Danishi Bhagat

Operations Associate

Hyderabad, Telangana, India7 yrs 4 mos experience

Most Likely To Switch

Key Highlights

Expert in community management and stakeholder engagement.
Proven track record in social media strategy development.
Strong analytical skills in data-driven decision making.

Stackforce AI infers this person is a versatile professional in E-commerce and Marketing with strong community and social media management skills.

Contact

Skills

Core Skills

Community ManagementStakeholder ManagementSocial Media StrategyContent ManagementAds Quality AssuranceData AnalysisSocial Media Management

Other Skills

Customer ServiceSocial MediaTeam ManagementContent CreationMicrosoft ExcelMicrosoft PowerPointTime ManagementTeam LeadershipProblem SolvingPresentation SkillsCommunicationInterpersonal SkillsTeam BuildingLeadership

About

A detail oriented individual with a strong inclination to learn new skills. Skilled in managing data and building effective relationships that lead to high-quality deliverables for clients, along with a keen interest in business Management practices.

Experience

7 yrs 4 mos

Total Experience

1 yr

Average Tenure

2 yrs 1 mo

Current Experience

Amazon

Associate Manager Social Media

May 2024 – Present · 2 yrs 1 mo · Hyderabad, Telangana, India · On-site

Seller Partner Community
Building authentic relationships with Sellers to understand their needs.
Partnering with internal teams to grow Seller Community membership and engagement.
Moderating social channels to manage escalations and identify valuable conversations.
Leading efforts to foster two-way conversations between Amazon and Sellers.
Sharing emerging social media trends with internal teams to address Seller needs.
Promoting community and inclusion among Selling Partners and team members.
Supporting program management for new launches, announcements, and process changes.
Ensuring operational readiness for new initiatives with cross-functional teams.
Creating training materials and communications as needed.
Using metrics and Voice of Customer insights to measure program effectiveness.

Customer ServiceSocial MediaStakeholder ManagementTeam ManagementCommunity Management

Denary media

Communications Manager

Nov 2023 – May 2024 · 6 mos · Hyderabad, Telangana, India · On-site

Developing Social Media Strategy for clients
Content Creation and Curation
Tracking and analyzing social media metrics to measure the performance of campaigns and content.
Generating regular reports and insights to inform decision-making and optimize future strategies.
Monitoring social media channels for potential crises or negative feedback and developing response strategies to mitigate reputational risks.
Maintaining consistency in brand voice and tone across all social media channels to reinforce brand identity and messaging.

Social MediaContent CreationData AnalysisSocial Media StrategyContent Management

Ads Abuse Analyst

Jul 2021 – Nov 2023 · 2 yrs 4 mos · Bangalore Urban, Karnataka, India

Working as an Ads Abuse Analyst for Ads Team in the Trust and Safety org.
Working on regular performance reporting and data analysis.
Review, identify and resolve fraud, non-compliant, harmful ads on LinkedIn.
Manage day to day internal stakeholders’ escalations.
Proactively identify problems and issues by performing relevant research using the appropriate tools like Jira, Inspector and Campaign Manager.
Help in analyzing reports, identify trends that need to be addressed and communicate findings to the appropriate stakeholders.
Regularly mentor and provide guidance to team members and gauge their performances.
Conduct training for the new hires.
Working on projects to optimize the quality of escalations.

Data AnalysisStakeholder ManagementAds Quality Assurance

Deloitte

Associate Analyst

Aug 2020 – Jul 2021 · 11 mos · Hyderabad, Telangana, India

Worked as an associate analyst for Ads Review Team.
Reviewing ads for the client, Yahoo.

Uber

Social Media Senior Specialist

Aug 2019 – Mar 2020 · 7 mos · Hyderabad, Telangana, India

Successfully handled Uber Eats operations on social media platforms including Facebook, Twitter, and Instagram.
Solved Customer queries on social media platforms.
Worked on tools like Sprinklr, Bliss, Jira and Toolshed.

Customer ServiceSocial MediaSocial Media Management

The d. e. shaw group

Data Consultant (HR)

Jan 2019 – May 2019 · 4 mos · Hyderabad, Telangana, India

Was a part of a 4 months Data Collection/Verification Process for both, New York and India.
Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources and iCIMS.
Processed and Prepared reports related to the Educational Qualification/background check for potential candidates.
Worked in-line with the Talent Acquisition Team on a day-to-day basis on various recruitment activities.
Was trained on usage of iCIMS tool for Data collection.

Regalix

Google Account Strategist

May 2018 – Dec 2018 · 7 mos · Hyderabad, Telangana, India

Worked as a Google Ad-words Account Strategist for the UK market.
Worked closely with advertisers to optimize their accounts.
Based on their choices Helped develop better Ads for all the Advertisers and create their listings
Supported the entire process via calls/emails.

Amazon

Customer Service Associate Intern

Aug 2017 – Nov 2017 · 3 mos · Hyderabad, Telangana, India

Determined customer needs and provided appropriate solutions in a timely and professional manner. Empathized and prioritized customer needs.
Resolved conflicts and set appropriate expectations with customers.

Araaish hyderabad

Marketing / Public Relations Event Coordinator

Jul 2017 – Oct 2017 · 3 mos · Hyderabad, Telangana, India

Successfully marketed the event, organized it and coordinated with various designers across the globe.
Reviewed resumes and interviewed various people for the same role.

Amazon

Customer Service Associate Intern

Sep 2016 – Jan 2017 · 4 mos · Greater Hyderabad Area

Determined customer needs and provided appropriate solutions in a timely and professional manner. Empathized and prioritized customer needs.
Resolved conflicts and set appropriate expectations with customers.

The label bazaar

Marketing And Public Relations Intern

May 2016 – Jul 2016 · 2 mos · Greater Hyderabad Area

Handled the daily social media posts for the upcoming exhibition.
Coordinated with various designers taking part in the exhibition regarding their needs.