B

Belbina George

Operations Associate

Carlton, Victoria, Australia1 yr 3 mos experience

Key Highlights

  • Strong foundation in data analytics and business strategy.
  • Experience in customer-facing roles enhancing stakeholder engagement.
  • Leadership role in student association fostering community initiatives.
Stackforce AI infers this person is a Business Analyst with a focus on Data Analytics and Customer Experience.

Contact

Skills

Core Skills

MentoringCustomer ServiceData Analysis

Other Skills

Peer MentoringCustomer ExperienceStakeholder ManagementCRM ManagementTeamworkSQL Database AdministrationCustomer AnalysisStrategic Data AnalysisBusiness EthicsSQLVisioLegal Data AnalysisPoint of Sale (POS) SystemsResolving IssuesExceeding Targets

About

As a Business Information Systems student, I aim to build a career at the intersection of digital systems, data analytics, and business strategy. I am particularly interested in the role of ICT business analysis in shaping efficient, ethical, and scalable solutions for modern organizations. My academic training has introduced me to tools such as SQL, R Studio, Python, and Excel, along with frameworks for analyzing risk, compliance, and process design. Outside the classroom, my experience in customer-facing environments has refined my ability to manage complexity, coordinate with diverse teams, and adapt under pressure. I intend to contribute to digital transformation projects that demand both technical insight and operational awareness. By combining analytical thinking with structured execution, I hope to support decision-making that is data-informed and business-aligned.

Experience

1 yr 3 mos
Total Experience
11 mos
Average Tenure
9 mos
Current Experience

Adobe

Student Ambassador

Feb 2026Present · 3 mos

Student advisory board - rmit university library

Student Advisory Board

Feb 2026Present · 3 mos

Rmit business student association (rmit bsa)

2 roles

Vice President

Promoted

Oct 2025Present · 7 mos

General Committee Member

Apr 2025Nov 2025 · 7 mos

  • Actively participate in committee meetings and contribute to the planning of events and initiatives aimed at enhancing the student experience for business students at RMIT.
  • Support the BSA in fostering a collaborative and inclusive environment for students, helping to build a strong community through various academic and social initiatives.
  • Engage with fellow committee members and assist in the development of future events and programs.

Building and plumbing commission

Customer Experience Administrator

Aug 2025Present · 9 mos · Melbourne, VIC

  • Managed high-volume stakeholder interactions, handling 30–50 calls daily with professionalism and accuracy.
  • Provided guidance on licensing, registration, compliance, and regulatory inquiries to ensure customer satisfaction.
  • Maintained accurate and confidential CRM records, supporting accountability and regulatory compliance.

Rmit university

2 roles

Student Mentor

Feb 2025Present · 1 yr 3 mos

  • Support students across various years with academic challenges, providing guidance on course-related questions and study strategies.
  • Offer guidance on time management, study strategies, and university resources, tailored to individual needs.
  • Foster a positive and inclusive environment, encouraging student engagement, well-being, and peer collaboration.
  • Assist in building connections among students and provide insights on balancing academic life with extracurricular activities.
Peer MentoringMentoring

SSCC Representative

Feb 2025Feb 2026 · 1 yr

  • Represent student feedback, ideas, and concerns in formal meetings with academic staff
  • Contribute to the continuous improvement of courses and programs
  • Support initiatives that enhance student experience and academic quality

Albaserv india pvt ltd

Business Analyst Intern

Nov 2024Dec 2024 · 1 mo · India · Hybrid

  • Analysed customer complaint data to identify common complaint types, frequency, and resolution status.
  • Evaluated resolution times and provided insights to improve service efficiency.
  • Identified patterns and trends in customer complaints across various regions.
  • Assisted in identifying the underlying issues causing recurring complaints and provided actionable solutions.
  • Collaborated with internal teams to implement process improvements based on data analysis.
Customer ExperienceStakeholder ManagementCRM ManagementCustomer Service

Abe academy of british english

PTE Trainer

Feb 2023Jun 2023 · 4 mos

  • Provide structured PTE coaching focused on test strategies, time management, and skill improvement across all modules.
  • Achieved high personal scores: Speaking 90, Writing 83, and Listening 86.
  • Conduct mock test reviews, offer targeted feedback to help students reach 79+ scores.
  • Support learners through personalized study plans and speaking/writing frameworks that boost performance and confidence.
TeamworkSQL Database AdministrationCustomer AnalysisStrategic Data AnalysisBusiness EthicsSQL+1

Education

RMIT University

Bachelor's degree — Business Administration/Business and Technology/Business Information Systems

Mar 2024Present

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