Ansh Dagar

Account Executive

Delhi, India2 yrs experience

Key Highlights

Achieved 2x year-over-year sales increase at Apple.
Managed over 250 customer accounts with high satisfaction.
Led initiatives that improved customer retention by 25%.

Stackforce AI infers this person is a Customer Success professional in the SaaS industry.

Contact

Skills

Core Skills

Customer SuccessProject ManagementTechnology SolutionsSales StrategyTeam LeadershipPerformance ManagementCustomer SupportTechnical SupportHuman ResourcesPayroll ManagementCustomer Service

Other Skills

TroubleshootingCoachingTrainingAttention to DetailProblem SolvingCustomer SatisfactionDriving ResultsBusiness KnowledgeMicrosoft ExcelMicrosoft OfficeWritingKey Performance IndicatorsAction OrientedTicketing SystemsComputer Science

About

As a Customer Success & Account Management professional, I help enterprise clients adopt complex solutions, unlock business value, and drive measurable outcomes. With experience managing strategic customers and cross-functional initiatives, I excel at building trusted partnerships, leading product onboarding and training, and aligning client needs with internal product and sales teams. I am passionate about helping clients realize long-term value, reducing churn, and driving adoption and growth. My strengths include stakeholder management, project planning, solution delivery, and translating product capabilities into business impact.

Experience

2 yrs

Total Experience

1 yr

Average Tenure

Current Experience

Apple

3 roles

Expert

Promoted

Aug 2024 – Sep 2024 · 1 mo · On-site

Spearheaded cross-functional initiatives resulting in a 2x year-over-year sales increase for iPads and MacBooks.
Acted as a trusted advisor to customers, identifying needs and aligning Apple solutions for maximum value.
Drove product adoption and customer satisfaction through personalized support and targeted engagement strategies.
Implemented customer success best practices to improve service delivery and product education, raising satisfaction by 40%.
Trained store and remote teams in high-impact merchandising and operations, increasing productivity by 20%.
Managed a portfolio of over 250 customer accounts, consistently increasing customer satisfaction by 18% and driving a 12% revenue growth quarter-over-quarter through tailored solutions and proactive account management.
Inspired the team members with new product launch and tools through approachability and action.
Responsible for delivering high quality customer experience by maintaining Net Promoter Score above 90.

TroubleshootingCoachingTechnology SolutionsTrainingAttention to DetailProblem Solving+7

Technology and Merchandising Pro

Feb 2024 – Jul 2024 · 5 mos · On-site

Ensured the smooth operation of 100+ technologies in-store, including networks, printers, demo devices, and customer-facing tools, minimizing downtime and enhancing both customer and employee experience.
Collaborated with 15+ peers across multiple locations to uphold Apple’s high merchandising standards, implementing weekly visual updates and providing in-person and remote training to over 50 team members.
Partnered closely with 5+ store leadership teams to execute 100% flawless merchandising initiatives, ensuring alignment with Apple’s standards across all markets.
Worked alongside the Operations team to maintain the accuracy of inventory for 100+ demo and ISU devices, supported the launch of 20+ new products, and trained 40+ staff on tool maintenance and inventory replenishment processes.

TroubleshootingCoachingTechnology SolutionsProject ManagementTrainingAttention to Detail+6

Specialist

Mar 2023 – Feb 2024 · 11 mos · On-site

Worked with 10 team members to generate estimated sales worth $10M monthly.
Managed a portfolio of 10+ key customer accounts, driving a 25% increase in customer retention and
45% growth in upsell revenue over 12 months.
Built long-term customer relationships and contributed to a collaborative team culture focused on shared outcomes.
Handpicked as a core member of the launch team for Apple’s first official retail store in Delhi, delivering premium customer experience aligned with Apple’s global standards.
Developed and implemented customer success strategies that contributed to a 20% increase in Net Promoter Score(NPS) within the customer base.

TroubleshootingTechnology SolutionsCustomer SatisfactionKey Performance IndicatorsCustomer SuccessSales Strategy

Amazon

4 roles

Team Lead

Promoted

Nov 2022 – Mar 2023 · 4 mos

1. Handles a team of 25 people.
2. Provided performance coaching and implemented strategies for Career Development.
3. Analyzed data to identify trends and behaviors from a performance standpoint and made recommendations for improvement.
4. Utilize the analytical ability to identify suspicious trends creating a financial loss for the company, specifically around the margin, shrink, and fraud.
5. Ability to identify control gaps through the course of the investigation and recommend remediation strategies on a regular basis.
6. Responsible for initiating internal and external investigations based on the above audit results received information from Field.

TroubleshootingTrainingWritingTicketing SystemsKey Performance IndicatorsComputer Science+2

Support Analyst

Jul 2022 – Nov 2022 · 4 mos

Processed and responded to email, phone, and chat contacts received from KDP website users, ensuring clear and polite communication.
Maintained a positive and professional demeanor, meeting or exceeding all quality, productivity, and time management goals set by management.
Utilized customer service tools and software to troubleshoot and provide accurate responses, creating an exceptional customer experience.
Escalated customer issues appropriately and in a timely manner, proactively communicating system and process issues.
Demonstrated detail-oriented and process-focused approach, following processes and documenting research and interactions clearly and concisely.

TroubleshootingInformation TechnologyData EntryAmazon KindleData AnalysisCustomer Satisfaction+4

Human Resources Assistant

Promoted

Jan 2022 – Jul 2022 · 6 mos

Maintained accurate headcount and other HR reports, ensuring compliance and efficiency.
Engaged with employees to boost morale and productivity, proactively addressing ER issues and handling grievances.
Coordinated with Recruitment and ERC teams, managed payroll, HRIS, and statutory compliances, ensuring contractor and agency compliance.

Payroll ServicesHuman Resources (HR)Payroll SystemsEvent TicketingTalent ManagementSalesforce+3

Customer Service Associate

Aug 2021 – Jan 2022 · 5 mos

Supported customers, drivers, shippers, and Delivery Service Partners to ensure successful deliveries, enhancing customer satisfaction and retention.
Resolved technical tasks related to Amazon’s website, Prime services, and digital devices (Echo, Kindle), improving operational efficiency by 20%.
Gathered intelligence to prevent potential issues impacting customer experience and delivery performance, contributing to a 40% increase in customer satisfaction rates.

Soft SkillsCustomer SatisfactionProcess ImprovementCustomer ServiceTicketing SystemsE-Commerce+1