Sep 2025 – Present · 9 mos · United Arab Emirates · On-site

• Spearheading growth initiatives for Adecco ME, focusing on staffing and non-staffing verticals. Continue to build the leadership position through co-creation of solutions with customer and driving NPS across business lines.
• Champion company's core values of passion, collaboration, inclusion, courage and customer at the heart to drive an impactful journey for the stakeholders, team and self

Aug 2025 – Sep 2025 · 1 mo · Dubai, Dubai

• For the first time after 25 years, on a break. Time for a pause and reflection of self and defining the next move..!! Giving back to those who, enriched me. Learning and enjoying gifts of life and nature.

Jan 2022 – Jul 2025 · 3 yrs 6 mos

Nov 2020 – Dec 2021 · 1 yr 1 mo

• As an exec member of the organization...
• Currently, I now have a dual responsibility to lead the global operations and drive growth by leading a new service line of PRO Outsourcing.
• My key responsibility includes
• Build a sales strategy to reach out to the right customer segment
• Develop a bespoke solution for the customers
• Drive various sales channel to build a sustainable revenue
• Create a market position for TASC as the best service partner
• We believe we can help an organization improve profitability by helping them outsource their non-core functions.
• How we do it :-
• We own the complete process and help our customers do business with ease and agility
• We believe in the customer's voice and have an NPS of 81
• We work closely to understand the AS-IS and define the TO-BE processes

Apr 2019 – Nov 2020 · 1 yr 7 mos

• In my leadership role within the organization
• I drive the operational excellence and cost optimization through efficiency projects and technology interventions - Robotics, Chatbots and process workflow etc..

Jan 2017 – Apr 2019 · 2 yrs 3 mos

• To take a leadership role in developing a culture that enables employees to perform in accordance to a TASC's objectives. Continuously foster an environment that drives the vision and value of the organization.
• Strategic HR
• Talent Acquisition
• Balance Scorecard
• Comp and Benefits
• Business Excellence Framework

May 2014 – Jan 2017 · 2 yrs 8 mos

• TASC Outsourcing is a leading talent management outsourcing professionals as contract staff to clients across the country, including free zones.
• With a resource base of 3000 professionals, from over 47 countries, TASC Outsourcing is the partner of choice to more than 200 companies in the region.
• To head operations for the outsourced staff includes :
• Employee Life Cycle : The function manages the employee life-cycle from Hire to Retire. Team ensures selected candidates are on-boarded and deployed to client location on time post completion of the legalization process. We also ensure the off-boarding and separation of candidates is completed as per law to restrict liability.
• Compliance Management : Ensure the employees outsourced are compliant as per the govt. regulations and their documentation is kept as per requirement of Ministry Of Labour. Misrepresentation or deficiency in document leads to heavy penalty for the organization.
• Employee Data management (EDM) : The function owns the data base of the outsourced staff and ensure the same is updated, cleansed and uploaded in HCM tool as per defined schedule
• Insurance Management : As a part of responsibility, department drives the entire insurance portfolio of the outsourced staff. Ensures addition, deletion and renewal schedules are managed.
• Vendor Management : Negotiate rates with vendors for various admin requirement of the associates during the on-boarding and maintenance stage of employment, this includes flight and hotel booking. To drive cost optimization through consolidation and negotiation with vendors on insurance premiums based on performance and research on medical inflation in the region.
• Associate Satisfaction : Drive associate satisfaction through exemplary back-office transaction service during the employment life cycle.

Jan 2022 – Jul 2025 · 3 yrs 6 mos · Dubai, United Arab Emirates · On-site

Jan 2014 – Apr 2014 · 3 mos

• To lead client engagements E2E
• P&L and Revenue Management - Ensure account is profitable and generates desired margin. Bring in continuous efficiency improvements to drive better revenue productivity.
• Contractual management – To demonstrate thorough knowledge of the contractual commitments (SOWs and MSAs) and operational risks and liabilities (financial/reputation etc.) for the org and the client and to recommend pre-emptive/ corrective plans in order to drive implementation.
• Client Centricity & Business Metric Management - Effectively engage senior client stakeholders by demonstrating in-depth knowledge of the client industry and business indicators to define processes that bring business value to the client

Feb 2011 – Jan 2014 · 2 yrs 11 mos

• Business & Finance Management – To apply strong knowledge of all elements impacting top line and bottom line necessary to forecast, plan and deliver effectively at an engagement level. Exhibit strong skills in financial analysis and reporting techniques to identify and critically analyze trends and devise/implement actions that improve financial performance
• Business Development – Identify opportunities within existing clients and LOBs on how to increase Revenue
• Process Transformation - Demonstrate a fair understanding of F&A operations to identify opportunity of improvement. Bring in transformation ideas resulting in improved efficiency.

Feb 2010 – Feb 2011 · 1 yr · Dubai

• I manage the client relationship role for the credit and debit card operations for Network International LLC, a leading card solutions provider, serving over 45 banks within the GCC and MENA.
• My key responsibilities include:
• Effectively engage Clients in various dialogue to understand their business needs
• Provide support on existing service offerings to ensure issues are resolved within desired TAT
• Provide value add to the client banks by sharing expertise residing within NI to smoothen / optimize back-office operational processes
• Working collaboratively with other internal and external service providers, key stakeholders to ensure optimum customer experience
• Demonstrate a fair understanding of card operations to identify opportunity of improvement

Apr 2006 – Mar 2010 · 3 yrs 11 mos · Dubai

• To Demonstrate in-depth understanding of technology and applications to identify and recommend the most efficient manner of performing the process – Process Optimization
• To demonstrate thorough grasp of quality procedures and techniques (audit plans/process improvement projects etc.) needed to deliver consistent process performance – Quality Management
• To Show basic understanding of the change management process and its impact on own job area sufficient to incorporate these into daily operations - Change Management
• To demonstrate indepth understanding of changes in contracts due to re-negotiations and their impact on own job area in order to implement the change and monitor compliance – SLA Management

Apr 2003 – Mar 2006 · 2 yrs 11 mos · Bangalore

• Was an Operational interface for transitioning new campaigns
• Was involved in WFM, staffing rostering scheduling depending on the call/Volume forecast. – Resource Management
• Billing Projections and cost estimation – Costing and Budgeting
• Analyze core issues from interrelated data, identifies inconsistencies in critical data, risks and suggest appropriate actions. – Data Management
• To exhibits sound understanding of process performance measurement and tracking requirements used in day to day operations needed to provide data on performance.
• To show broad understanding of complaint handling guidelines and procedures in use to resolve and/or escalate relevant issues. – Complaint Management

Feb 2003 – Apr 2003 · 2 mos · New Delhi Area, India

Aug 2001 – Feb 2003 · 1 yr 6 mos · New Delhi Area, India