Comfort A.

Product Manager

Houston, Texas, United States8 yrs 8 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in bridging Product, Engineering, and users.
  • Led initiatives that improved user satisfaction by 20%.
  • Passionate about creating empathetic customer journeys.
Stackforce AI infers this person is a Product Manager with expertise in UX and customer experience design in the Tech industry.

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Skills

Core Skills

Product ManagementUser Experience Design (ued)Product Strategy

Other Skills

Product DevelopmentSoftware DevelopmentUsability studiesBusiness Process ImprovementWeb DevelopmentC++Analytical SkillsRequirements GatheringA/B TestingGoogle AnalyticsScaled Agile FrameworkSearch Engine Optimization (SEO)Data VisualizationAmazon Web Services (AWS)Business Analysis

About

I design human-centered systems that make technology feel effortless for people. Drawing on experience across SaaS product development, customer experience strategy, and human-centered design, I’ve helped bridge Product, Engineering, and end users, transforming complex systems into intuitive, emotionally intelligent experiences used by millions around the world. My work combines product strategy, customer experience design, and human-computer interaction principles to improve adoption, satisfaction, and long-term retention. I’ve led experience-recovery initiatives, automated customer support operations, and built feedback frameworks that helped organizations listen, learn, and evolve faster. I’m passionate about the intersection of Customer Experience, User Experience Design, and Human Factors, understanding not only how users behave but why they feel the way they do when engaging with technology. Today, I focus on helping organizations craft seamless, data-driven, and empathetic customer journeys that turn users into advocates. Always open to connecting with CX, UX, and Product leaders who believe that technology succeeds only when it serves human experience first.

Experience

8 yrs 8 mos
Total Experience
2 yrs 10 mos
Average Tenure
3 yrs 5 mos
Current Experience

Trehaus

Product Manager

Jan 2023Present · 3 yrs 5 mos · Remote

Product DevelopmentSoftware DevelopmentProduct Management

Apple

Engineering Program Manager Intern, AI/ML Machine Translation

May 2021Sep 2021 · 4 mos · Remote

  • Led usability and comprehension research for Apple Translate, mapping customer journeys across 21 languages and identifying friction points that reduced drop-off by 25%.
  • Directed global testing initiatives that increased translation accuracy 30% and user satisfaction 20%.
  • Streamlined KPIs and OKRs processes adopted by the AI/L org for continuous improvement
Usability studiesBusiness Process ImprovementUser Experience Design (UED)

Bhl solution

Product Manager

May 2019Aug 2019 · 3 mos

  • Led a 3-month contract to define and prototype a savings and investment platform, focusing on user onboarding, trust, and financial goal tracking.
  • Partnered with design and engineering teams to map customer journeys, create interactive wireframes, and build the initial product backlog.
  • Conducted user and market research on investment behaviors to inform MVP prioritization and usability flow.
Analytical SkillsRequirements GatheringProduct Management

Prairie view a&m university

Graduate Assistant

Jan 2019May 2021 · 2 yrs 4 mos

  • Designed and delivered interactive staff training on new IT systems, reducing support requests by 40%.
  • Implemented and configured Windows-based labs for classrooms, ensuring secure and reliable training environments.
  • Partnered with faculty to integrate technology into learning workflows, improving adoption and instructional effectiveness.
Web DevelopmentC++Product Management

Apparel by pretty

Digital Growth Manager

Jul 2011Jun 2016 · 4 yrs 11 mos

A/B TestingGoogle AnalyticsProduct Management

Education

Prairie View A&M University

Master of Science - MS — Computer and Information Systems Security/Information Assurance

University of Ibadan

Bachelor's degree

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