Jan 2022 – Jan 2023 · 1 yr

• Information Technology and Data Center Consulting
• Managed communications
• Developed branding identity
• Developed engineering partnerships
• Created sales & marketing flyers, digital campaigns, & proposal template

Jan 2022 – Jan 2023 · 1 yr

• Managed IT and Cloud Service Provider
• Tracked progression of resolution of customers technical issues and service requests and communicated updates to all stakeholders
• Built strong relationships with key customer stakeholders and sponsors
• Managed customer expectations
• Ensured deliverables fulfilled technical and customer requirements
• Collaborated with team to achieve sustainable account growth
• Provided exceptional customer experience
• Tracked key account metrics
• Identified growth opportunities

Jan 2021 – Apr 2022 · 1 yr 3 mos · United States

• Technology integration company providing wired and wireless network, access control and video surveillance, audio visual and unified communications, structured cabling and data center services.
• Developed new lines of Top Secret/Sensitive Compartmented Information (TS/SCI) business
• First to design, sell & implement Vision's Technology-as-a-Service (TaaS) solution
• Created marketing partnership with Crestron Electronics
• Produced supplier relationship with the 6th largest retailer in the US

Jan 2019 – Jan 2021 · 2 yrs · Baltimore, Maryland

• At LiteCloud, I created new partnerships, business strategies and service offerings, including:
• Private Fiber Internet Networks
• Marina Fiber and WiFi Internet service
• Baltimore's 1st Residential Fiber Internet Service Competitor of Comcast
• Doubled Fiber Internet Network footprint
• Increased new business sales by 100%
• Cloud Services:
• UCaaS
• IaaS
• DRaaS
• VoIP
• CSaaS
• SaaS
• SEaaS
• Network Services:
• Fiber & Cable Internet
• Managed WAN & LAN
• Firewall, Router, Switch
• SD-WAN
• WiFi
• Low Voltage Cabling
• LiteCloud is a private Internet Service Provider (ISP) and Managed Cloud Service Provider uniquely positioned to develop and implement technology strategies that increase efficiencies, enhance user experience, and strengthen network security.
• My skills utilized in this role:
• Marketing Plan Development and Execution
• Sales Plan Development and Execution
• New Service Development
• New Service Launches
• Customer Acquisition
• Business Strategy
• Contract Negotiation

Jan 2017 – Jan 2019 · 2 yrs · Baltimore, Maryland Area

• At Windstream, I created new partnerships, business strategies and launched new services, including:
• Produced first double aerial internet relay
• Expanded fixed wireless network footprint in Baltimore
• First to implement WiFi with Mojo Networks
• My responsibilities:
• Promote and sell data, voice, network, security and cloud solutions to mid-size to enterprise businesses in Baltimore Metro area.
• Uncover customer’s critical business issues by conducting customer qualification analysis and provide clients with solution based sale presentations.
• Prepare strategic action plans to guide selling activities. Identify, maintain and continually update prospect list through networking, cold calls, social media, referrals and partner opportunities.
• Provide accurate and timely forecasts while maintaining accurate records, orders and customer activity in Salesforce.
• Honors:
• Sales Leader Big Deal Winner
• Team Top Sales Performer
• Windstream is a Network, Collaboration & Communication Managed Services Provider.

Jan 2015 – Jan 2017 · 2 yrs · Baltimore, Maryland Area

• Completed Year/Year with +5%, US Top 10 ranking, and guest feedback > 96% positive.
• Implemented new sales and marketing strategies to increase sales and exceed quota.
• Ensured positive, effective team behaviors to result in outstanding guest experience.
• Assisted in key aspects of store operations.

Jan 2013 – Jan 2015 · 2 yrs · United States

• Responsible for business development and strategic management of municipal and university technology based debt collection programs related to transportation. Requires strong presentation skills, ability to lobby government at state and local levels and manage account teams across 25 states to meet deadlines and corporate goals.
• Identified an unprecedented number of new prospects within the first year.
• Penetrated new territory with established competitive presence and exceeded management expectations.
• Developed key partnerships, resulting in strong external networks and enhanced company branding.

Jan 2009 – Jan 2013 · 4 yrs · Baltimore, Maryland Area

• Manages relationship with 35 National Retailer (NR) locations with over 400 employees generating $7M annual sales revenue. Responsible for achieving sales quota targets and increasing share of decision by motivating NR staff to sell Sprint products and services through effective product positioning, pricing, promotion, and merchandising. Aligns with store staff on goals, objectives and plans. Provides sales coaching, product training, education, and merchandising of Sprint's portfolio. Consults NR staff regarding financial results, staffing, marketing, store operations and shares best practices internally and across the dealer base. Identifies, manages, and resolves NR and customer issues, tracks staff/store performance, and provides administrative support.
• Increased new business sales by 30% by implementing improved sales processes and management techniques.
• Named an elite “Pinnacle Club” member by consistent ranking in top 25% of key sales categories.
• Generated increase in share of decision by 20% first year and maintained over 50% share ongoing.
• Recognized as creative sales and development idea generator with “Genius Blog” award.

Jan 2007 – Jan 2009 · 2 yrs · Baltimore, Maryland Area

• Consulting local business owners and agencies on radio advertising, digital marketing campaigns and events for new and existing clients with a concentration in the Greater Baltimore Metro Area. Cold call and set appointments delivering unique, solution based ideas to clients based on their needs. Worked closely with advertising agencies negotiating proposals for clients.
• Honored as “#1 New Business Station Seller” selling against seasoned, tenure sales executives.
• Consistently ranked top 25% of Baltimore’s New Business Sales list.
• Awarded elite status as a “Baltimore’s ‘Go To’ AE”.
• First in the nation to contract Under Armor.
• Responsible for client collections.

Jan 2005 – Jan 2007 · 2 yrs · Baltimore, Maryland Area

• Responsible for providing an economic development and financial perspective of the state’s retail sector and overseeing retail business attraction and expansion efforts. General responsibilities include implementing a statewide retail strategy that encourages retail growth throughout Maryland. Supports government assistance program applications, retail opportunity site identification and marketing programs promoting retail business expansion in the state.
• Designed conference and trade show business plans, booth designs, and exhibition materials.
• Coordinated Governor meetings and draft Governor’s communications.
• Built relationships with retail businesses, commercial developers, entrepreneurs, and small business owners.
• Assembled and coordinated the activities of a project teams comprised of staff, business owners, property owners, developers, agency partners, consultants, and lawyers in the execution of tasks to initiate and complete projects.
• Provided access to tax credit programs designed to encourage the expansion of business activity and jobs.