Andy Hickey

CEO

Dayton, Ohio, United States25 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

20+ years of experience in enterprise transformations.
Expert in aligning technology with business outcomes.
Proven track record in customer success leadership.

Stackforce AI infers this person is a SaaS expert with a strong focus on customer success and enterprise software solutions.

Contact

Skills

Core Skills

Customer SuccessProduct StrategyEnterprise SoftwareProject Management

Other Skills

Customer Service ManagementClient RelationsProgram ManagementBusiness AnalysisLeadershipManagementProcess ImprovementPublic SpeakingStrategic PlanningAccount ManagementStrategyConsultingIT StrategyIntegrationSoftware Project Management

About

I partner with forward-thinking organizations to transform ambitious ideas into scalable, high value software products. At Taazaa, we are a full-lifecycle product engineering firm: from market-analysis and discovery through UX/UI design, coding, QA, launch and ongoing support. We specialise in AI-enabled solutions, enterprise software and mobile apps, built to reduce cost, streamline workflows and unlock growth. My focus as Director of Customer Success is to ensure your technology investments deliver measurable business outcomes: faster time-to-market, increased efficiency, lower risk, and better user experience.

Experience

25 yrs 7 mos

Total Experience

4 yrs 3 mos

Average Tenure

5 yrs 3 mos

Current Experience

Taazaa inc

2 roles

Director of Customer Success

Promoted

Feb 2024 – Present · 2 yrs 3 mos

I help organizations turn ambitious ideas into scalable, high-value software solutions. As Director of Customer Success at Taazaa, I partner with leaders in healthcare, SaaS, and the public sector to ensure technology investments deliver measurable business outcomes.
Over the past 20+ years, I’ve led enterprise transformations, guided agile teams, and built customer success frameworks that strengthen partnerships and accelerate growth. My background spans consulting, project management, and client success leadership—giving me a unique perspective on aligning technology delivery with business priorities.
At Taazaa, I work with exceptional teams who specialize in custom software development, cloud modernization, and digital transformation. Together, we help our clients reduce risk, unlock efficiency, and scale confidently.
Always open to connecting with forward-thinking leaders who want to make technology their competitive advantage.

Customer Service ManagementEnterprise SoftwareProduct StrategyClient RelationsCustomer Success

Senior Project Manager

Feb 2021 – Nov 2024 · 3 yrs 9 mos

Afidence

Sr. Lead Consultant, Sr. Project Manager

Feb 2015 – Feb 2021 · 6 yrs · Ohio, United States

I have acted as the Project Manager, Scrum Master or Product Owner for multiple high-profile projects at multiple clients. I have managed projects involving telephony, regulatory compliance, new product development, marketing, human resources and software development. These projects have defined goals, risks, set schedules and budgets.

Sogeti

Senior Consultant

Aug 2011 – Feb 2015 · 3 yrs 6 mos · Dayton, OH

I worked as a Project Manager and Business Analyst for 5 clients to successfully complete numerous IT, accounting, order management, legal, real estate and sales projects.
Positive client feedback included, “Andy is such a professional. I really appreciate how much he respects our time. I feel like he is always conscientious and prepared, with a goal of keeping a meeting as brief and action-oriented as possible. That is an enormous relief to me. I feel like Andy sized my personality up very quickly and works hard to respond to me, quirky and crazy as I am! If I could have an Andy as the PM on every project in my job, I’d be a happier CPO.”

Technology first (formerly greater dayton it alliance)

Director

Sep 2003 – Aug 2011 · 7 yrs 11 mos

 Established professional relationships with regional CEOs, CIOs and IT professionals.
 Used my network and skills to program almost 100 IT targeted events with national speakers and local experts. I had complete P&L responsibility for these events.
 Edited and produced approximately 100 editions of our 20-page monthly newspaper, featuring local companies and IT management best practices and worked with design software to present that information in an attractive and informative format. Sold advertising to pay magazine costs.
 Recruited and retained new and current members and sponsors.
 As project manager, used volunteers and open source software to build two web sites at zero cost to the organization.
 As project manager, used volunteers in Open Source Ohio to deploy Technology First’s first CRM system.

I-zone

Manager

Oct 2001 – Sep 2003 · 1 yr 11 mos

herded some very smart, passionate cats

Mission honduras

Long-term volunteer

Aug 2000 – Aug 2001 · 1 yr

 Mission Honduras supported APUFRAM, a private school system for poor Honduran children, often orphans.
 Volunteer Coordinator – managed short term volunteers to provide them with a good experience.
 Restaurant Manager – solicited my Honduran clients to improve menu selection.