Jun 2019 – Present · 7 yrs · Provo, Utah Area

• Offer Technology assistance to folks that need it and the Elderly assisting with a shift to the digital age for all online related content. All at no cost.
• Responsible for delivering assistance with regard to technology needs and services for people in need, in partnership with the United Way.
• Build/configure/deliver/implement computer systems for people in need, at no cost.

Aug 2009 – Jun 2019 · 9 yrs 10 mos · Lehi, Utah

•  Collaborate with Executive Management and Sr. Leadership teams to identify business requirements and communicate technology capabilities and concepts to the betterment of the company. Partner with the companies’ product teams on M&A, R&D, implementation improvements, and upgrades on relevant technology related initiatives.
•  Provided inspired leadership needed to develop and retain highly competent, technology and service-oriented teams. Drove a culture of continuous improvement to improve quality, efficiencies, and standards across the Organization
•  Interface with Executive Management on the implementation of long and short term strategic and operational plans for all technology related initiatives. Fostered collaboration and productive relationships across the organization to align technical needs to support organization growth.
•  Represent the voice of IT and was a trusted advisor to Finance and Marketing teams within the Organization.

Oct 2005 – Jun 2019 · 13 yrs 8 mos · Lehi, UT

• VP of Enterprise Technology Operations, 2013-Present
• AVP of Information Technology, 2005-2013
• Lead and drive value for all IT functions across the enterprise comprised of both domestic and international locations. Created Best in Class IT business unit providing exceptional customer service for global Business Units and increasing NPS and customer satisfaction ratings substantially Year Over Year. Acquire, implement, and customize systems, software, networks, and applications to meet a cross-section of needs including promoting success across business platforms. Collaborate on financial and operational audits to strengthen quality, upgrades of network security, and expand risk mitigation efforts. Effectively partner with multiple VARs to increase services and support benefits.

Aug 1998 – Aug 2005 · 7 yrs

• Reorganized under-performing IT department and implemented tactical processes to improve stability and maturity focused on increasing productivity. Re-established SLAs for verticals expanding services for ongoing measurable results. Defined 3-year plan to save monies and support corporate objectives of best service, lowest costs, and employee retention. Coordinated Business Impact Analysis, Disaster Recovery, and Business Continuity plans, programs, and testing.
• ► Reduced expenditures 50% equating to approximately $2.6M annually by consolidating and redesigning network architecture and telecom usage for all 30+ worldwide locations.
• ► Built new private cloud for a Software as a Service (Saas) platform utilizing latest UCS hardware and virtualization technologies. Redesigned and outsourced SaaS platform to leading-edge open source standards and public cloud usage.
• ► Facilitated employees’ opportunities for upward mobility and individual success. Assigned project ownership enabling lower-level staff members to participate in the decision-making process.

Aug 1992 – Aug 1998 · 6 yrs