Bhawna singh

Operations Associate

Noida, Uttar Pradesh, India6 yrs 5 mos experience

Key Highlights

6 years of e-commerce and retail experience.
Expert in customer satisfaction and operations.
Proven track record in revenue growth strategies.

Stackforce AI infers this person is a Customer Experience Manager in the E-commerce sector.

Contact

Skills

Core Skills

Customer SatisfactionCustomer OperationsCustomer ExperienceSales ManagementCustomer ServiceSales SupportCustomer Engagement

Other Skills

Microsoft ExcelTeam ManagementMicrosoft OfficeCustomer Relationship Management (CRM)Data EntryBack-end OperationsCustomer Escalation ManagementecommerceTrade Marketingcustomer retentionrevenue growth strategymarket placesales and growthShopifyReporting & Analysis

About

Customer-focused professional with 6 years of experience in e-commerce and retail, specializing in customer's end to end journey, Gowth and building relationship with Market places (Ajio, pernia, ogaan, etc). Experienced in NPS improvement, customer operations, Acquisition, and business growth with a strong focus on improving revenue and overall performance.

Experience

6 yrs 5 mos

Total Experience

1 yr 11 mos

Average Tenure

8 mos

Current Experience

Decathlon

Customer Satisfaction Manager

Oct 2025 – Present · 8 mos

Customer-focused professional with 6 years of experience in e-commerce and retail, specializing in customer relationships, satisfaction, and business growth. Experienced in NPS, sustainability and circular turnover, customer operations, customer acquisition events, and team training, with a strong focus on improving revenue and overall performance.

Customer operationsMicrosoft ExcelCustomer SatisfactionCustomer Operations

Ampm

Customer Experience Manager

Mar 2024 – Oct 2025 · 1 yr 7 mos · Noida, Uttar Pradesh, India · On-site

Developing and implementing strategies to enhance the customer experience. •Conducting research and analysis tounderstand customer needs, preferences, and pain points.
Designing and optimising customer journeys across multiple channels and touchpoints.
°Serve as a bridge between a company and its customers, overseeing customer service operations.
The job typically involves evaluating and addressing customer feedback, developing and implementing strategies to improve customer satisfaction, and ensuring the company's standing and profits.
Implements production, productivity, quality, and customer-service standards.
Contributes customer service information and recommendations to strategic plans and reviews.
Audits customer service procedures and trends and determines system improvements.
Enforces company policies and procedures

Sales ManagementTeam ManagementCustomer Experience

Deutsche bank

Analyst

Jan 2022 – Mar 2024 · 2 yrs 2 mos · Gurugram, Haryana, India · On-site

. Cultivated customer loyalty, promoted repeat business, and improved sales
. Clarified customer issues and determined root cause of problems to resolve product or service
complaints.
. Tracked customer service cases and updated service software with customer information.
. Developed customer service policies and procedures to meet and exceed industry service standards.
. Worked closely with sales team on understanding customer requirements, promoting products and
delivering sales support.
. Answered product and service questions, suggesting other offerings to attract potential customers.
. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Microsoft OfficeCustomer Relationship Management (CRM)Customer ServiceSales Support

Blinkit

Customer Engagement Manager

Jan 2020 – Jan 2022 · 2 yrs · Gurugram, Haryana, India · On-site

. Executed programs and workshops for strategic customers.
. Provided primary customer support to internal and external customers.
. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer
needs and resolving concerns.
. Participated in team meetings and training sessions to stay informed about product updates and
changes.
. Analyzed customer service trends to discover areas of opportunity and provide feedback to
management.
. Tracked customer service cases and updated service software with customer information.
. Developed customer service policies and procedures to meet and exceed industry service standards.