Mar 2013 – Sep 2021 · 8 yrs 6 mos · Bengaluru Area, India

• Managed Supply Management CoE delivering 2,500+ annual onboards with peak performance of 5,000+ offers closed in 2020.
• Key Achievements:
• Led 50-member global team managing fulfillment operations and partner ecosystem across 200+ suppliers, ensuring seamless delivery across multiple geographies
• Reduced external agency dependency by 60%, protecting $1.8M+ in annual hiring costs through strategic shift to internal sourcing channels
• Pioneered internal mobility as primary sourcing channel: Built centralized skills inventory, policy framework, and talent marketplace—increasing redeployment by 30%, reducing time-to-deploy by 5%, and delivering robust cost avoidance
• Strengthened vendor governance and rate structures, achieving 15% cost reduction across supplier base while improving service quality
• Improved process efficiency by 40% through automation initiatives, including contracting workflows and candidate management systems
• Engineered sourcing playbooks and SLAs that uplifted hiring quality and accelerated workforce deployment timelines
• Core integration team member for IBM software acquisition: Managed high-volume onboarding during critical integration period without business disruption
• Established new ODC in Nagpur: Successfully deployed 30 resources in 6 months, ahead of plan, supporting strategic expansion initiative

Jan 2011 – Mar 2013 · 2 yrs 2 mos · Pune

• Managed supplier contracts exceeding $800M, ensuring efficiency in vendor management and technology resourcing while supporting large-scale hiring needs across India and APAC
• Developed and implemented comprehensive TA strategy for India and APAC operations, aligning with global hiring objectives and business growth plans
• Drove full-cycle recruitment across niche banking technology skills, building strong pipelines for critical IT talent in regulatory-heavy environment
• Led and mentored recruitment team, setting measurable goals and providing ongoing coaching to improve performance and delivery outcomes
• Established TA metrics framework (sourcing-to-selection ratios, offer-to-join ratios, time-to-fill, candidate experience), implementing data-driven improvements to strengthen hiring outcomes
• Enhanced employer branding through digital engagement, candidate experience programs, and campus/corporate branding initiatives to attract top banking technology talent
• Leveraged market intelligence and recruitment innovations to keep HSBC's talent practices competitive and responsive to emerging trends in financial services sector

Mar 2008 – Jan 2011 · 2 yrs 10 mos

• Handled procurement spend of multi-million dollars, supporting deployment of consultants to APAC, US, and Europe
• Developed strategy for Services Sourcing in India, integrating with global IBM sourcing strategy
• Led RFI/RFP/RFQ processes for technical contract staff procurement, including rate negotiations with vendors to obtain best-skilled resources at optimal rates
• Created and revised SOW (Scope of Work) and contracts for IBM India operations
• Drove supplier analysis and selection, including Fair Value Evaluation and mapping of required skilled headcount to potential vendors
• Managed compliance and penalty recovery for non-performing vendors, ensuring accountability across supplier base
• Key contributor to SLMT (Service Labour Management Transformation) and GEMS (Growth Emerging Market Suppliers Development Program) initiatives

May 2005 – Mar 2008 · 2 yrs 10 mos

• Developed and implemented TA strategies supporting IBM's large-scale technology expansion in India, aligning hiring with global delivery pipelines
• Drove full-cycle recruitment for niche and critical IT skills (Mainframe, Cloud, R&D), building strong pipelines for high-volume technical hiring
• Led and mentored recruiters, setting measurable performance goals and coaching teams to improve sourcing effectiveness and candidate engagement
• Partnered with business leaders and project managers, aligning workforce forecasting with delivery schedules to ensure project continuity and scalability
• Established and tracked TA metrics (time-to-fill, offer-to-join ratios, candidate experience scores), implementing data-driven improvements
• Strengthened IBM's employer brand through engagement with professional networks, skill hubs, and campus programs, positioning IBM as preferred employer in niche technology markets

Jan 2003 – May 2005 · 2 yrs 4 mos

• Early career role managing client relationships and talent delivery in technology staffing sector.