Mar 2017 – Apr 2025 · 8 yrs 1 mo · Hawaiian Islands

• Provide technology consultation to business partners for purpose of identifying opportunities for the incorporation of technology to business process and organization effectiveness, working collaboratively with business strategists, process owners and subject matter experts. Focusing primarily on business requirements, workflow and leveraging technology to enable or alter business processes or practices.
• Provide strategic technology consultation to business partners during early stage strategy discussions to identify opportunities where technology may provide organizational efficiency; research, identify and present internal enabling technology solutions for meeting customer requirements.
• Facilitate agreement on organizational work models to meet business requirements.
• Participate in enterprise strategy development discussions to ensure financial analysis, opportunity identification, value cases, and business innovation portfolio development are discussed.
• Collaborate with the enterprise project management office on technical work stream project status, issues, risks and benefits, changes to cost estimates, etc.
• Presentation of new technology and/or re-use of existing technology for business processes; provide research findings on technical trends and competitors' practices.
• Assess current architecture and near-term requirements, using structured interview processes, to identify business priorities; advise business on risks, costs-benefit analysis, and potential impact(s) to other business processes or systems as to-be architecture is developed and road map.
• Collaborate with IT and business functional areas to maintain overall status of key business needs/issues, identifying and resolving potential problems and conflicts
• Facilitate development of cross-enterprise solutions that combine knowledge of particular business processes and issues, general technological options, and process facilitation techniques.

Jul 2015 – Mar 2017 · 1 yr 8 mos · Hawaiian Islands

• Manage the day-to-day program/projects including schedule, scope, and milestone performance of the program. Responsibility for the Program P&L to ensure proper financial performance. Developed a continuous process improvement review to ensure program value and customer satisfaction. Maintain communication with client executive sponsors and managers of the program via daily, weekly, and quarterly reporting; as well as with suppliers as appropriate in support of the program. Ensure all functions within WWT are performing to program expectations.
• Accomplishments:
• Developed and maintained project management artifacts, including process flows for: procurement, domestic/international shipment, and invoicing; and templates for procurement management, and communications to streamline program activities and provide standards/guidelines to support the program.
• Provide program and project management best practices, process improvement, issue resolution, risk mitigation, roles and responsibilities, and governance for the program, resulting in increased performance of the program and corresponding reduction of performance penalties by over 90%.
• Work closely with Korean partner to understand customer’s needs and ensure WWT remains the partner of choice while continuing to grow the business.
• Extend the program through incremental business development and identification of new business opportunities.

Jan 2014 – Jul 2015 · 1 yr 6 mos · Honolulu, HI

• Responsible for translating business vision and strategy into effective enterprise change by creating, communicating, and improving the key requirements, principles and models that describe the enterprise's future state and enabling its evolution. Lead a small and effective team of architects and analysts in developing the Enterprise Architecture for the State of Hawai'i. Accountable for managing projects related to IT Architecture, Engineering, Operations, Security, and Transformation. Guide the Business Architecture, Information Architecture, Solutions Architecture, and Technology Architecture Domain Teams in creating domain aligned vision, principles, guidelines, best practices, reference architectures, patterns, standards, roadmaps, transition plans, etc.
• Accomplishments:
• Establishment of the Enterprise Architectural governance groups and processes, and development of enterprise architecture artifacts, including current and target architecture, roadmaps, referential patterns, and author / co-author of 120+ enterprise policies / standards / guidelines.
• Integrated the Enterprise Architecture process with capital planning & investment control, program/project management, technology vendor assessment & procurement and risk, compliance & security processes.
• Establishment of Technology and Application Portfolio and Target Enterprise Roadmap Development.

