Bishal Shrestha

Operations Associate

Kathmandu, Bāgmatī, Nepal1 yr 9 mos experience

Key Highlights

3X Microsoft Certified in cloud technologies.
Hands-on experience in IT support and network monitoring.
Passionate about problem-solving and improving IT processes.

Stackforce AI infers this person is a skilled IT professional with expertise in support and network administration across telecommunications and insurance sectors.

Contact

Skills

Core Skills

Microsoft 365 AdministrationNetwork AdministrationIncident ManagementTechnical SupportCustomer SupportFront-end DevelopmentQuality Assurance Testing

Other Skills

Windows endpoint managementnetwork and security supportremote desktop assistanceIT asset managementActive Directorynetwork and service monitoringQA checksincident detectiontroubleshootingWindows Server setupticket-based troubleshootingrouter configurationcustomer-focused serviceReact programmingQA/QC activities

About

I am an IT professional with hands-on experience in IT support, network monitoring, helpdesk operations, and infrastructure support across the ISP and insurance sectors. I currently work in IT support, where I help manage technical operations, troubleshoot systems, support users, and maintain reliable IT services. My background includes Microsoft 365 administration, Windows endpoint management, troubleshooting, network and security support, remote desktop assistance, and IT asset management. I have experience supporting day-to-day IT operations while ensuring smooth service delivery and timely issue resolution. In addition to my IT operations background, I hold Microsoft certifications including DP-600 and DP-900 & have practical knowledge of Python, SQL, Excel, Microsoft 365, and Microsoft Fabric. I enjoy combining technical support experience with continuous learning in data and cloud technologies. I am passionate about problem-solving, improving IT processes, and building reliable user-focused solutions. Always eager to connect and explore new opportunities in the tech field.

Experience

1 yr 9 mos

Total Experience

1 yr 9 mos

Average Tenure

Current Experience

Himalayan everest insurance

Information Technology Officer

Oct 2024 – Present · 1 yr 7 mos · Kathmandu · On-site

Administer Microsoft 365 services including Exchange, Teams, SharePoint, and OneDrive to support secure collaboration and daily business operations.
Manage Windows OS and endpoint environments through troubleshooting, imaging, patching, and software deployment to maintain device performance and user productivity.
Support network and security administration including firewall management, VPN access, DNS, DHCP, and endpoint protection.
Provide remote desktop and end-user support, including executive IT support, ensuring timely issue resolution with minimal disruption.
Oversee IT asset and configuration management across hardware and software lifecycles to support organized and reliable IT operations.
Administer the company website through the CMS/admin panel, managing content and page updates to ensure accurate and timely online communication.

Microsoft 365 administrationWindows endpoint managementnetwork and security supportremote desktop assistanceIT asset managementNetwork Administration

Vianet communication

2 roles

Network and Monitoring Assistant

Promoted

Feb 2024 – Oct 2024 · 8 mos · On-site

Supported network and service monitoring operations, including QA checks, to help ensure continuity of IPTV and related services.
Monitored service health and network performance to support high availability and timely incident detection.
Tracked RF signals and network systems for uptime and performance, escalating issues based on monitoring findings.
Performed QA testing on headend and network devices, including STB and OTT systems, and supported resolution of service-impacting issues.
Coordinated with engineering teams to resolve IPTV and network escalations through structured troubleshooting.
Maintained monitoring dashboards and alerts to improve visibility into system performance and potential faults.
Supported Windows Server setup, configuration, and routine updates to maintain operational continuity.

network and service monitoringQA checksincident detectiontroubleshootingWindows Server setupNetwork Administration+1

Help Desk Support Executive

Jan 2023 – Feb 2024 · 1 yr 1 mo · On-site

Delivered front-line technical support and ticket-based troubleshooting for internet, IPTV, and Wi-Fi services, ensuring timely restoration of service.
Diagnosed issues, resolved common technical problems, and escalated more complex incidents to the appropriate teams.
Performed router configuration and on-site troubleshooting to address connectivity and performance issues.
Logged, tracked, and updated support tickets to maintain clear status visibility and proper case closure.
Maintained detailed ticket notes covering issues, actions taken, escalations, and closure to support reporting, handover, and faster repeat-issue resolution.
Supported a customer-focused service approach through clear communication, follow-up, and coordination with technical teams.

technical supportticket-based troubleshootingrouter configurationcustomer-focused serviceTechnical SupportCustomer Support

Mphasis foundation pvt. ltd

React & QA Intern

Dec 2022 – Jan 2023 · 1 mo · Kathmandu · On-site

Assisted with IT support tasks, troubleshooting, and end-user issue handling.
Gained hands-on exposure to React programming, including front-end development basics and practical implementation.
Supported QA/QC activities and built foundational experience in testing, issue tracking, and development-related workflows.

React programmingQA/QC activitiesFront-End DevelopmentQuality Assurance Testing

Unique engineering and it support pvt. ltd

IT Support Technician

Dec 2017 – Dec 2022 · 5 yrs · Kathmandu, Bāgmatī, Nepal · On-site

Provided hands-on IT support, troubleshooting, and preventive maintenance for hardware, software, and networking systems.
Supported users with installation, configuration, and day-to-day technical issue resolution.
Assisted with backup, patching, recovery, and routine maintenance to improve service continuity and reduce downtime.
Helped maintain reliable IT operations across supported systems and environments.

IT supporttroubleshootingpreventive maintenanceTechnical Support