May 2024 – Jan 2026 · 1 yr 8 mos · Estonia · Hybrid

Jan 2024 – May 2024 · 4 mos · Estonia · Hybrid

• Klaus got acquired 👇

Mar 2022 – May 2024 · 2 yrs 2 mos

Jul 2018 – Mar 2022 · 3 yrs 8 mos

• Building the most awesome conversation review and QA platform for support teams. The product defines a new category of software aimed at increasing the quality of customer service.
• By support folks, for support folks, Klaus provides companies of all sizes a quick way of getting started with a quality assurance program by connecting to popular help desk software. It allows companies to easily filter out conversations they want to review, rate them based on a customized scorecard and notify agents that received feedback automatically through email or Slack. For companies that already have a process in place, it cuts the time spent on reviewing one conversation by 70%.
• With an emphasis on ease of use, customizability, and security, Klaus is rapidly growing its customer base with names such as WordPress.com, Soundcloud, Wistia, Trivago and Figma already using the tool.

Aug 2017 – Jul 2019 · 1 yr 11 mos · Tallinn

• Established & maintained an internal styleguide and the accompanying Vue component library. Co-lead a team of front-end developers & designers, acting as a task-force in the company, going on missions to help onboard various teams to both implement and contribute back to the component library. A lot of lobbying work and internal knowledge-sharing, educating.
• Helped spin up various loan/debit applications and the accompanying micro-services with Node.js. Optimised the CI/CD pipeline. Helped establish and implement security best-practises. Kicked off and lead a project to share Express-like middlewares between different teams, so new applications could be implemented more quickly for each of the bank's countries (9 in total).
• Towards the end, stayed on as an external consultant to ease the handover process & guide some new exciting experiments with Web components and micro front-ends.

Jul 2015 – Aug 2017 · 2 yrs 1 mo · Tallinn

• Maintained a custom WordPress theme-builder, wrote and maintained a script compiler similar to Webpack/Browserify to fine-tune performance of those drag-and-drop sections (jQuery module library of ~200 modules). Advocated for and implemented unit testing for the jQuery modules.
• Helped set up monitoring & benchmarks for accessibility, performance & basic security practises - preaching for CSPs and correct security headers, etc. (before they came a widely known standard as they are today), across a suite of public websites (in 9 countries), the bank's various deposit and loan form applications and self-service applications.
• Campaigned for the need for a universal component-driven framework in our front-end stack. Vetted Angular/React/Vue and decided to bet on Vue in the early days of Vue 2. Kicked off our efforts to move away from outsourced designers to build our own internal design team, that would collaborate tightly with our growing front-end team.

Oct 2014 – Dec 2015 · 1 yr 2 mos · Estonia, Saue

• My job is to give my students a basic understanding of the principles of programming, whilst keeping it a fun learning experience. I teach Python mostly through games and active user input, so their first experience with programming wouldn't be stale.

Apr 2013 – Feb 2015 · 1 yr 10 mos

Jan 2013 – Present · 13 yrs 4 mos · Estonia

• Consultation, code reviews & product development
• https://kanban.ee