Sep 2011 – Nov 2013 · 2 yrs 2 mos · Tucson, Arizona Area

• Manage server/storage/network infrastructure and development and implementation of technology initiatives. Define/implement system architecture, network security, hardware/software standards and policies, Disaster Recovery (DR) and Business Continuity Planning (BCP). Supervise IT Support staff servicing infrastructure and clients in Tucson, AZ and Chicago, IL facilities and Louisville, KY exam site.
• Develop continuous short- and long-term strategic IT plans; identify services and resources necessary to accomplish goals and objectives; monitor and analyze new and emerging technologies; and establish current and long-range strategies. Coordinate multiple projects, service outcomes; align project and service objectives with available resources and IT strategies. Manage IT vendors; negotiate network and systems-related contracts; supervise technical purchases; and oversee managed and non-managed service agreements. Develop, implement, and monitor IT-related policies and procedures; operating and capital budgets, forecasts, variances.
• Accomplishments:
• Supervised multiple Data center upgrades including installation/upgrade of EMC SANs, upgrade of core router for redundancy, and server consolidation via virtualization (94% virtualized environment at completion) as a part of an enterprise-wide BCP and DR initiative.
• Established Hardware/Software Auditing process to bring critical infrastructure into maintenance and ensure purchases/installation follow organizational policy and asset tracking procedures.
• Exam Center (200 seat) infrastructure upgrade/cleanup which included a network build out; ESX Hosts and SAN done as part of building remodel in Tucson. Responsible for all IT areas, and vendor management for build out/ upgrade projects.

Dec 2009 – Jul 2011 · 1 yr 7 mos · Tucson, Arizona Area

• Key contributor in the implementation of Pima County’s Enterprise environment, the role required functional, technical and leadership skills with the ability to think conceptually and strategically. Responsible in defining and implementing system architecture; creating and reviewing hardware and software specifications; planning and executing activities related to: network security, hardware and software deployment, storage configuration, backup, and recovery strategies; project planning and scheduling; implementation and communications for all Datacenter infrastructure related projects/tasks across an inter-departmental multi-functional team. Applications deployment methodology typically used a Waterfall methodology, while Infrastructure deployments used a mixture of Waterfall and Agile methodologies.
• Accomplishments:
• Initiated project management processes, workflows, templates, and standardized project reporting, streamlining the planning and implementation using PMI and SDLC based standards. Substantially improved the overall documentation quality, status-reporting and communication; and a core team member of Project Management Leadership Team.
• Managed Datacenter Configuration & Support project – master project for 10 datacenter related sub projects which included: Server; Storage; Virtualization; Monitoring; Power & Cooling; and DR related projects.
• Oversight of the Active Directory Migration project responsible for the creation of the project templates, review of project plan, schedule, communications, periodic review of project documents and mentor to the assigned project manager.

May 2007 – Apr 2009 · 1 yr 11 mos · Tucson, Arizona Area

• Led and managed team of developers in designing, creating, and maintaining subscription based websites; code libraries; administrative tools and backend database image/content repository. Responsible for the review and approval of product requirements; technical specifications for web applications and databases; level of effort/resourcing; quality assurance/test plans and Sarbanes-Oxley (SOX) related communication/documentation. Project planning; implementation and communications for all development projects/tasks across inter-departmental multi-functional team – ensuring that all projects/tasks delivered on schedule, either meeting or exceeding business and customer expectations.
• Accomplishments:
• Initiated project management processes, modifications, and standardized project reporting, streamlining the planning and implementation lifecycle. Substantially improved documentation quality, status reporting and company-wide communications especially as pertained to SOX requirements.
• Implemented development processes modeled on a modified Agile methodology streamlining business/technical specifications/requirements, resource leveling, and QA/testing to maximize development output and efficiencies. Results included a more iterative test-driven development cycle, reducing projects from a norm of 6 -12 months to 2 – 6 weeks.

Aug 2005 – May 2007 · 1 yr 9 mos

• Effectively managed all facets of IT located at the Tucson Technology Center including local technology planning and administration, project management and implementation, budgets, Disaster Recovery (DR) and Business Continuity Plan (BCP). Responsible for developing an overall network strategy for existing business; supporting, collaboratively creating, and successfully implementing the company’s developing enterprise wide network and data management services.
• Responsibilities included management, development, and coordination of IT staff. Budgetary supervision of all technical purchases as well as management of server infrastructure including domain management for multiple development/test/production environments; Intra/Internet web development and presence; support and asset management for all desktops, laptops, and peripherals; user help desk functions.
• Accomplishments:
• Data center upgrade which included additional HVAC and 3 Phase system; installation of redundant core router, network, and server racks; and server consolidation as a part of the enterprise-wide BCP and DR initiative.
• SharePoint implementation replacing corporate intranet, and multiple file servers resulting in a more dynamic collaborative environment between development, marketing/sales, and management teams thus eradicating multiple instances of information and streamlining communications between them.
• Implementation of a new product line consisting of a kiosk and related e-Commerce website with SQL backend for consumers using Agile/Scrum Methodology. Kiosk platform build on XP Embedded and website on .Net platform. Kiosk managed and maintained over 3rd party cellular network.

