Ariane Cavender

Product Manager

Austin, Texas, United States21 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in customer education leadership.
Expert in data-driven decision making and process improvement.
Strong collaborator with a focus on strategic initiatives.

Stackforce AI infers this person is a Customer Education and Operations Leader in the SaaS industry.

Contact

Skills

Core Skills

Customer EducationProject ManagementOperational Excellence

Other Skills

Data AnalyticsAnalytical SkillsGo-to-Market StrategyBusiness Case PreparationOperational StrategyStrategic ThinkingCreative Problem SolvingSalesTrainingManagementSalesforce.comProgram ManagementLeadership

About

Data driven change agent. Seasoned manager and leader with a focus on problem solving, process improvement, and scalability all while being customer centric. Demonstrated experience driving programs and larger projects to successful completion. Strategic collaborator at the core and driven by grit. Thrive in a fast paced environment where there are opportunities to identify improve and automate process. Always happy to roll up the sleeves and get it done!

Experience

21 yrs 1 mo

Total Experience

3 yrs 6 mos

Average Tenure

7 yrs 1 mo

Current Experience

Confluent

2 roles

Director of Customer Education

Promoted

Apr 2025 – Present · 1 yr 1 mo

Senior Manager of Education Strategy & Operations

Apr 2019 – Apr 2025 · 6 yrs

Data AnalyticsAnalytical SkillsGo-to-Market StrategyBusiness Case PreparationOperational ExcellenceProject Management+4

Vmware

3 roles

Business Operations Program Manager

Promoted

Sep 2017 – Apr 2019 · 1 yr 7 mos

Data AnalyticsAnalytical SkillsGo-to-Market StrategyOperational ExcellenceProject ManagementOperational Strategy+3

Manager of Sales Operations, AMER Education

Jul 2012 – Sep 2017 · 5 yrs 2 mos

Data AnalyticsOperational ExcellenceProject ManagementOperational StrategyStrategic ThinkingCreative Problem Solving+1

Manager, WW TS Ops Shared Services

Nov 2010 – Jul 2012 · 1 yr 8 mos

Data AnalyticsOperational ExcellenceProject ManagementStrategic ThinkingCreative Problem SolvingCustomer Education

Atbatt.com

2 roles

Customer Service Manager

Promoted

Mar 2009 – Apr 2010 · 1 yr 1 mo

Oversaw call center and representatives' tasks. Ensured all orders are processed and fulfilled on time, while promoting an employee culture focused on quality customer support.
Continued relationships with certain sales accounts and identified and pursued new business relationships
Hired and trained staff within department; created training materials for new hires
Created and submitted weekly reports focusing on sales, accounts, and call center data
Collaborated with other departments on multi-lateral projects addressing website improvement, company procedures and policies, product training, marketing and brand development.
Oversaw the Returns department. Worked with key staff to identify and address technical issues with "trouble" products and implement corrective actions to improve customer satisfaction.
Collaborated with Product Development team to create "customer friendly" technical descriptions.
Accomplishment: Initiated the company's active participation in multiple consumer ratings programs which has increased sales, website visibility and consumer confidence.
Accomplishment: Worked with web developer to create fraud filter for company's online ordering system.

Data AnalyticsOperational ExcellenceProject ManagementStrategic ThinkingCreative Problem SolvingCustomer Education

Assistant Manager of Customer Service and Sales

Sep 2006 – Mar 2009 · 2 yrs 6 mos

Oversaw CSR staff
Maintained and built relationships with assigned accounts
Key contact between shipping companies. Monitored large order shipments and addressed and solved shipping errors/issues.
Created weekly sales reports
Head of Returns Department
Worked with other departments to ensure things run smoothly
Helped with QA and launch of new website
Accomplishment: Promoted to Customer Service Manager

Operational ExcellenceStrategic ThinkingCreative Problem Solving

Sylvan learning center

Teacher

Feb 2006 – Jun 2006 · 4 mos

Tutored kindergarten to high school students in subjects of English & Math
Recorded students' progress through program

Sierra school

Transition Coordinator

Nov 2004 – Aug 2005 · 9 mos

Assisted special education students in acquiring life skills required to succeed after high school
Created IEP (Individual Education Plans) for each student and helped them meet their goals
Worked with local businesses to setup trial employment for students
Accomplishment: Set up first ever Career Day for school

Arvato services

Customer Service Representative

May 2003 – Apr 2004 · 11 mos

Responsible for running the front end of the Student Fulfillment Program for Microsoft.
Processed all media orders that our program received from colleges and universities in the US and Canada
Helped customers troubleshoot problems by phone and email