Dec 2025 – Present · 6 mos · Bengaluru, Karnataka, India · Hybrid

• As a Team Lead in the Publisher Operations team at CJ, I oversee end-to-end operational workflows across the US marketplace, ensuring seamless publisher support and high-performance campaign delivery. I manage and mentor a team of analysts, guiding them through daily operations, performance reviews, and skill development to maintain strong execution standards.
• My role includes driving operational excellence, optimizing processes, and collaborating closely with cross-functional teams to resolve escalations, improve partner satisfaction, and ensure compliance with CJ’s network policies. I also lead hiring efforts by conducting interviews, onboarding new team members, and fostering a supportive environment that encourages growth, accountability, and continuous learning.
• Focused on both people and process leadership, I work to elevate team performance, enhance publisher experience, and support CJ’s broader business goals in the affiliate marketing ecosystem.

Jun 2025 – Dec 2025 · 6 mos · Bengaluru, Karnataka, India · Hybrid

• As a Senior Specialist within the Advertiser Services Customer Experience Team at CJ, I drive excellence in client servicing by supporting leading global advertisers and publishers on the world’s largest affiliate marketing network.
• Key Responsibilities:
• Serve as the primary point of contact for advertisers and publishers, ensuring seamless resolution of technical, financial, and operational queries.
• Analyze account data, transactions, and campaign performance to deliver insights and optimize client experience.
• Collaborate with cross-functional teams (Compliance, Finance, Product, and Tech Support) to ensure timely issue resolution and continuous process improvements.
• Assist advertisers in leveraging advanced CJ solutions such as commissioning models, tracking methodologies, and reporting tools to maximize ROI.
• Build and maintain strong relationships with stakeholders by providing proactive communication, consultative guidance, and high-quality service delivery.

Jul 2024 – Jun 2025 · 11 mos · Bengaluru, Karnataka, India · Hybrid

• As a Team Lead in Client Services for Affiliate Marketing, I oversee a high-performing team responsible for managing and optimizing client relationships across global markets. I combine strategic oversight, operational leadership, and hands-on problem-solving to ensure exceptional client experiences and drive measurable business outcomes.
• Key Responsibilities:
• Lead and mentor a team of client service specialists, fostering growth, collaboration, and high performance.
• Serve as the primary escalation point for complex client queries and operational challenges, ensuring timely resolution and satisfaction.
• Drive strategic initiatives to enhance client engagement, campaign performance, and affiliate program growth.
• Collaborate with cross-functional teams including Sales, Marketing, and Product to deliver integrated solutions for top-tier clients.
• Implement process improvements to increase operational efficiency, reduce turnaround times, and improve overall service quality.
• Analyze performance data to provide actionable insights, optimize campaigns, and recommend strategies that maximize ROI.
• Maintain strong relationships with advertisers and publishers, ensuring alignment with business objectives and long-term partnership growth.

Jun 2022 – Jul 2024 · 2 yrs 1 mo · Bengaluru, Karnataka, India · Hybrid

• As a Senior Analyst in Client Services for Affiliate Marketing, I managed high-value client accounts, ensuring seamless campaign execution, data-driven insights, and superior service delivery. I acted as a trusted point of contact for advertisers and publishers, resolving complex queries and driving program growth.
• Key Responsibilities:
• Managed top-tier client portfolios, overseeing campaign performance, reporting, and optimization strategies.
• Provided actionable insights through performance analysis to maximize ROI and affiliate program effectiveness.
• Served as a key escalation point for client inquiries, troubleshooting complex issues and ensuring timely resolutions.
• Collaborated with cross-functional teams including Sales, Marketing, and Product to enhance client outcomes.
• Identified process improvement opportunities, streamlined workflows, and enhanced operational efficiency.
• Maintained strong client relationships to drive long-term engagement and growth.
• Mentored junior analysts and shared best practices for client management and reporting.