Aug 2018 – Jul 2019 · 11 mos · Boston, Massachusetts, United States · Remote

• Engage with stakeholders to understand their needs and requirements.
• Translate business needs into technical specifications.
• Analyze current systems and workflows to identify areas for improvement
• Provide support to users for resolving technical issues.
• Monitor system performance and troubleshoot errors.
• Design new IT solutions or enhancements to existing systems.
• Develop reports and dashboards to present insights.
• Participate in user acceptance testing (UAT) and support user training.
• Manage vendor relationships and ensure compliance with contracts.
• Develop and maintain technical documentation for systems, processes, and workflows.
• Communicate updates and risks to stakeholders.

Aug 2017 – Jul 2018 · 11 mos

• Application Value Management (AVM)
• Gathering business requirements and ensuring that the application meets business needs.
• Analyse business processes and identify how applications can add value.
• Communicate with stakeholders to define functional requirements.
• Work with the AVM team to ensure the application aligns with business expectations.
• Application Rationalization & Modernization
• Evaluate legacy systems for decommissioning or modernization to cloud-native or scalable platforms.
• Application Support & Maintenance
• Ensure smooth functioning of business-critical applications by providing ongoing support, bug fixes, and minor enhancements.

Dec 2014 – Jun 2015 · 6 mos

• Assist in designing, programming, and testing of automation systems using PLC (Programmable Logic Controllers).
• Support in the development and troubleshooting of SCADA (Supervisory Control and Data Acquisition) systems for real-time monitoring and control.
• Assist in system integration testing and validation of automation systems.
• Hands-on training with PLC programming software (e.g., TIA Portal, RSLogix, ABB Automation Builder).
• Learning and handling of field instruments and industrial sensors.
• Exposure to SCADA platforms (e.g., Wonderware, WinCC, iFix).
• Basic experience with HMI design tools (e.g., FactoryTalk View, WinCC HMI).
• Learn and implement ABB automation technologies, including robot programming or DCS (Distributed Control Systems).
• Prepare and maintain technical documentation, such as wiring diagrams, PLC ladder logic backups, and user manuals.

Jun 2014 – Nov 2014 · 5 mos

• Assist in the installation, configuration, and programming of PLC (Programmable Logic Controller) systems for industrial automation projects.
• Support the design and development of SCADA (Supervisory Control and Data Acquisition) systems for real-time monitoring and control.
• Troubleshoot basic PLC hardware and software issues under the supervision of senior engineers.
• Monitor SCADA system performance and ensure data accuracy and real-time functionality.
• Assist in conducting field tests and commissioning of automation systems in industrial environments.
• Help create and modify HMI (Human Machine Interface) screens for operator control and visualization.
• Participate in routine maintenance and upgrades of control systems to ensure minimal downtime.
• Coordinate with cross-functional teams, including electrical and mechanical departments, for system integration.
• Apply ladder logic, structured text, and function block programming in PLCs.
• Support data logging, trend analysis, and alarm management within SCADA systems.
• Ensure compliance with safety standards and industry best practices during all automation tasks.
• Provide on-site technical support and assist in resolving operational issues during production.
• Assist in training operators and technicians on basic usage and troubleshooting of PLC/SCADA systems.

Dec 2013 – Apr 2014 · 4 mos

• Gain knowledge about BSNL’s core infrastructure, including switching systems, transmission networks, and broadband technologies.
• Get introduced to various mobile communication standards used by BSNL.
• Understand how OFC (Optical Fiber Cable) is laid, spliced, and tested in real-time scenarios.
• Shadow BSNL engineers in diagnosing and resolving faults in telecom lines and equipment.
• Observe and support engineers in configuring routers, switches, and network management systems.
• Observe the implementation of security protocols in telecom networks and data transmission
• Understand how Mobile Switching Centres (MSC) and Base Station Controllers (BSC) manage mobile connectivity.
• Gain insight into centralized network monitoring and control processes.
• Get a basic overview of how BSNL plans and optimizes its radio frequency coverage for mobile networks.
• Understand how BSNL handles customer issues, ticketing systems, and service recovery.
• Participating in Site Visits and Field Work
• Visit telecom towers, exchanges, and transmission sites to observe equipment installation and maintenance.
• Learning Telecom Regulations and Standards
• Get introduced to TRAI guidelines, network standards, and compliance requirements in the telecom sector.
• Developing Communication and Team Collaboration Skills
• Improve soft skills by interacting with BSNL engineers, field staff, and Senior Engineers.

Jul 2013 – Nov 2013 · 4 mos

• Assist in Operation & Maintenance of electrical equipment in power plants, substations, and transmission systems.
• Support preventive and breakdown maintenance of electrical machines such as transformers, motors, alternators, and circuit breakers.
• Learn about power generation processes (especially thermal and renewable energy systems) and their electrical systems.
• Participate in routine inspections of electrical panels, switchgears, and protection systems.
• Observe and understand safety protocols related to working in high-voltage environments.
• Monitor real-time parameters using SCADA systems and assist in data logging for system performance analysis.
• Assist in load management and electrical power distribution planning across different units.
• Understand electrical schematics, SLDs, and wiring diagrams to support troubleshooting and layout work.
• Involve in energy audit and conservation activities to identify and reduce power losses.
• Gain hands-on exposure to instruments like multimeters, insulation testers, relay testers, and clamp meters.
• Help in commissioning and testing of new electrical installations or retrofitting of existing equipment.
• Attend training sessions and technical briefings on industry standards like IEC, IS, and safety norms.
• Maintain daily activity reports and logbooks as per department requirements.
• Participate in interdisciplinary coordination with mechanical, instrumentation, and civil teams during maintenance or project work.
• Collaborate with senior engineers to identify faults and support root cause analysis of electrical issues.