Feb 2022 – May 2022 · 3 mos

Aug 2016 – May 2022 · 5 yrs 9 mos

• Job Title : Inbound Sales Manager ( North America)
• · Ensure that every client derives the maximum return from their investment in the Adobe Creative cloud by selling them the right product.
• · Helping the customer to adopt the solution with ease, optimizing their product experience and guiding them to internal support teams if need be.
• Looking for the area of growth/ upsell from the assigned accounts
• Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets

Jun 2015 – Jul 2016 · 1 yr 1 mo

• The American Express Company, also known as Amex, is an American multinational HYPERLINK
• "https://en.wikipedia.org/wiki/Financial_services" financial services corporation headquartered in Manhattan's
• Three World Financial Center in New York City, United States. Founded in 1850. The company is best known for its
• credit card, charge card, and traveler's cheque businesses.
• Job Profile: Senior Customer Care Professional (Region USA, CANADA, & CHINA)
•  Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured
• customer care environment.
•  Viewed as a trusted business advisor to the customer and utilizes the knowledge of Dell’s Financial Services products,
• technology, and services to help customers grow & thrive
•  Sells multiple LOBs or low-end services (e.g. after point of sale, warranty tags, break/fix maintenance) with limited sales
• responsibility of high-end services (e.g. managed / professional services)
•  Publishing monthly sales & Performance report of teams and individual and sending notifications to the relevant teams
• ,Stake holders, VP’s and Site Director

Apr 2011 – May 2015 · 4 yrs 1 mo

• Rudhra Solutions Private limited is a sister concern of an American IT company named RUDHRA INC, headquartered in
• California. Rudhra Solutions Private Limited is a leading provider of online technical support services to consumers and small
• businesses across a wide range of computing and communications devices and software
• Job Profile: Tech Sale’s Officer (Region USA & Canada)
•  Convert Inbound calls in to sales by selling maintenance contracts to the customers
•  Coach and help the team members to meet their monthly targets
•  Compiling reports on team’s performance and customer feedback.
•  Handling escalation , sup calls and making follow up calls for the team to customers who raised a refund request and retain them