Akash Singh

Operations Associate

Lucknow, Uttar Pradesh, India4 yrs 8 mos experience

Key Highlights

Over 4 years of experience in operational excellence.
Expert in optimizing processes using Lean methodologies.
Proven track record in managing cross-functional teams.

Stackforce AI infers this person is a Logistics and Operations Management expert with a focus on process optimization.

Contact

Skills

Core Skills

Operational ExcellenceTeam ManagementContinuous Process ImprovementCrisis ManagementCustomer Relationship ManagementCustomer SatisfactionCustomer ServiceOperational EfficiencyInventory ManagementLogistics Management

Other Skills

Team LeadershipStakeholder ManagementLean methodologiesData-driven decision makingPerformance analysisWarehouse Management SystemsSOP DevelopmentRegulatory complianceProcess improvementProcess analysisCustomer engagementWorkforce ManagementSAPStock managementLogistics coordination

About

Results-driven Operational Excellence and Team Management professional with over 4 years of diverse experience across both manufacturing and service industries. Skilled in optimizing processes using Lean methodologies to drive operational efficiency and continuous improvement. Adept at leading cross-functional teams, managing complex projects, and implementing strategies that enhance productivity, reduce costs, and improve customer satisfaction. Committed to delivering high-impact results by fostering a culture of innovation and operational excellence.

Experience

4 yrs 8 mos

Total Experience

1 yr 2 mos

Average Tenure

1 yr

Current Experience

Meesho

Area Manager

Jun 2025 – Present · 1 yr · Lucknow, Uttar Pradesh, India · On-site

Lead and manage day-to-day operations at assigned hub(s), ensuring seamless execution of inbound, outbound, and inventory functions.
Drive operational excellence by aligning daily tasks with standard operating procedures (SOPs).
Monitor and optimize delivery timelines to enhance customer satisfaction and efficiency.
Enforce adherence to established SOP's across all operational workflows.
Conduct regular audits to ensure compliance with company guidelines and industry best practices.
Oversee performance of third-party logistics (3PL) and in-house delivery teams.
Improve last-mile delivery metrics including on-time delivery rate, failed delivery percentage, and Return-to-Origin (RTO) rates.
Implement data-driven route planning for maximum delivery efficiency.
Ensure strategic allocation of delivery personnel and vehicles based on daily load and geography.
Lead a team of hub staff including warehouse associates, sorters, loaders, and delivery executives.
Execute efficient shift planning, manpower deployment, and performance tracking.
Liaise with external partners including transport providers, manpower vendors, and packaging suppliers.
Track and manage vendor SLA and performance indicators.
Conduct regular inventory cycle counts, stock audits, and variance analysis.
Implement preventive measures to reduce shrinkage, damage, and pilferage.
Identify process gaps and implement lean methodologies to improve turnaround time (TAT).
Leverage operational data to enhance pick-pack-ship cycles and throughput.
Prepare and analyze daily/weekly MIS reports covering dispatch, delays, delivery performance, and incident logs.
Share actionable insights with regional leadership for continuous improvement.
Collaborate with central operations, customer support, and zonal leaders to address escalations and align on strategic goals.
Oversee returns processing and resolution of reverse logistics issues.

Team LeadershipStakeholder ManagementOperational ExcellenceTeam Management

Delhivery

2 roles

Team Lead (PST, Operations Regional HUB)

Promoted

Mar 2025 – May 2025 · 2 mos · Kanpur, Uttar Pradesh, India · On-site

● Assist with shipment inquiries, track deliveries, and drive engagement through timely responses.
● Address missing, damaged packages, customs delays, and delivery exceptions.
● Ensure timely responses and closure of customer service tickets, monitoring SLA adherence.
● Provide support for shipping services, delivery options, regulatory compliance, and claim monitoring.
● Analyze operations to identify insights for enhancing processes, service levels, and efficiency.
● Resolve customer escalations, prepare Root Cause Analysis (RCA), and provide solutions.
● Design SOP's, freeze requirements, manage client escalations, and provide optimal business solutions.
● Track key metrics such as Delhivery TAT, pick-up performance, and aging shipments.
● Oversee day-to-day operations, ensuring timely resolution of daily client issues within SLA’s.
● Resolve shipments >48 hours by connecting to the appropriate NDCs and closing them within the same day.
● Coordinate with client servicing and other teams (e.g., PST, security) to resolve regulatory compliance issues, damaged/unlabeled shipments, and missing documents.
● Investigate and resolve short shipments, audit discrepancies, and database issues in collaboration with relevant teams.
● Evaluate alternative delivery options and collaborate with ops to prioritize high-demand shipments.
● Generate reports and suggest process improvements to optimize delivery and reduce costs.

