May 2021 – Dec 2021 · 7 mos · Gurugram, Haryana, India

• Managing capacity planning of workforce to bridge gap between forecasting and actual requirements, so as to mitigate the production hour risks.
• Optimizing the internal processes to make the operational flow smooth, for ex- creation of Site Management Playbook, optimized Internal Job Postings, etc.
• Ensuring on adherence of metric targets with regular internal stakeholder management, so that SLA’s are not missed with our customers.

Dec 2020 – May 2021 · 5 mos · Gurugram, Haryana, India

• Ownership of end-to-end learning journey of the participants to ensure learning outcomes are met and participants have a Great Learning experience with high satisfaction levels
• Being the first point of contact for participants, troubleshoot queries and manage discussions
• Complete ownership of all the Program Office responsibilities around scheduling and delivery activities, including but not limited to, online sessions, webinars, evaluations, grading, presentations etc. This requires engagement with a variety of stakeholders like senior managers, academicians, industry professionals and many other internal and external stakeholders
• Consistent and thorough monitoring of participants’ performance and engagement using various program trackers to ensure each participant gets personalized experience in terms of support and learning experience. This will require forging meaningful relationships with the participants
• Management, identification and implementation of processes for smoother program management to ensure a consistent and trouble free learning experience

Jun 2019 – Dec 2020 · 1 yr 6 mos · Gurugram, Haryana, India

• Analyzing the key metrics, viz Occupancy, Churn, Sales, NPS, etc from various internal data platforms. Sharing business insights through reports for an individual hub, cluster of hubs, and all hubs in the Zone to take an informed business decision collectively.
• Performing the Business expansion analysis by collating data from Market Research, thus creating Unit Economics Model framework to understand the business sense of opening new hubs at a particular location.
• Coordinating with the Enterprise team admins on financials/customization needs to conclude the deal and on monitoring the regular payments from them.
• Creating the pendency report frequently and working on ways with the management to reduce the gap to upkeep with the cash flows.
• Ensuring overall hub/zone P&L is in control by optimizing the costs constantly.
• Focused on ever-evolving client business requirements by monitoring the ticketing system data on various tags, thus helping the organisation to be more efficient operationally/financially.

Jul 2016 – May 2018 · 1 yr 10 mos · India

• Audited the Client’s existing marketing strategies and thus promoting customized solutions for Digital Marketing.
• Created Marketing Channel Reports and Campaign Management Dashboards on Excel to monitor operational effectiveness and ROI for continuous performance optimization.
• Performed business analysis and research to optimize, track, design marketing strategy which should be in sync with client’s business objective and generated reports.
• Planned the content generation to accelerate the organic growth, resulting in more revenue generation and more conversion rates.
• Coordinated with development team to deliver best UX/UI user experience based on consumer behaviour and preference.

Sep 2015 – Jan 2016 · 4 mos · Singapore

• Data collection and Management: Built and optimized Drivers database for summarizing into daily & weekly reports, using SSMS client tool, to share insights with key stakeholders for strategic decision making. Cash-Payment introduction increased the rides of locals by approx. 15% month-on-month.
• MIS reporting and Analysis: Developed dashboards using Tableau to provide reliable insights and visualizations of performance related KPIs, projections, and historical performance, Estimated time of arrival (ETA) at peak was reduced by 25% by increasing the Supply at Hot Spots.
• Business planning & performance analysis: Performed Data Mining using SQL queries, to gain better insights of customers on key parameters, Ex: Enhancing the Driver Acquisitions by analyzing effects of Sign-up bonus, incentive-rates, Car-rentals, etc.

Mar 2012 – Apr 2012 · 1 mo · Faridabad, Haryana, India

Jul 2010 – Dec 2010 · 5 mos · Faridabad, Haryana, India