Babar Nawaid — Operations Associate
Leading a Team of Major Incident Managers. Meeting deadlines and SLAs for Critical and High Impact IT issues. Managing everyday issues for the team along with training, improvement and process improvement. Good experience in operation and process improvement for Microsoft and 7-Eleven IT Services.
Stackforce AI infers this person is a Major Incident Management expert in IT services.
Location: Hyderabad, Telangana, India
Experience: 17 yrs 2 mos
Career Highlights
- Expert in managing critical IT incidents.
- Proven track record in process improvement.
- Strong leadership in IT service management.
Work Experience
Apple
Service Operations Lead (3 yrs 6 mos)
Cognizant
Infra Technology Specialist (2 yrs 6 mos)
Unisys India
Major Incident Management Lead (4 yrs 2 mos)
Unisys
SSR 2A (8 yrs)
Tech Mahindra
Senior Support Analyst (1 yr 3 mos)
Wipro BPS
Senior Subject Matter Expert (1 yr 11 mos)
Education
Bachelor's degree at C.S College, Champua
