Anurag G. Dipankar

DevOps Engineer

Noida, Uttar Pradesh, India2 yrs 3 mos experience

Key Highlights

Expert in technical support and customer service.
Proven ability to resolve complex technical issues.
Strong communication skills with a focus on customer empathy.

Stackforce AI infers this person is a Technical Support Specialist in the SaaS industry with a focus on customer service excellence.

Contact

Skills

Core Skills

Technical SupportCustomer Service

Other Skills

Engineering SupportApplication SupportRemote Support ToolsTicket DocumentationCustomer EmpathyProblem OwnershipActive DirectoryProblem SolvingRemote Desktop SupportTicketing SystemsNetworkingCloud-based SolutionsDocumentationProduct SupportAdobe Creative Suite

About

As a Technical Support Engineer at Adobe since November 2025, I specialize in identifying and resolving user issues using remote support tools, ticket documentation, and escalation processes. My role emphasizes professional communication, customer empathy, and ownership in handling priority incidents and escalations. With a Bachelor of Technology in Mechanical Engineering from Dr. Shakuntala Mishra National Rehabilitation University, I bring a structured approach to problem-solving. I am driven to continuously develop my technical knowledge and contribute to organizational success through effective collaboration and innovative solutions.

Experience

2 yrs 3 mos

Total Experience

1 yr 8 mos

Average Tenure

7 mos

Current Experience

Adobe

Technical Support Engineer

Nov 2025 – Present · 7 mos · Noida · Hybrid

Identifying and diagnosing common user issues
Following standard troubleshooting steps
Using remote support tools (Teams, Bomgar, RDP)
Ticket documentation and categorization
Escalate tickets to L2 when needed with proper details
Clear and professional communication
Explaining technical issues to non-technical users
Handling priority incidents & escalations
Customer empathy and problem-ownership

Engineering SupportApplication SupportRemote Support ToolsTicket DocumentationCustomer EmpathyProblem Ownership+2

Accenture in india

SW/App/Cloud Tech Support Associate

Mar 2024 – Nov 2025 · 1 yr 8 mos · India · On-site

Delivered exceptional technical support and troubleshooting solutions for clients, focusing on software and hardware issues, system upgrades, and client satisfaction. Managed customer service by handling queries and resolving IT infrastructure issues, utilizing remote desktop support and ticketing systems for efficient problem-solving. Collaborated with cross-functional teams to enhance service efficiency, document technical issues, and implement process improvements for streamlined operations. Leveraged expertise in networking, operating systems, and cloud-based solutions to diagnose and resolve complex hardware/software challenges. Contributed to the Hilton project, providing dedicated technical support, ensuring seamless IT operations, and maintaining detailed records of resolutions. Improved customer interaction through direct engagement, communication skills, and customer service excellence, enhancing overall service quality.

Active DirectoryProblem SolvingRemote Desktop SupportTicketing SystemsNetworkingCloud-based Solutions+2