Warehouse Management SystemsSOP DevelopmentCrisis ManagementCustomer Relationship Management

Associate (PST, Operations Regional HUB)

May 2024 – Mar 2025 · 10 mos · Kanpur, Uttar Pradesh, India · On-site

Proactively assist with shipment tracking, address delivery inquiries, and ensure timely engagement responses to customer concerns.
Resolve shipment-related issues, including missing or damaged packages, customs delays, and delivery exceptions, ensuring swift and effective resolutions.
Manage customer service engagement through the ticketing module, ensuring timely responses and efficient tracking for the closure of all tickets.
Provide comprehensive support regarding available shipping services, delivery options, regulatory compliance, documentation requirements, and claims monitoring.
Analyze internal processes and provide actionable insights to improve operations, service levels, and overall efficiency.
Handle customer escalations, prepare Root Cause Analysis (RCA), and develop tailored solutions to address and prevent recurring issues.
Address and resolve customer service escalations promptly, ensuring high service quality and customer satisfaction.
Design and implement Standard Operating Procedures (SOPs), map and finalize client requirements, manage client NPS, and ensure the best possible solutions for business needs.
Monitor and drive key performance metrics, including Delhivery Turnaround Time (TAT) and Pick-Up Performance, ensuring consistent service delivery.
Collaborate with Client Servicing Teams on regulatory compliance issues (e.g., EWBN), unlabeled shipments, damaged goods, and missing documents, ensuring swift resolution.
Drive continuous improvement projects to enhance operational efficiency and overall hub performance.
Address queries related to short shipments, audit discrepancies, and database issues by coordinating with various teams (PAN India PST and Security Teams), conducting investigations, and closing issues within the stipulated time-frame.

Warehouse Management SystemsSOP DevelopmentCustomer ServiceOperational Efficiency

Apollo tyres ltd

2 roles

Inventory Controller

Jan 2024 – May 2024 · 4 mos · Kanpur, Uttar Pradesh, India · On-site

Track inbound and outbound stock to prevent both shortages and excess inventory, ensuring optimal stock levels are maintained.
Regularly update and maintain accurate records of inventory, ensuring data consistency and real-time accuracy.
Evaluate stock levels to refine and improve inventory control procedures, optimizing efficiency and reducing stock-related issues.
Maintain and update stock bin locations in SAP, ensuring precise organization and easy access to inventory.
Conduct daily Perpetual Stock Cycle counts to ensure accurate inventory records and identify discrepancies.
Monitor all stock to ensure items are correctly labeled with month codes, preventing errors and ensuring compliance with standards.
Perform thorough monthly stock audits to reconcile inventory levels, ensure stock accuracy, and identify areas for improvement.
Maintain accurate LVD (Low-Value Damaged) stock reports to track and manage damaged goods efficiently.
Work proficiently within WMS to streamline warehouse operations, ensuring smooth workflows and accurate stock management.
Maintain daily MIS reports and generate monthly KPI reports to monitor and evaluate performance metrics, ensuring targets are met.
Leverage SAP and ATOM systems for inventory management, ensuring efficient tracking, reporting, and analysis.

Warehouse Management SystemsWorkforce ManagementInventory ManagementOperational Efficiency

Executive Warehouse Operations

Jul 2023 – Jan 2024 · 6 mos · Kanpur, Uttar Pradesh, India · On-site

Oversee and manage the billing process on SAP to ensure accuracy and timely processing.
Utilize Warehouse Management System (WMS) to optimize warehouse operations and ensure efficient inventory management.
Coordinate the entire stock transfer process across UP, ensuring smooth logistics between locations and retailers.
Handle retailer inquiries and resolve issues related to fulfillment, maintaining strong client relationships.
Perform daily cycle counts and monthly stock audits to maintain inventory accuracy and minimize discrepancies.
Lead a team of 30 off-roll employees, ensuring effective coordination and performance across shifts.
Manage inbound and outbound operations, including shift planning and overall operational responsibility.
Supervise the operations of six depots located in Lucknow, Kanpur, Prayagraj, Gorakhpur, Varanasi, and Jhansi, ensuring consistent service quality and operational efficiency.
Oversee two operations within a single premises (ABU and RDC), ensuring seamless coordination and productivity.
Foster positive and productive relationships between the company and its clients, improving customer satisfaction and retention.
Provide training and guidance to team members, implementing strategies to reduce returns due to damages or delayed deliveries.

Warehouse Management SystemsWorkforce ManagementLogistics ManagementCustomer Relationship Management

Myntra

Senior Assistant

Nov 2020 – Nov 2022 · 2 yrs · Kanpur, Uttar Pradesh, India · On-site

Ensure smooth and efficient day-to-day operations of the mother hub, including Scanning, bagging, and sorting processes.
Track daily performance metrics (e.g., order fulfillment time, accuracy, and productivity) and address any inefficiencies.
Support in the implementation of inventory optimization practices to enhance the movement and availability of products.
Assist in the coordination of timely dispatches and collaborate with logistics teams to ensure on-time dispatch.
Ensure adherence to Myntra's Standard Operating Procedures (SOPs) and compliance with internal policies, including safety and security protocols.
Assist in coordinating team activities across different warehouse functions (e.g., inbound, outbound, quality control, etc.) to meet operational goals.

Workforce ManagementProgram ManagementOperational EfficiencyTeam Management