Carly Rayford

CEO

Palos Verdes Peninsula, California, United States13 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in customer experience management.
Expert in client services and relationship building.
Strong background in training and product documentation.

Stackforce AI infers this person is a Customer Experience leader in the SaaS industry.

Contact

Skills

Core Skills

Client ServicesProduct ManagementAccount Management

Other Skills

TrainingDocumentationProduct DemonstrationClient RelationsRevenue GenerationInterdepartmental CommunicationOrganizational LeadershipInterpersonal SkillsEditingRadioSocial MediaBroadcast JournalismMarketingBroadcastSales

About

I am a seasoned Customer Experience professional with a proven track record of fostering strong relationships and solving complex problems. My skill set lies in partnership development, project management, operations, interdepartmental communication, product demonstration, product documentation, training, and employee management. I began my career in the sports entertainment realm before transitioning to sports and then performing arts ticketing technology, culminating in four years as TixTrack's Director of Client Services. I then spent 2.5 years in the data streaming space at Confluent and am thrilled to have returned to TixTrack as VP of Customer Experience.

Experience

13 yrs 2 mos

Total Experience

1 yr 9 mos

Average Tenure

3 yrs 1 mo

Current Experience

Tixtrack

2 roles

VP, Customer Experience

Feb 2025 – Present · 1 yr 4 mos · Los Angeles, California, United States · Remote

VP, Ticketing Services

May 2023 – Feb 2025 · 1 yr 9 mos · Los Angeles, California, United States · Remote

Confluent

2 roles

Strategic Customer Success Manager

Jan 2022 – May 2023 · 1 yr 4 mos · California, United States

Enterprise Customer Success Manager

Dec 2020 – Jan 2022 · 1 yr 1 mo · California, United States

Tixtrack, inc

2 roles

Director of Client Services

Promoted

Jan 2018 – Dec 2020 · 2 yrs 11 mos

Facilitated and provided training and ongoing support to SaaS company TixTrack's live event ticketing clients
Managed, trained, and led team of up to five US and UK-based Client Services Managers and Representatives
Liaised with product and engineering departments on implementation, testing, and release of client requests and development items
Wrote product/internal processes documentation and new development release notifications for all ticketing products
Prepared and provided product demonstrations for prospective clients

Manager of Client Services

Oct 2016 – Dec 2017 · 1 yr 2 mos

Scorebig inc

Partner Manager

Aug 2015 – Sep 2016 · 1 yr 1 mo · North Hollywood, California

Managed client relationships to obtain event inventory and marketing assets
Encouraged revenue generation through growth of primary partner base
Liaised with all other departments - business intelligence, marketing, engineering, etc. - on implementation of client requests and development items

Espn la 710/ usc sports properties

Producer

Sep 2014 – Jan 2015 · 4 mos · Los Angeles

Produced the "Postgame from the Peristyle" show with Kelli Tennant and Shaun Cody following USC Football's broadcasts
Ran weekly conference call and wrote weekly rundown/postgame script
Sought out and booked current and former players as guests

Ucla athletics

Senior Account Executive

Jun 2014 – Aug 2015 · 1 yr 2 mos · Los Angeles

Aided the Assistant Athletic Director, Sales & Service in the areas of enhancing the outbound sales program and interviewing and hiring new candidates
Generated as much revenue as possible through Football and Men's Basketball season ticket, mini plan, and group sales while providing superior customer service

Espn la 710

Lead Producer

Jun 2014 – Jun 2015 · 1 yr · Los Angeles

Produced "Weekend Warrior" with Dr. Robert Klapper Saturday mornings 7-9am pacific
Sought out and booked athletes and injury experts as guests on a weekly basis
Created contest and content ideas
Interacted with fans and listeners via Twitter

Espn radio

Production Assistant

Jan 2013 – May 2014 · 1 yr 4 mos · Bristol, Connecticut

Produced and associate produced on shows such as SportsCenter All Night, The Freddie Coleman Show, The Mike Lupica Show, SVP & Russillo, The Paul Finebaum Show, etc.
Wrote, produced, and sang parody sports songs for Hill & Schlereth and Sedano & Stink
Operated the sound board for talk shows and MLB and NBA on ESPN Radio

Espn la 710

Intern

Sep 2012 – Dec 2012 · 3 mos · Los Angeles

Trained with producers and board operators on Mason & Ireland and Max & Marcellus
Screened phone calls and edited interviews and highlights to be used on air