Dec 2024 – Jul 2025 · 7 mos

Dec 2021 – Dec 2024 · 3 yrs · Bangalore Urban, Karnataka, India

Jul 2021 – Dec 2021 · 5 mos

Jan 2020 – Jul 2021 · 1 yr 6 mos

• Primary owner supporting EU5, IN and SEA marketplaces for retail and competitive pricing operations.
• Responsible for productivity, quality and coverage metrics goals aligned for a team of 35 Analysts and 5 Jr. Program Managers.
• Designing and implementing process improvement tools to close process gaps and reduce NVAs through automation.
• Responsible for PC3 and EBITDA positive contribution on key sale events e.g. Prime Day, Black Friday etc.
• Manage key reporting/MIS for functional areas and provide reports to leadership/stakeholder and own process gaps, solutions and influencing inter-function decisions.
• Own sprint planning and feature development with technology team on deliverables impacting pricing operations.
• Manage team, performance management, team building, hiring decisions and contribute to overall career growth.

Jun 2019 – Jan 2020 · 7 mos · Singapore

• Owned Retail and Competitive pricing operations across SG, MY, PH and ID Zalora marketplaces.
• Responsible for overall profitability of Zalora by maintaining PC3 positive on all weekly pricing strategies and reducing closing inventory value EOY.
• Designing and implementing process improvement tools to close process gaps and reduce NVAs through automation.
• Design and implement site merchandising campaigns and communications for key sale events. E.g. 11.11 Single day, 12.12 etc.
• Lead monthly and quarterly performance reviews with CRO, CCO and product management/tech teams on overall performance of H1 and H2 fashion season and tech enhancements in the pipeline.
• Lead a team of Jr. Program Managers and analyst. Mentor, groom and set direction on the team's long-term career development and performance management.
• Significant Achievements:
• Implemented festive theme based campaign during Q4’2019 and achieved 15% incremental new customer acquisition from Q3 and 15% incremental in overall event day sales during for 2019 11.11 and 12.12 sale events.
• Implemented gamification of coupon codes to on marketplace websites to support customer retention goal of Q3’2019 from 65% to 73% leading to increase in second purchases on Zalora platform.
• Helped setup competitive landscape in Zalora for the first with end to end process implementation and performance metrics.

Jun 2017 – May 2019 · 1 yr 11 mos

• Functioned as a primary owner supporting Amazon India marketplace for retail and competitive pricing operations.
• Responsible for productivity, quality and coverage metrics goals aligned for a team of 15 Pricing Analysts.
• Designing and implementing process improvement tools to close process gaps and reduce NVAs through automation.
• Responsible for PC3 and EBITDA positive contribution on key sale events e.g. Great Indian Sale etc.
• Manage key reporting/MIS for functional areas and provide reports to leadership/stakeholder and own process gaps, solutions and influencing inter-function decisions.
• Own sprint planning and feature development with technology team on deliverables impacting pricing operations.
• Manage team, performance management, team building, hiring decisions and contribute to overall career growth.
• Significant Achievements:
• Successfully managed and set up pricing team of 15 analyst for India operation from hiring to end to end workflow of Analyst on daily duties.
• Evaluated and replicated Amazon WW pricing best practices and implemented for IN business on competitive landscape with process structure and metrics.
• Functioned as the point of contact for technology teams to scale and develop pricing engine requirements for IN business.
• Prepared and presented near, mid, and long term holistic Product and Program launch road map for all IN pricing product initiatives from Global product and technology managers.
• Achieved 2017 and 2018 OPEX goal of 15% incremental competitor product matches with 200K selection overlaps offering the lowest prices to Amazon customers.

Apr 2014 – Jun 2017 · 3 yrs 2 mos

• Ownership of the line of business (Revenue growth and P&L) focused on large brands & institutional sellers – responsible for 15 % of Amazon MWS APIs adoption.
• Responsible for end-to-end customer lifecycle including customer acquisition, consulting services, product deployment & integrations, and account management.
• Responsible for product adoption and integration with customer’s IT/ERP: Responsible for deployment and product adoption by large brands and working with their IT and e-commerce teams for integrations. Integrations are done primarily through a REST JSON based API structure and an intermediate adaptor layer.
• Key recruitment & resource management – Led a 3-member team built over the last one year. Median experience of team members is 4 years and covers sales, account management, project management and tech.
• Significant Achievements:
• Onboarded 12 National Brands across all major product categories.
• Key Brands: Pantaloons (Apparel), Reliance Footprints (Shoes), Timex (Watches), TI Cycles (Health & Fitness), Royal Oak (Furniture), Tata Chemicals (Food & Beverages), Housejoy.in & Quicksilver (Gift Card and Services).

Jun 2013 – Oct 2013 · 4 mos · Kuala Lumpur, Malaysia

• Underwent Internship at One of the Top German Semiconductor & Die-Sorting Machines Manufacturers located at Melaka, Malaysia for a period of 5 months in the field of Logistics, Supply Chain and Warehousing Operations.