Bilyana Sekulovska

Program Manager

Sofia, Sofia City, Bulgaria13 yrs 5 mos experience
Highly StableAI Enabled

Key Highlights

  • Strong expertise in project management and customer engagement.
  • Proven track record in enhancing customer satisfaction.
  • Effective team leader with a focus on continuous improvement.
Stackforce AI infers this person is a Project Management professional with a strong focus on Customer Engagement in the SaaS industry.

Contact

Skills

Core Skills

Project ManagementCustomer EngagementCustomer Satisfaction

Other Skills

Problem SolvingInterpersonal SkillsTech SavyBusiness RequirementsProduct AdoptionPerformance MotivationProject PlansContinuous ImprovementEstablishing PrioritiesCustomer ExperienceAnalytical SkillsLeadershipCustomer ServiceBusiness WritingTeam Management

About

В заключение следва да отбележа, че Биляна е личност, с която се общува приятно, лесно и в добра екипност! Тя е служител, който винаги ще ценим! - Ася Бъчварова, "Българска консултантска организация" ЕООД

Experience

13 yrs 5 mos
Total Experience
2 yrs 5 mos
Average Tenure
1 yr 2 mos
Current Experience

Pg forsta

Program Manager

Apr 2025Present · 1 yr 2 mos · Sofia, Sofia City, Bulgaria

Progress

4 roles

Project Manager Sales Operations

Jan 2025Apr 2025 · 3 mos

Global Field Enablement Specialist

Jun 2023Mar 2025 · 1 yr 9 mos

Global Partner Success Manager

Jan 2023Jun 2023 · 5 mos

Problem SolvingInterpersonal SkillsTech SavyBusiness RequirementsCustomer EngagementProduct Adoption+5

Partner Onboarding and Enablement Manager

Jan 2022Jan 2023 · 1 yr

Paysafe

3 roles

Onboarding Specialist

Jul 2021Jan 2022 · 6 mos

Performance MotivationProject PlansContinuous ImprovementProblem SolvingCustomer SatisfactionCustomer Experience+11

Account Manager

Oct 2020Jan 2022 · 1 yr 3 mos

Problem SolvingCustomer SatisfactionCustomer ExperienceInterpersonal SkillsTech SavyBusiness Requirements+8

Merchant Services Manager

Sep 2017Oct 2020 · 3 yrs 1 mo

Problem SolvingCustomer SatisfactionCustomer ExperienceInterpersonal SkillsTech SavyBusiness Requirements+8

Interoute

3 roles

Team Leader, Cental Service Delivery

May 2017Sep 2017 · 4 mos

Problem SolvingCustomer SatisfactionCustomer ExperienceInterpersonal SkillsTech SavyBusiness Requirements+8

Senior Service Delivery Coordinator

Jun 2016May 2017 · 11 mos

Problem SolvingCustomer SatisfactionCustomer ExperienceInterpersonal SkillsTech SavyBusiness Requirements+8

Service Delivery Coordinator

Oct 2015May 2016 · 7 mos

Problem SolvingCustomer SatisfactionCustomer ExperienceInterpersonal SkillsTech SavyCustomer Engagement+5

Bulgarian consultancy organization ltd.

Technical Assistant

Jul 2013Oct 2015 · 2 yrs 3 mos · Sofia, Bulgaria

Problem SolvingCustomer SatisfactionCustomer ExperienceInterpersonal SkillsTech SavyCustomer Engagement+4

Zyxel

Technical Assistant

Jan 2012Sep 2012 · 8 mos · Sofia, Bulgaria · On-site

Problem SolvingCustomer SatisfactionCustomer ExperienceInterpersonal SkillsTech SavyCustomer Engagement+4

Education

Sofia University St. Kliment Ohridski

Master’s Degree — European Public Administration

Jan 2015Jan 2017

Sofia University St. Kliment Ohridski

Bachelor’s Degree — Regional Development and Politics

Jan 2011Jan 2015

Language School "Dr Petar Beron", Kyustendil

High School

Jan 2007Jan 2011

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