Alexander Kisselinov

Business Development Executive

Bulgaria10 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Strong communication skills across multiple languages
Proven track record in customer retention and engagement
Experience in high-pressure, multi-cultural environments

Stackforce AI infers this person is a Customer Success Specialist with expertise in B2B SaaS environments.

Contact

Skills

Core Skills

Account ManagementCustomer SuccessCustomer EngagementCustomer RetentionB2b Sales

Other Skills

Account PlanningB2CBusiness-to-Business (B2B)Salesforce Sales CloudKey MetricsService-Level Agreements (SLA)Time ManagementCorporate CommunicationsOrganization SkillsCreative Problem SolvingTeamworkMaster Data ManagementMicrosoft OfficeNegotiationCustomer Satisfaction

About

I have a passion for languages and helping people to connect and get to know each other. My international and multi-cultural work experience has given me strong communication skills, the ability to handle different problems in a calm manner under stress and tight deadlines, along with a great capacity of teamworking as well as being able to take initiative on my own. My favourite place to be is Outdoors during all seasons with skiing being my soft spot.

Experience

10 yrs 2 mos

Total Experience

3 yrs 4 mos

Average Tenure

6 yrs 9 mos

Current Experience

Progress

4 roles

Supervisor EMEA DX Renewals

Promoted

Dec 2023 – Present · 2 yrs 6 mos

Identifies and execute upselling and cross-selling opportunities during renewal cycles to maximize customer lifetime value.
Maintains and strengthen relationships with high-value partners, ensuring satisfaction and loyalty throughout the renewal process.
Acting as a liaison between upper management and the sales team, ensuring policies and strategies are implemented effectively
Provides guidance, coaching, and performance oversight to ensure team success in a high-volume, high-transaction environment.
Ensures compliance with internal policies and optimize workflows for efficiency and accuracy in renewal operations.
Works closely with Direct Sales, Finance and other internal stakeholders to align renewal strategies and resolve escalations.

Account PlanningAccount ManagementCustomer Success

Team Lead, EMEA DX Renewals

Jun 2023 – Dec 2023 · 6 mos

Customer EngagementAccount PlanningCustomer Success

Senior Renewals Sales Specialist

Promoted

Dec 2022 – Jul 2023 · 7 mos

Mentoring new colleagues in their role
Responsible for the retention of German customers (2nd biggest market for the company)
Additional tasks / side projects

Account ManagementCustomer RetentionCustomer EngagementAccount PlanningCustomer Success

Renewals Sales Specialist

Sep 2019 – Dec 2022 · 3 yrs 3 mos

Running the renewals business across multiple territories: ACH, Russian-speaking and Middle East
Focus on upgrades / cross-sell
Sandler methodolgy

Customer EngagementB2CCustomer Success

Servicesource

Sales Representative

May 2018 – Sep 2019 · 1 yr 4 mos · Sofia, Sofia City Province, Bulgaria

B2B renewals in DACH region
Symamtec cyber security products

Customer EngagementBusiness-to-Business (B2B)Salesforce Sales CloudB2B Sales

Coca-cola european partners

Sr. Assistant Master Data Management

Jan 2018 – Apr 2018 · 3 mos · Sofia

▪ Responsible for the processing of all customer master data requests as well as ensuring the
efficiency, correctness and reliability of the master data processing
▪ Providing support to team members to ensure best performance.
▪ Providing feedback and support to the team lead by executing end-to-end harmonised customer
processes
▪ Identifying process improvements in order to reduce / eliminate customer related issues
▪ Working closely with all the other towers of CCEP, especially with Sales team

Adecco group

1st Line Technical Support German /English

Nov 2015 – Dec 2017 · 2 yrs 1 mo · Bulgaria

▪ HPE/ DXC Technology Contractor
▪ In-depth analysis of End-user issue and high level of its resolution
▪ Uses all available knowledge tools and resources, call tracking tools and remote control software to
achieve the defined service level objectives
▪ Delivers high level of customer satisfaction through technical and interpersonal skills
▪ Ensures meeting and exceeding of SLAs and KPIs
▪ Intense work with corporate and widely used software (Windows, Microsoft Office (2010, 2013,
2016, 365), Active Directory, Sharepoint), ticketing systems (HPSM, SAW)

Key MetricsCustomer EngagementService-Level Agreements (SLA)Customer Success

Ministry of foreign affairs

Internship at the Diplomatic Institute to the Ministry of Foreign Affairs

Mar 2015 – Apr 2015 · 1 mo · Bulgaria

Conducting interdepartmental correspondence, according to the diplomatic practice;
Translation of official documents from Bulgarian to English and vice versa
Preparing and processing of documents and database in Bulgarian and English
Assistance in updating the web site of the Institute and preparing news in Bulgarian and English;
Assisting the coordinator of the internship programme with processing internship applications and
communicating with the applicants
Assistance in the organization and conduction of conference about the opening of the European year
for Development in Bulgaria;
Assistance in the organization of an event on the occasion of the presentation of the book "The Future
of NATO", organized by the Diplomatic Institute, The Military Academy "G.S. Rakovski" and the
Atlantic club in Bulgaria;
Assistance in processing database of Diplomacy Journal;
Summing and processing of the results of surveys evaluating the 10th Winter school for diplomacy
Summing and processing of the results of interns' surveys, evaluating the internship programme;