Bishal Sarkar

Operations Associate

Kolkata, West Bengal, India1 yr 3 mos experience

Key Highlights

  • Proficient in full-stack web application development.
  • Strong foundation in modern web technologies.
  • Experienced in project management and data analysis.
Stackforce AI infers this person is a Fullstack Developer with expertise in Retail Operations and Web Development.

Contact

Skills

Core Skills

Project ManagementData Analysis

Other Skills

ServiceNowCommunicationCollaborationReportingNextjsNext authReact jsJSON Web Token (JWT)Amazon S3RESTful WebServicesJavaScriptFront-End DevelopmentResponsive Web DesignREST APIsTailwind CSS

About

As a computer science student with MERN stack experience, I possess a solid foundation in computer science principles and a deep understanding of modern web development technologies. I am skilled in building full-stack web applications that are scalable and high-performing. With my dedication to learning and passion for technology, I am committed to continuously improving my skills and staying up-to-date with emerging trends and best practices in the field.

Experience

1 yr 3 mos
Total Experience
1 yr 3 mos
Average Tenure
1 yr 3 mos
Current Experience

7-eleven global solution center – india

2 roles

Associate I - Facilities and Maintainance

Feb 2025Present · 1 yr 3 mos · On-site

Business Operations

Aug 2024Jan 2025 · 5 mos · On-site

  • As a Business Operations Intern at 7-Eleven Global Solutions Center, I gained valuable experience in managing service-oriented processes that supported the efficient functioning of retail operations for stores across the USA. My responsibilities primarily involved working with ServiceNow ticketing systems and Project Forum management to address and resolve maintenance-related issues impacting retail stores.
  • Key Responsibilities:
  • ServiceNow Ticket Management: Oversaw and processed service tickets on ServiceNow, ensuring all maintenance issues reported from retail stores were logged, categorized, and assigned to the appropriate teams for resolution. Maintained a high standard of communication to track progress, close tickets efficiently, and ensure timely issue resolution.
  • Project Forum Support: Engaged in project forum activities that coordinated cross-functional teams to strategize and manage ongoing maintenance projects. Contributed to the streamlined execution of projects, ensuring that stores maintained operational standards and minimized disruption to customer services.
  • Data Analysis & Reporting: Analyzed data on maintenance patterns and service ticket trends to provide insights into recurring issues, helping drive preventative measures. Created periodic reports for management to improve response times and operational efficiencies.
  • Throughout this role, I developed a strong understanding of retail operations, project management, and collaborative problem-solving. I also honed my skills in ServiceNow and learned how to communicate effectively across teams to support business objectives and customer satisfaction.
ServiceNowData AnalysisProject Management

Education

Adamas University

BCA — Computer Science

Oct 2021Jun 2024

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