway process, reducing time by 20% through:
• elimination of unnecessary steps and automating a few steps.
• ✅ Cost Efficiency
• Established in-house ERP technical support, cutting costs by ₹1Cr annually and "reduced vendor dependency by 80%"
• ✅ Data-Driven Decision Making
• Built MIS reports (SQL) & dashboards (.NET) that:
• ↓ Top management review time by 40%
• ✅ Production Analytics
• Developed data analytics framework to monitor:
• Material usage & booking patterns
• Machine utilization rates
• [Impact, "15% reduction in production bottlenecks"]
• Technical Toolkit
• ▸ Tech Stack: SQL, .NET, [IFS ERP]
• Skills & Expertise
• 📌 Process Reengineering | 📌 ERP Systems | 📌 Operational Analytics
• 📌 Cost Optimization | 📌 Cross-functional Leadership

Jan 2013 – Dec 2013 · 11 mos · Bengaluru Area, India

• Trained on various aspects of management viz leadership, communications, strategy, finance etc
• 6 months on the job training understanding the role of the department in the division and role of the division in the organization set up.
• Project on raw material management based on the rate of consumption and lead time to procurement.

May 2012 – Dec 2012 · 7 mos · Hyderabad Area, India

• Worked in the android camera team, debugging issues involved in various releases to all Qualcomm Android customers.

Jul 2011 – May 2012 · 10 mos · Hyderabad Area, India

• Handled Projects like -
• Online Bus Ticket Reservation system using MVC Architecture and SDLC.
• Credit Card Application for JPMC Bank using JSP, Struts 1.2 and Java.