Ashutosh Yadav

Product Engineer

Pune, Maharashtra, India3 yrs 4 mos experience

Highly Stable

Key Highlights

Proficient in SQL, Python, and Power BI for data-driven decision making.
Strong track record in driving customer satisfaction and process improvements.
Experienced in onboarding and training teams for operational efficiency.

Stackforce AI infers this person is a Product Engineer with expertise in SaaS and technical support.

Contact

Skills

Core Skills

Product SupportCustomer ExperienceTechnical SupportData Management

Other Skills

DocumentationCustomer SatisfactionProcess ImprovementSQLPythonPower BIDataDogSalesforcePostman APIStudio 3TRegular ExpressionsActive DirectoryExcelData VisualizationStatistics

About

Results-driven Product Engineer with progressive experience in technical support, product operations, and process improvement at IDeaS Revenue Solutions. Proficient in Excel, Power BI, DataDog, SQL, and Python, with hands-on experience in Salesforce, Postman API, and Studio 3T. Adept at onboarding and training new team members, creating structured process documentation, and driving customer satisfaction. Combines a strong analytical mindset with a passion for building reliable, customer-centric products and cross-functional collaboration to deliver measurable business outcomes.

Experience

3 yrs 4 mos

Total Experience

3 yrs 4 mos

Average Tenure

3 yrs 4 mos

Current Experience

Ideas revenue solutions

3 roles

Product Engineer

Promoted

Apr 2026 – Present · 2 mos · On-site

Onboard and train new employees on product workflows, tools, and best practices, accelerating ramp-up time and ensuring consistent knowledge transfer across the team.
Author and maintain comprehensive process documentation, standardizing operational procedures to improve team efficiency and reduce knowledge gaps.
Drive customer satisfaction initiatives by identifying pain points in the product experience, collaborating with cross-functional teams to deliver timely resolutions and improvements.
Monitor product performance and system health, proactively flagging issues and partnering with engineering to ensure high availability and a seamless customer experience.

DocumentationCustomer SatisfactionProcess ImprovementSQLPythonPower BI+6

Sr Associate Technical Support Engineer

Promoted

Apr 2024 – Mar 2026 · 1 yr 11 mos · On-site

Assumed full ownership of monitoring RDL and EDF systems, proactively identifying and resolving operational issues to ensure high system availability and performance.
Escalated and resolved complex technical issues, maintaining strong relationships with stakeholders and consistently delivering high customer satisfaction scores.
Led root cause analysis efforts and collaborated with engineering teams to implement fixes, reducing recurring incidents and improving overall product reliability.

Regular ExpressionsActive DirectoryTechnical Support

Associate Technical Support Engineer

Jan 2023 – Apr 2024 · 1 yr 3 mos · On-site

Managed data for RDL product, ensuring daily data integrity by meticulously scrutinizing incoming data,
promptly identifying errors, and liaising with vendors for swift resolution.
Produced detailed reports to communicate findings and trends, enabling stakeholders to make informed
decisions and optimize processes.
Vigilantly monitored the EDF system for errors, inefficiencies, and issues, ensuring seamless operation and
minimizing disruptions.
Conducted regular log monitoring, swiftly addressing any anomalies to maintain system stability and
performance.
Generated comprehensive reports summarizing system performance and highlighting areas for
improvement.
Collaborated closely with cross-functional teams to implement solutions and enhancements, driving
continuous improvement in product reliability and efficiency

Regular ExpressionsActive DirectoryData Management

Nvidia

Process Executive

Feb 2022 – Apr 2022 · 2 mos · Pune, Maharashtra, India

Identifying the objects and perform commands to drive the AI driver less cars
Image processing to identify objects that are labelled
Performing the quality check and quality assurance on image labelling and image processing
Identifying labelled image bugs and reporting errors to processed images

Regular ExpressionsActive Directory