Oct 2023 – Dec 2024 · 1 yr 2 mos · Remote

• Guided Imports is an American-owned freight forwarder, headquartered in Shenzhen, China. Since 2012, we have grown to be known as the go-to source for businesses shipping cargo from China to the US.

May 2023 – Sep 2024 · 1 yr 4 mos · United States · Remote

• I led B2B outreach initiatives, collaborating closely with headhunting agencies to generate targeted lead lists of candidates. I extensively utilized LinkedIn Recruiter to connect with and engage prospects, leveraging advanced search features and personalized messaging to enhance my outreach efforts. Additionally, I developed and managed recruitment pipelines, refining my skills in tracking and nurturing candidates through each stage of the recruitment process.

Mar 2022 – May 2023 · 1 yr 2 mos · United States · Remote

• As a BDR Team Leader at TimelyAI, I lead and mentor a dedicated team focused on fostering relationships with small beauty businesses across North America. My role encompasses overseeing and guiding our team's efforts to enhance clients' online presence and visibility. This includes leading cold calling campaigns to introduce TimelyAI's tailored solutions, optimizing Google business profiles for improved discoverability and credibility, and managing listings with a focus on localized SEO strategies. Additionally, I am responsible for developing and implementing effective marketing strategies to drive growth and engagement. By combining these efforts, I ensure both TimelyAI's success and the enhanced visibility of our clients in the beauty industry.

Nov 2020 – Feb 2022 · 1 yr 3 mos · United States · Remote

• As a Sales Development Representative (SDR) at Scandinavian Tobacco Group, I am responsible for a multifaceted approach to customer engagement and satisfaction. My daily tasks include efficiently processing orders, ensuring a seamless experience for our clients. Additionally, I actively engage in upselling our diverse range of products, leveraging outbound strategies to reach potential customers and maximize sales opportunities. Central to my role is providing exceptional customer service, maintaining a high standard of professionalism and attentiveness in every interaction. Through these efforts, I contribute to the continued success and growth of Scandinavian Tobacco Group in the market.

Jan 2019 – Nov 2020 · 1 yr 10 mos · United States · Remote

• As a Support Ambassador at Airbnb, I excel in delivering exceptional support experiences to our valued customers through various channels including email, chat, and calls. My role involves in-depth analysis and understanding of customer requirements by conducting comprehensive research into existing issues. Through this process, I facilitate the development of strategic solutions specifically tailored to meet the unique needs of each customer. With a keen focus on customer satisfaction and problem-solving, I contribute to enhancing the overall support ecosystem at Airbnb.

Mar 2017 – Apr 2019 · 2 yrs 1 mo · United States · Remote

• As a Customer Service and Sales Representative at Sirius XM, I excel in providing comprehensive assistance to customers, addressing their basic inquiries with efficiency and expertise. My role extends beyond mere support; I actively engage in upselling products, leveraging my knowledge to match customers with offerings that enhance their experience. Additionally, I specialize in retention efforts, employing proactive measures to prevent customers from cancelling their subscriptions. By understanding and meeting the specific needs of each individual, I contribute to fostering long-term relationships and driving overall satisfaction with Sirius XM services.