Jan 2004 – Apr 2005 · 1 yr 3 mos · Tucson, Arizona Area

• Managed network infrastructure and support for corporate division consisting of 1200 end users and datacenter with 100+ servers at main location and 5 remote offices. Additionally responsible for Disaster Recovery (DR) / Business Continuity Plan (BCP) which included developing a business impact analysis (BIA) and departmental workflow recovery plans (WRP) and, technology assessment. Supervised all Desktop Support/Help Desk functions for all corporate division onsite/remote PCs, laptops and peripherals.
• Accomplishments:
• Negotiated $1.1 million Microsoft 3-year Enterprise Agreement ($379k annualized) resulting in a 39% annual cost savings.
• Managed data center migration from San Bernardino, CA to Tucson, AZ, centralizing the development/test systems. Project was completed on schedule and with no customer impact.
• Initiated implementation of Exchange 2003 email infrastructure solution using Exchange clustering technologies as well Exchange HTTP via RPC protocols.

Jun 2001 – Jul 2003 · 2 yrs 1 mo · Bellevue, WA

• Provided strategic planning leadership within the Operations Department, driving the implementation of all Operations-specific team and person projects (systems/network design architecture; database design/replication; engineering; connectivity; hardware requisition/configuration; system monitoring/performance/security; disaster recovery and business continuity). Operations point person developing and finalizing RFI/RFPs for potential customers in conjunction with Business Units and Business Development group.
• Accomplishments:
• Initiated IT project management processes, modifications, and standardized project reporting, streamlining the planning/ implementation lifecycle. Substantially improved documentation quality, status reporting and company-wide communications.
• Successfully managed 200+ technical project implementations over an 18-month period, significantly elevating the stature of the Operations Group company-wide. Resulted in deliverables that met and often exceeded customer expectations.
• Project-managed 500+ server data center migration centralizing data operations to one location. Project was completed on schedule with minimal customer impact. Improved overall maintenance/monitoring efficiencies and security control.

Aug 1999 – Mar 2001 · 1 yr 7 mos · Seattle, WA

• Spearheaded all operations functions, including Project/Program Management, Information Technology, Technical Business Development, Statistical Reporting, Technical Writing and Customer Service groups. Led the creation of business requirements, project plans, functional specifications and database architecture documents, working with Development, DBA, Quality Assurance, Content/Creative, Sales/Marketing and Finance teams. Instrumental in the selection of hardware/software solutions, as well as development/implementation of systems and network/security design architecture for corporate and Website infrastructures.

Nov 1998 – Aug 1999 · 9 mos

• Directed the successful deployment of product, driving project from requirements definition to roll out, beta test, final acceptance and implementation. Process included regular reporting of project status, open issues, jeopardy items and other mission-critical items central to a successful launch. Created business requirements, project plans, functional specifications and database design documentation. Oversaw product development, QA/testing and rollouts through the matrix management of all relevant individuals and organizations.

Aug 1997 – Nov 1998 · 1 yr 3 mos · Redmond, WA

• Generated test installation and configuration processes for the Software Metering Server Component of Systems Management Server (SMS) 2.0, for versions Beta 1, Beta 2 and Release.

Nov 1994 – Aug 1997 · 2 yrs 9 mos · Redmond, WA

• Provided day-to-day Operations management for the Technical Support Group of Microsoft’s Corporate Events and Tradeshows Group. Authorized technical budget levels for all Microsoft domestic and international corporate events (product rollouts, trade-shows, conferences, seminars, etc.)
• Provided direct, overall strategic planning and project management for large complex events with budgets in excess of $800,000. Primary customer contact, and overall responsibility for customer satisfaction.
• Controlled staffing levels, resource utilization and reconciliation. Coordinated/managed vendors, and contractors to integrate technologies/skill sets (staging, lighting, audio-visual, temporary labor and shipping logistics). Supervised and managed all Event Technical Managers and Senior, Lead and Technical Support Specialists; involved skill level assessment; technical, leadership, communications skills development and; performance evaluation.