Feb 2025 – Present · 1 yr 3 mos · On-site

Aug 2024 – Jan 2025 · 5 mos · On-site

• As a Business Operations Intern at 7-Eleven Global Solutions Center, I gained valuable experience in managing service-oriented processes that supported the efficient functioning of retail operations for stores across the USA. My responsibilities primarily involved working with ServiceNow ticketing systems and Project Forum management to address and resolve maintenance-related issues impacting retail stores.
• Key Responsibilities:
• ServiceNow Ticket Management: Oversaw and processed service tickets on ServiceNow, ensuring all maintenance issues reported from retail stores were logged, categorized, and assigned to the appropriate teams for resolution. Maintained a high standard of communication to track progress, close tickets efficiently, and ensure timely issue resolution.
• Project Forum Support: Engaged in project forum activities that coordinated cross-functional teams to strategize and manage ongoing maintenance projects. Contributed to the streamlined execution of projects, ensuring that stores maintained operational standards and minimized disruption to customer services.
• Data Analysis & Reporting: Analyzed data on maintenance patterns and service ticket trends to provide insights into recurring issues, helping drive preventative measures. Created periodic reports for management to improve response times and operational efficiencies.
• Throughout this role, I developed a strong understanding of retail operations, project management, and collaborative problem-solving. I also honed my skills in ServiceNow and learned how to communicate effectively across teams to support business objectives and customer satisfaction.